0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 12,2013
Sep 12,2013
2
people found
this helpful
this helpful
I would advise anyone to stay well clear of this estate agent! They are incapable of sticking to their word, they promised that we would be able to move in to the property on the 9th this has gone back and back for a number of reasons that held no bearing. This has cost us a lot of money. They committed ILLEGAL actions when we viewed the house the existing tenants were not informed of a visit, the rude estate agent Valentin just strolled right in without even knocking! The poor man was in his bedroom getting undressed when we were invited in! This is ILLEGAL! Again legally we have the right to know our landlords details - they have withheld this information! Our estate agent Valentin is completely incompetent, cannot respond to basic emails coherently, frankly a ten year old would have been able to provide better administrative assistance and yet they charge EXCESSIVE FEES!! Generally they have consistently ignored emails and failed to answer any simple questions. Our contract also contains ridiculous demands. I cannot describe how shocked I have been by this company's conduct, I can only describe the whole experience as horrendous. This from the point of view of the tenant, however when we first viewed the property we also witnessed the landlord having a heated argument with the estate agent, generally about their incompetence so I would also advise any landlords considering giving them business to stay clear as ours clearly looked unhappy.
What agent could do to change your mind?
The agent could have been polite and included me in basic information rather than ignoring my emails or replying selectively without addressing my worries. The agent could have stuck to their word and agreements (that were made in writing) The agent could have avoided committing illegal actions by notifying the tenants when visits were made an providing the landlords detailsAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
12th Sep 2013
reviewed by 'Jenny'
10th Dec 2012
reviewed by 'tommygillroy'
8th Aug 2012
reviewed by 'Displeased'
Opening Hours
Address
Empire estates
19 High Road
Willesden,London
Greater London
NW10 2TE
020 84597777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 12,2013
Sep 12,2013
2
people found
this helpful
this helpful
I would advise anyone to stay well clear of this estate agent! They are incapable of sticking to their word, they promised that we would be able to move in to the property on the 9th this has gone back and back for a number ...
read full review
read full review
What agent could do to change your mind?
The agent could have been polite and included me in basic information rather than ignoring my emails or replying selectively without addressing my worries. The agent could have stuck to their word and agreements (that were made in writing) The agent could have avoided committing illegal actions by notifying the tenants when visits were made an providing the landlords detailsAttached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 10,2012
Dec 10,2012
8
people found
this helpful
this helpful
they sold my house, it was on with camerons stiff and others, they all struggled to even get viewers, exept empire, the had a few viewers and in the end they sold it....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 08,2012
Aug 08,2012
4
people found
this helpful
this helpful
Dealing with empire was an incredibly horrendous letting experience. During my 9 months living at one of their properties, we had mice, constant mold, the shower wall fell through, constant problems with hot water and plumbing. Empire would always say they would contact the landlord, but ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
