Avoid them like the plague. It's been 3 months since we moved out of our property, which was rented through Haart, and we still have no idea when we will be getting our deposit back. In a cost of living crisis depriving people of £1673.05 seems insane but apparently this doesn't matter to Haart. It initially took a month for our property manager (Melissa) to tell us anything about our deposit, despite multiple emails sent and calls made, all of which were ignored. When we finally heard from her we were told 'the external clerk is having issues with his system' and that we would have to wait longer still. It was then another week before we heard back, at which point Haart attempted to deduct a substantial amount of our deposit. All for things we did not do: cleaning fees despite us leaving the place in a far better state than we found it, fees for the removal of a broken mirror and draw, both of which were broken when we moved in and are pictured already broken in the inventory given to us by Haart at the start of our tenancy. We obviously had to dispute this, which we did the very same day we received the email about the deductions (26/07/23). We were unable to raise an official dispute for over two weeks as they didn't tell us how to, once again we called and emailed repeatedly all to no avail. Since then we have heard absolutely nothing from them, once again despite us emailing and calling multiple times a week. At this point in time we do not know how much longer we will have to wait. I am not one to usually leave bad reviews but at this point we do not know what else to do. Here's hoping that they might suddenly care now that their incompetences are out for the world to see. There's plenty more I could say about Haart based on the things they put us through during our tenancy but all we want right now is to have our money, which we desperately need, back and to put this nightmare behind us.