By : 'Ruby' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : BS8
20 Sept 2023
People found this helpful0
Avoid them like the plague.
It's been 3 months since we moved out of our property, which was rented through Haart, and we still have no idea when we will be getting our deposit back. In a cost of living crisis depriving people of £1673.05 seems insane but apparently this... Read Full Review
Services : Letting( As a Tenant )Date: 20th Sep 2023
Avoid them like the plague. It's been 3 months since we moved out of our property, which was rented through Haart, and we still have no idea when we will be getting our deposit back. In a cost of living crisis depriving people of £1673.05 seems insane but apparently this doesn't matter to Haart.
It initially took a month for our property manager (Melissa) to tell us anything about our deposit, despite multiple emails sent and calls made, all of which were ignored. When we finally heard from her we were told 'the external clerk is having issues with his system' and that we would have to wait longer still. It was then another week before we heard back, at which point Haart attempted to deduct a substantial amount of our deposit. All for things we did not do: cleaning fees despite us leaving the place in a far better state than we found it, fees for the removal of a broken mirror and draw, both of which were broken when we moved in and are pictured already broken in the inventory given to us by Haart at the start of our tenancy. We obviously had to dispute this, which we did the very same day we received the email about the deductions (26/07/23). We were unable to raise an official dispute for over two weeks as they didn't tell us how to, once again we called and emailed repeatedly all to no avail. Since then we have heard absolutely nothing from them, once again despite us emailing and calling multiple times a week. At this point in time we do not know how much longer we will have to wait.
I am not one to usually leave bad reviews but at this point we do not know what else to do. Here's hoping that they might suddenly care now that their incompetences are out for the world to see.
There's plenty more I could say about Haart based on the things they put us through during our tenancy but all we want right now is to have our money, which we desperately need, back and to put this nightmare behind us.
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5 Star Review
Nicola
By : 'Salome' Services : Letting( As a Tenant ) Rent PCM : £1250 Would you recommend ? : Yes Postcode : BS4
4 Apr 2022
People found this helpful0
Haart is a customer focus letting agent. Bilal in particular has been so helpful and thought, great customer service. Professionalism and care was in display throughout my journay to let a flat. My experience can be sum in 2 words- Custome advocay. Thank you so much... Read Full Review
Services : Letting( As a Tenant )Date: 4th Apr 2022
Haart is a customer focus letting agent. Bilal in particular has been so helpful and thought, great customer service. Professionalism and care was in display throughout my journay to let a flat. My experience can be sum in 2 words- Custome advocay. Thank you so much Bilal. Salome.
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Hi Salome
Thank you so much for taking the time to leave us, and Bilal in particular, a 5* review. I'm so pleased that you are impressed with our service.
We wish you every happiness in your...
Awful agency. So many ...
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1 Star Review
By : 'Luke' Services : Letting( As a Tenant ) Rent PCM : £500 Would you recommend ? : No Postcode : BS16
22 May 2021
People found this helpful0
Awful agency. So many problems with them and they gave false advertisement. My room looked like a prison cell, unlike the pictures on the... Read Full Review
Services : Letting( As a Tenant )Date: 21st May 2021
Awful agency. So many problems with them and they gave false advertisement. My room looked like a prison cell, unlike the pictures on the website.
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they were asked to send me ...
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1 Star Review
By : 'tina' Services : Sales( As a Vendor ) Would you recommend ? : No
26 Aug 2015
People found this helpful1
they were asked to send me mail I got none ..the electric needed to be paid and over 12 letters were sent i didnt get one I was then informed after it all happened that a warrant had been served the house broken into and a prepaid meter added we knew nothing about this until after the house was... Read Full Review
Services : Sales( As a Vendor )Date: 25th Aug 2015
they were asked to send me mail I got none ..the electric needed to be paid and over 12 letters were sent i didnt get one I was then informed after it all happened that a warrant had been served the house broken into and a prepaid meter added we knew nothing about this until after the house was sold..they cost us over £300 also they went behind my back to my brother in the states to do an upgrade after i had said no only to see the video was of a dead tree..we were passed frm pillar to post with different agents and just as we were going to pull out they luckily sold it..the stats kept nose diving as they were not doing their job properly! rubbish service now i have put it all in writing and they will not discuss anything with me quoting data protection but that didnt stop them when i had the keys showing them around and handing them the keys to sell it for me huh!!
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Hi, I'm really sorry to hear about this. Please could you email help@haart.co.uk so we can investigate the issues you have experienced?
Many thanks
Melanie Smith Customer Relations...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.