Marylebone, London, W1U
2.7/5, 15 reviews
40% recommended
100% sales valuation accuracy
100% sales fee satisfaction



Property Features


“The worst experience I have had while renting......”

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Feb 10,2024
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By: 'N Mumtaz'
Feb 10,2024
1 people found
this helpful
The worst experience I have had while renting in London in the past 8 years. Foxtons rented out an apartment with no working heating and never did anything to resolve the matter. They as well as the landlord were aware of this issue beforehand and failed to mention anything during the enquiry about the flat. The Foxtons property manager told us to think about how much money we would be saving in not running the central heating instead of anything being done to address the issue, and went through the whole winter (one of the coldest reported for London) without any heating!! They also neglected to fix a boiler for over 7 months, running up our electricity bills and after numerous phone calls and messages asking them to have someone come look at it, it finally took place 8 months after the issue was raise. To add to that, the engineer who came to finally fix it informed us we were lucky the boiler didn’t blow. No accountability or explanation from Foxtons as to why this happened or why it took so long to arrange.
They have no regard for their tenants who come to them looking for a home, I would implore anyone looking to rent in London to consider seeking another agent as this experience with Foxtons is one that has put myself off for life, and I would hate the thought of anyone else having to go through what I did for the last year.
I went through all the proper channels to tried and speak to someone about my issues but it seems the designated property manager, the letting agent and even upper management all the way to a lettings director do not care to help, as they stop replying to messages or emails, dodge calls and never return call back requests. Save yourself the trouble and go somewhere else.
From the experience I have had, even one star is too generous.
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Opening Hours
Address

Foxtons
27-31 Blandford Street
Marylebone,London
Greater London
W1U 3DN
020 7893 6461

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 3 7 0 0 1 0 0 2
Areas covered
  • W1U
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TDS
Latest Properties

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“The worst experience I have had while renting......”

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Feb 10,2024
Minithumbdown
By: 'N Mumtaz'
Feb 10,2024
1 people found
this helpful
The worst experience I have had while renting in London in the past 8 years. Foxtons rented out an apartment with no working heating and never did anything to resolve the matter. They as well as the landlord were aware of this issue beforehand and failed ...
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“Pathetic experience with Harriett. Worst agen......”

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Aug 31,2023
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Harriet
By: 'Chaarvi Batra'
Aug 31,2023
0 people found
this helpful
Pathetic experience with Harriett. Worst agent ever. So unhelpful, aggressive, rude. Worst delivery of apartment, worst agent. Such bad attitude by Harriett Murphy....
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“Horrible experience! Rented a very expensive ......”

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Jul 18,2023
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David
By: 'LS'
Jul 18,2023
1 people found
this helpful
Horrible experience! Rented a very expensive furnished rental in Chelsea with agent (David), based in Marylabone office. He was arrogant with a major attitude. The flat which was supposed to have working Internet (part of my rental agreement) did not work the entire time! This ...
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“If you hear from a Harriet Murphy, run - don' walk- in the opposite direction....”

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Apr 20,2023
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Harriet
By: 'Ishaan'
Apr 20,2023
0 people found
this helpful
The system wouldn't allow me to give no stars, so here's 1. Harriet is an absolute displeasure to be around, let alone work with. Her attitude and sense of entitlement makes it impossible for one to even have a desire to communicate with. She is rude, ...
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“If I could give 0 starts I would...”

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Aug 12,2021
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Abdala
By: 'V'
Aug 12,2021
6 people found
this helpful
Absolutely horrible experience from start to finish. I rented a one bedroom flat in Merchant Square (Paddington) for a year and since singing the contract my life has become hell. I should have realised something was off already at the start when I paid the ...
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By: B
Aug 19, 2021
View all comments (1)
Just wanted to chime in that I’ve recently had the same experience with them calling to say that I need to pay some more/sign documents in a very short timeframe despite me having already paid the SECURITY DEPOSIT (which was 5 weeks’ rent), otherwise they will ‘have to’ give the flat to somebody else. They also did not stop advertising the flat on rightmove/zoopla/on their portal. I too thought it was odd and was glad that in the end I was able to pull out to rent from other agencies, an ...

“Unprofessional, rude and a waste of time...”

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May 26,2021
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By: 'Anonymous review'
May 26,2021
3 people found
this helpful
The agent was unbelievably rude, telling me that he doesn't want to "waste his time" by showing me a property I told him multiple times that I am interested in. He said excuses like "it has no electricity", which is obviously a lie. When I ...
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“I am a landlord and have been renting my flat......”

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Jan 20,2021
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By: 'Sheel Khemka'
Jan 20,2021
0 people found
this helpful
I am a landlord and have been renting my flat in Mayfair through Foxtons for a number of years now, on and off. I can recommend them in so far as they have consistently achieved the asking price, and the flat has rarely been left ...
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“Unfortunately, I have had a very negative exp......”

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Jan 20,2021
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By: 'Maya'
Jan 20,2021
3 people found
this helpful
Unfortunately, I have had a very negative experience with Foxtons in my recent move. They sent me a failed reference checks and had me contact two of my previous landlords to see what was happening, when actually the Reference checking Agency had not even talked ...
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“Absolutely worst service I have ever received from an estate ......”

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Oct 04,2016
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By: 'Evgenia'
Oct 04,2016
2 people found
this helpful
Absolutely worst service I have ever received from an estate agent. Unhelpful, slow, arrogant and incompetent. Fell victim of their own success - avoid at all costs. Tried to rent out my flat with them. Took two weeks to respond to email asking to market ...
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“I dealt with both Fiona in the Marylebone office and ......”

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Dec 19,2014
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By: 'Alison'
Dec 19,2014
0 people found
this helpful
I dealt with both Fiona in the Marylebone office and her colleague Hannah from the Park Lane office, over a period of 3 weeks as I organised to relocate from Central Scotland to London, and thoroughly enjoyed the experience, Both staff were friendly, accommodating, enthusiastic and ...
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Comment on agent fees
Very good value for money - nobody likes spending money, particularly at this time of year, but it's completely worth it for this service.
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“In a word, rude.The agent was, as expected, friendly ......”

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Oct 09,2014
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By: 'HelloAlison'
Oct 09,2014
1 people found
this helpful
In a word, rude. The agent was, as expected, friendly and eager to help. Talking to his manager though, I've realized that I don't want to spend a day being tied to this agency, yet alone for a 2 year contract. I can get my professional ...
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What agent could do to change your mind?
Exercise basic courtesy.
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“I knew Rob Hockedy from last year when we were ......”

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Aug 19,2014
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By: 'Service'
Aug 19,2014
0 people found
this helpful
I knew Rob Hockedy from last year when we were looking for a flat for our son who is studying in London. This year we needed another flat because he was moving out of the first one. It took only one email to have Rob ...
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“This is just to put on record that my wife & ......”

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Dec 16,2013
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By: 'Howard'
Dec 16,2013
0 people found
this helpful
This is just to put on record that my wife & I are delighted with the way Foxtons have dealt with us, in particular we single out Harriet Mawle who has gone out of her way to take care of us, she should be congratulated....
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“Prior to contacting Foxtons, my opinion of estate agents was ......”

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Jun 11,2012
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By: 'R'
Jun 11,2012
0 people found
this helpful
Prior to contacting Foxtons, my opinion of estate agents was beneath rating. My experience of Foxtons has caused me to completely re-think my use of agents. The Foxtons website contains properties that exist, and are described accurately and realistically. The availability for viewing these properties ...
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“I found the lettings manager Michael Knowles and his team ......”

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Dec 06,2011
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By: 'Fitzrovia'
Dec 06,2011
0 people found
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I found the lettings manager Michael Knowles and his team at Foxtons Marylebone to be highly professional, efficient and courteous. They found me an excellent tenant immediately and everything was arranged in a timely and co-ordinated manner with a minimum of fuss....
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Last updated at 2:59 PM 30/06/2017 by daisy

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