I have read through many reviews on this site with regards to Belvoir, 99% not good, but thought seeing as they are a franchise and Harlow was not mentioned I would throw caution to the wind. Big mistake, they fell into line with most reviews I have read. I arranged for a viewing and was told that due to a previous hicup that I would be the first person to view the property, upon arriving we were informed that they was another party viewing the same property 15mins after us. Upon leaving we were informed that even though there was someone else looking we would have 1st refusal if we rang back in the morning. We went home disscussed our options and decided that we were going to go ahead, due to work commitments I was unable to call agent back at 9 on the dot, and about 9.20 i recieved a text telling me that the other prospective tennants had already been in and paid a deposit so the flat was gone! When challenging the fact that we were supposed to have 1st refusal i was greeted with a somewhat dont care attitude and that I should have either rang at 9am sharp or better still commit there and then after viewing the property! Subsiquent communications have resulted in a frankly disgusting level of customer service and needless to say I will never use Belvoir ever again, I suggest that regardless if the franchise you avoid at all costs. If this is how potential clients are treated then I can only wonder how you are treated once money is handed over and contracts signed!