0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Sep 20,2023
Sep 20,2023
0
people found
this helpful
this helpful
Avoid them like the plague.
It's been 3 months since we moved out of our property, which was rented through Haart, and we still have no idea when we will be getting our deposit back. In a cost of living crisis depriving people of £1673.05 seems insane but apparently this doesn't matter to Haart.
It initially took a month for our property manager (Melissa) to tell us anything about our deposit, despite multiple emails sent and calls made, all of which were ignored. When we finally heard from her we were told 'the external clerk is having issues with his system' and that we would have to wait longer still. It was then another week before we heard back, at which point Haart attempted to deduct a substantial amount of our deposit. All for things we did not do: cleaning fees despite us leaving the place in a far better state than we found it, fees for the removal of a broken mirror and draw, both of which were broken when we moved in and are pictured already broken in the inventory given to us by Haart at the start of our tenancy. We obviously had to dispute this, which we did the very same day we received the email about the deductions (26/07/23). We were unable to raise an official dispute for over two weeks as they didn't tell us how to, once again we called and emailed repeatedly all to no avail. Since then we have heard absolutely nothing from them, once again despite us emailing and calling multiple times a week. At this point in time we do not know how much longer we will have to wait.
I am not one to usually leave bad reviews but at this point we do not know what else to do. Here's hoping that they might suddenly care now that their incompetences are out for the world to see.
There's plenty more I could say about Haart based on the things they put us through during our tenancy but all we want right now is to have our money, which we desperately need, back and to put this nightmare behind us.
It's been 3 months since we moved out of our property, which was rented through Haart, and we still have no idea when we will be getting our deposit back. In a cost of living crisis depriving people of £1673.05 seems insane but apparently this doesn't matter to Haart.
It initially took a month for our property manager (Melissa) to tell us anything about our deposit, despite multiple emails sent and calls made, all of which were ignored. When we finally heard from her we were told 'the external clerk is having issues with his system' and that we would have to wait longer still. It was then another week before we heard back, at which point Haart attempted to deduct a substantial amount of our deposit. All for things we did not do: cleaning fees despite us leaving the place in a far better state than we found it, fees for the removal of a broken mirror and draw, both of which were broken when we moved in and are pictured already broken in the inventory given to us by Haart at the start of our tenancy. We obviously had to dispute this, which we did the very same day we received the email about the deductions (26/07/23). We were unable to raise an official dispute for over two weeks as they didn't tell us how to, once again we called and emailed repeatedly all to no avail. Since then we have heard absolutely nothing from them, once again despite us emailing and calling multiple times a week. At this point in time we do not know how much longer we will have to wait.
I am not one to usually leave bad reviews but at this point we do not know what else to do. Here's hoping that they might suddenly care now that their incompetences are out for the world to see.
There's plenty more I could say about Haart based on the things they put us through during our tenancy but all we want right now is to have our money, which we desperately need, back and to put this nightmare behind us.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
20th Sep 2023
reviewed by 'Ruby Batt'
22nd May 2021
reviewed by 'Luke'
26th Aug 2015
reviewed by 'tina'
Opening Hours
Address
haart
755 Fishponds Road Fishponds
Bristol
South Gloucestershire
BS16 3UP
01179 654455
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 99% | £500 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 20,2023
Sep 20,2023
0
people found
this helpful
this helpful
Avoid them like the plague.
It's been 3 months since we moved out of our property, which was rented through Haart, and we still have no idea when we will be getting our deposit back. In a cost of living crisis depriving people of £1673.05 seems insane ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 04,2022
Apr 04,2022
0
people found
this helpful
this helpful
Haart is a customer focus letting agent. Bilal in particular has been so helpful and thought, great customer service. Professionalism and care was in display throughout my journay to let a flat. My experience can be sum in 2 words- Custome advocay. Thank you so much ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 04, 2022
View all comments
(1)
Hi Salome
Thank you so much for taking the time to leave us, and Bilal in particular, a 5* review. I'm so pleased that you are impressed with our service.
We wish you every happiness in your new home.
Kind regards
Nicola Lewis
Senior Branch Manager
haart Lettings - Bristol ...
May 22,2021
May 22,2021
0
people found
this helpful
this helpful
Awful agency. So many problems with them and they gave false advertisement. My room looked like a prison cell, unlike the pictures on the website....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 26,2015
Aug 26,2015
1
people found
this helpful
this helpful
they were asked to send me mail I got none ..the electric needed to be paid and over 12 letters were sent i didnt get one I was then informed after it all happened that a warrant had been served the house broken into and a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03, 2015
View all comments
(1)
Hi, I'm really sorry to hear about this. Please could you email [email protected] so we can investigate the issues you have experienced?
Many thanks
Melanie Smith Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
