If it was possible to give less than one star I would.
This agent was extremely useless, although somewhat efficient before the letting actually started - ie in ensuring their own income. However, they did not keep accurate accounts and those they did send me were so unprofessional as to be pretty much a joke. They did not look after the property, were inefficient at getting repairs done and hopeless at communicating, and both myself and the tenants were unhappy with them. When I complained they promised to improve, even writing me an email stating by their own admission they had been useless and failed to do their job, and yet nothing improved! In addition, trying to do my taxes with their incomplete and messy statements of account was extremely difficult.
What agent could do to change your mind?
Impossible. By their own admission they failed and even when they promised to improve they didn\'t! I can\'t see how that could change anyone\'s mind. Only a complete change of management and overhaul could possibly improve this company.