Plymouth, PL3
4.9/5, 1825 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

“Less stressful way to buy/sell home in Plymouth......”

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Jun 11,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Mirela'
Jun 11,2024
0 people found
this helpful
We are not from Plymouth and organizing everything to buy a flat from far away can be difficult and distressing. Luckily we had the good fortune to meet Jo and Fiona from Cross Keys Estates and everything proved a lot less complicated. Jo and Fiona explained everything for us in details, organised the viewing on short notice as was convenient for us, helped us to find solicitors, surveyors and even the good place to eat! They both supported us throughout the process and quickly rectified any unforeseeable mistakes and problems which occured. Cross Keys Estates clients are very lucky to have such a supportive team on their side at such an nerve wrecking and emotional time like buying or selling own home...
I would very much recommend to everyone looking to buy or sell in Plymouth to make sure they speak to Jo and/or Fiona to make life easier...
Was this helpful? Yes
By: Jo Dawson Lavender
Jun 11, 2024
Hi, Thanks for your lovely review, it is amazing to know our hard work is appreciated and that we really make a difference to our clients by going the extra mile.
By: Joanne Dawson-Lavender
Jun 11, 2024
Hi, Thanks for your lovely review it really means a lot to know our hard work has been appreciated it makes the job all the more worthwhile knowing we make a difference.
By: Joanne Dawson-Lavender
Jun 11, 2024
Hi, Thank you for your lovely review .... we are so happy that you have been pleased with our service so far and look forward to the completion of your sale, its amazing when our hard work is appreciated and makes the job so worthwhile.

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Opening Hours
Address

Cross Keys Estates
Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £22,000 £30,800,000
Lettings 99% 98% £375 £1,395
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
168 2 391 8 702 10 470 9 61 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA DPS Move With Us
Latest Properties
Images & Videos

“Crosskeys estate staff were very professional......”

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Jun 12,2024
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Katherine
By: 'Emmanuel'
Jun 12,2024
0 people found
this helpful
Crosskeys estate staff were very professional and kind. Very helpful wonderful people...
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“Crosskeys estate staff were very professional......”

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Jun 11,2024
Minithumbup
Amy
Lynne Duncan
By: 'Aduragbemi'
Jun 11,2024
0 people found
this helpful
Crosskeys estate staff were very professional and kind. Amy and Lynne were very supportive and reassuring throughout the entire process....
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“Less stressful way to buy/sell home in Plymouth......”

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Jun 11,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Mirela'
Jun 11,2024
0 people found
this helpful
We are not from Plymouth and organizing everything to buy a flat from far away can be difficult and distressing. Luckily we had the good fortune to meet Jo and Fiona from Cross Keys Estates and everything proved a lot less complicated. Jo and Fiona ...
read full review
Was this helpful? Yes
By: Jo Dawson Lavender
Jun 11, 2024
View all comments (3)
Hi, Thanks for your lovely review, it is amazing to know our hard work is appreciated and that we really make a difference to our clients by going the extra mile. ...

“The whole sales team worked very hard with my......”

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Jun 10,2024
Minithumbup
Jo
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Wendy'
Jun 10,2024
0 people found
this helpful
The whole sales team worked very hard with my sale. The sales information produced was excellent, the marketing first rate and Jo helped the sale through to the end. Mine was a complicated transaction but Jo was always on hand to help me and keep ...
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By: Jack Merriott-McMillan-Duncan
Jun 10, 2024
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Thank you you for your custom again and it was as always a pleasure to act as your agent. We look forward to helping you with your next transaction. ...

“We received an excellent service from the Cro......”

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Jun 03,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Jill'
Jun 03,2024
0 people found
this helpful
We received an excellent service from the Cross Keys team who kept us up to date throughout the process and dealt with any queries promptly. Definitely 10/10....
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By: Fiona Hardie
Jun 04, 2024
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Hi Jill, thank you for such a lovely review. Myself and Jack really appreciate your kind words. All the best moving forward. ...

“My wife and I recently sold a house using Cro......”

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May 30,2024
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
Asha
By: 'Martin'
May 30,2024
0 people found
this helpful
My wife and I recently sold a house using Cross Keys Estates. I was a bit concerned when the last tenant declared that she was leaving the house when we were due to be away on vacation. This was not a problem. Cross Keys stepped ...
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By: Asha
Jun 04, 2024
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Thank you for your lovely review Martin! It was a pleasure working on the sale of your property and we are so pleased that you've had such a positive experience from start to finish. Wishing you all the best! :) ...

“Can't Recommend Highly Enough - the team are ......”

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May 30,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Amy'
May 30,2024
0 people found
this helpful
Can't Recommend Highly Enough - the team are absolutely brilliant, reassuring and efficient, no messing around!...
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By: Jo Dawson Lavender
May 30, 2024
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Thank you for your lovely review ... we are all so pleased for you that we got such a great response to your flat and a good price from a very proactive buyer ... amazing result all round ...

“Excellent, really great team to deal with and......”

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May 23,2024
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Katherine
By: 'Nadine'
May 23,2024
0 people found
this helpful
Excellent, really great team to deal with and made my journey of finding a new home to rent super easy!...
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By: Katherine Hart
Jun 04, 2024
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Hi Nadine, I am so please you had such a good experience and hope you are settling in well. ...

“Amazing!...”

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May 23,2024
Minithumbup
Amy
Katherine
By: 'William'
May 23,2024
0 people found
this helpful
I can't thank Amy and the team enough for making our move so enjoyable. The team were always on hand to make sure the whole process ran smoothly and kept us up to date with everything we needed to know through the whole process. Moving ...
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By: Amy Coubrough
Jun 04, 2024
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Thank you so much for your lovely review - we hope you're settling in well and enjoying your new home! ...

“Gentleman Jack, He's Got Your Back...”

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May 21,2024
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Angela'
May 21,2024
0 people found
this helpful
Spoke to a gentleman called Jack on the telephone regarding viewing a property in Plymouth. Lovely chap , very knowledgeable about the Plymouth area, gave lots of useful information regarding the property and about Plymouth Life. Felt reassured and that he cared about us as buyers. ...
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“Asha was a great estate agent!! She was very ......”

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May 19,2024
Minithumbup
Asha
Fiona Hardie MNAEA
By: 'Samuel Critchley'
May 19,2024
0 people found
this helpful
Asha was a great estate agent!! She was very helpful, kind and always had time to talk and help me go over things! Nothing was too much and she made time! Buying my first house was a stressful time, but I’m convinced Asha made ...
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By: Asha
May 20, 2024
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Thank you for such a lovely review Sam! I am so pleased that I have been able to help & that you had a positive experience buying your very first home! We wish you the very best and hope you enjoy these next years in your lovely home :) ...

“Very helpful, friendly and professional service...”

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May 17,2024
Minithumbup
Amy
Katherine
By: 'Sean'
May 17,2024
0 people found
this helpful
Very helpful, friendly and professional service from everyone at Cross Keys, helped me get into a rental property quickly and with no fuss....
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By: Katherine Hart
May 17, 2024
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Hi Sean, so glad you have had such a positive experience and that we could help you find the perfect property for you! ...

“Excellent experience as a landlord using CK's......”

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May 15,2024
Minithumbup
Amy
Katherine
By: 'Andy'
May 15,2024
0 people found
this helpful
Excellent experience as a landlord using CK's tenant finding service. Very professional and lightning fast! Will definitely use again. Thank you to all at Cross Keys....
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By: Katherine Hart
May 16, 2024
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Hi Andrew, Thank you so much for your kind words and I am glad you are pleased with the service you received and we hope to be able to help in the future with any future lets. ...

“Helpful efficient service very pleasant perso......”

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May 15,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Tina'
May 15,2024
0 people found
this helpful
Helpful efficient service very pleasant person to deal with she was very efficient...
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By: Fiona Hardie
May 16, 2024
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Hi Tina, Thank you for leaving such a lovely review. It was a pleasure assisting you. ...

“The best agents I have ever experienced, Regu......”

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May 13,2024
Minithumbup
Lynne Duncan
Amy
By: 'Steve'
May 13,2024
0 people found
this helpful
The best agents I have ever experienced, Regular property inspections and any miner repairs completed efficiently. Lynne always keeps me up to date and will resolve an issues promptly very good communication new tenants found quickly an agent that truly acts on behalf of the ...
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By: lynne duncan
May 13, 2024
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Thank you sdo much for the lovely review as this is very much appreciated. Kind Regards Lynne ...

“Fantastic Property Rental Management...”

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May 12,2024
Minithumbup
Lynne Duncan
Craig McMillan Duncan MNAEA MARLA
By: 'Liz'
May 12,2024
0 people found
this helpful
Cross Keys estates has managed a family property on our behalf for about two years. The process has been extremely thorough and professional. The property was rented due to care needs and we were not familiar with this type of situation. Cross keys really made ...
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By: lynne duncan
May 13, 2024
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Thank you so much for the lovely review as this is very much appreciated. Kind Regards ...

“Plymouth House Let...”

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May 11,2024
Minithumbup
Lynne Duncan
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Stuart Glanville'
May 11,2024
0 people found
this helpful
Cross Keys have managed our property let in Plymouth for 5 years and have been nothing short of excellent. Lynne is brilliant, she has made everything easy for us as distant landlords. We have had a few maintenance issues but Lynne always found very reasonable local ...
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By: lynne duncan
May 13, 2024
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Thank you so much for the lovely review as it is very much appreciated. It has been a pleasure having you as a landlord. Kind Regards ...

“Excellent service with a personal touch from ......”

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May 11,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Peter J Preston'
May 11,2024
0 people found
this helpful
Excellent service with a personal touch from all of the staff that I have dealt with over the past 8 years and the tenants seem to like them too......
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“Professional, personable and very efficient s......”

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May 09,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Ms Jane Miles'
May 09,2024
0 people found
this helpful
Professional, personable and very efficient service. Great communication at all times and kept up to date at every step....
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By: Jo Dawson Lavender
May 09, 2024
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Your review was lovely and very much appreciated ... we love helping our vendors and buyers alike to move on to the next chapter in their lives and its amazing when our work is acknowledged. ...

“Fiona is a credit to your business...”

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May 09,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Brad'
May 09,2024
0 people found
this helpful
Fiona was great, her knowledge of the property and area were very good as was her pitch and general manner. She was personable and answered the questions I had with ease and made the viewing very easy....
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By: Fiona
May 10, 2024
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Hi Brad, thank you for your kind review, this is appreciated. :) ...

“Professional, Persistent and Personable...”

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May 09,2024
Minithumbup
Jo
Asha
By: 'Jake Garner'
May 09,2024
0 people found
this helpful
Cross Keys Estates have been Professional, Persistent and Personable throughout the 2+ years I have been working with their lettings and sales teams. They have managed our rental property with skill and enthusiasm and they have been persistent in pursuing the sale of our property, finally ...
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By: Jo Dawson Lavender
May 10, 2024
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That was a lovely review and sometimes a sale is all the more rewardi8ng when getting the right result has been challenging .... so happy we got there finally. ...

“Jo has made the early stages of my house buyi......”

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May 03,2024
Minithumbup
Jo
Asha
By: 'Michele'
May 03,2024
0 people found
this helpful
Jo has made the early stages of my house buying extremely easy. She has been really friendly, easy to get hold of, and gone out her way to explain the process clearly. A real pleasure to deal with and I have every confidence that the ...
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By: Jo Dawson Lavender
May 03, 2024
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Thank you so much for your lovely review it is the best pat of the job by far helping people fine their new homes and making it an enjoyable process. ...

“Excellent service from Cross Keys...”

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May 03,2024
Minithumbup
Jo
Jonathan
By: 'Tony'
May 03,2024
0 people found
this helpful
My wife and I are very pleased with the way the team at Cross keys Estates marketed our property, arranged viewings and provided feedback. We received an offer during the first week of listing, which we accepted, so we extremely pleased with the whole process....
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By: Jo Dawson Lavender
May 03, 2024
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Thank you for your lovely review, we love getting the best results for our clients and knowing that we have made the process easier is always very rewarding. ...

“Great help buying our first home...”

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May 03,2024
Minithumbup
Jo
Joanne
By: 'Isabella'
May 03,2024
0 people found
this helpful
They helped us a lot buying our first home. Even though there were things with the sale that took a while, they were able to answer questions throughout and help in any way they can. Thanks for all the help!...
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By: Jo Dawson Lavender
May 03, 2024
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Thank you so much for your lovely review .... i was delighted to carry out the first viewing with you and the last ... it has been delightful to look after you and even when we hit bumps you were always cheerful and smiley .... you have a gorgeous new home and many happy memories to make there ...

“192 Old Laira Rd...”

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Apr 30,2024
Minithumbup
Jo
Asha
By: 'ALAN mayes'
Apr 30,2024
0 people found
this helpful
I was kept informed at all times of viewings and subsequent offers from Jo and was pleased to accept an offer after only 2 weeks on the market. First class service !...
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By: Jo Dawson Lavender
May 01, 2024
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Thank you for your lovely review it really means a lot to know that our hard work is appreciated and we love getting great results for all our clients. ...

“Excellent service...”

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Apr 29,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Tim Roper'
Apr 29,2024
0 people found
this helpful
The service I received was excellent from tips on how to present the property and make it more attractive to sell through to the sales negotiations. I felt that both Jo and Fiona were totally on my side and made a fraught process far more ...
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By: Jo Dawson Lavender
Apr 29, 2024
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Thank you for such lovely comments we always pride ourselves on going the extra mile and its amazing when its acknowledged and appreciated. ...

“I am in the early stages of buying a property......”

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Apr 25,2024
Minithumbup
Fiona Hardie MNAEA
Jonathan
By: 'Kyah'
Apr 25,2024
0 people found
this helpful
I am in the early stages of buying a property with Cross Keys. I have previously had a very bad experience with a sale falling through and an unsupportive agency. My viewing with Jonathan Davies was immediately far better than my previous experience as I ...
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By: Fiona Hardie
May 18, 2024
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Hi Kyah, Thank you for such a lovely review. The whole team at Cross Keys appreciates your kind words. ...

“Excellent service...”

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Apr 23,2024
Minithumbup
Fiona Hardie MNAEA
Asha
By: 'Norman'
Apr 23,2024
0 people found
this helpful
From the word go I have received excellent service from Jack, Fiona and the team. It is a stressful time for anyone selling a house bit the property file system from Cross Keys makes it so easy. I would recommend them for helping anyone buying ...
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By: Fiona Hardie
Apr 23, 2024
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Hi Norman, Thank you for lovely comments. I am pleased we have been able to help. Thank you again! ...

“It’s been such a pleasure selling my house wi......”

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Apr 23,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Jack Maddicks'
Apr 23,2024
0 people found
this helpful
It’s been such a pleasure selling my house with cross keys and viewing other properties. Fiona’s communication has been fast and always clear. The website is brilliant, staff are wonderful and the entire process has been smooth sailing. I wish I had more ...
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By: Fiona Hardie
Apr 25, 2024
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Hi Jack, thank you for such a lovely , kind hearted review. Myself and Jack really appreciate this review left and are pleased that Cross Keys have been able to assist. ...

“Excellent...”

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Apr 23,2024
Minithumbup
Asha
Jo
By: 'Jack'
Apr 23,2024
0 people found
this helpful
So far my experience has been fantastic, friendly, instructive and supportive...
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By: Asha
Apr 24, 2024
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Thank you so much for your review Jack, we are so pleased to hear you've had such a positive experience with us! ...
Staff picture Jack Merriott-McMillan-Duncan MNAEA MARLA
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Staff picture Fiona Hardie MNAEA
(341)
Staff picture Lynne Duncan
(221)
Staff picture Craig McMillan Duncan MNAEA MARLA
(171)
Staff picture Jo
Staff picture Asha
Staff picture Katherine
(37)
Staff picture Joanne
Staff picture Jonathan
Staff picture Amy
Staff picture Millie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 4:38 PM 05/03/2024 by allAgents


Get in touch with

Cross Keys Estates

Branch - Plymouth, PL3