Avoid at all costs.
This branch agree for your tenants to break the contract without your consent/agreement. Then refer to some tenuous clause in the contract to cover up for their massive mistake.
Will be taking this matter further court ombudsman etc, absolutely terrible service the office manager is rude and disrespectful. Countless emails ignored.
Couldn't organise a p1ss up in a brewery.
For any other landlord looking for an agency in Harlow you could find 100% better out there.