A total disgrace of a letting agent. A major structural problem developed in our flat during our tenancy and despite numerous phone calls and emails to their maintenance department over a 3 month period, nothing was ever done. Mould formed on the walls because of this problem and we were unable to use the room during this time. It was the reason we moved out. They had the audacity to deduct an amount from our deposit because of this structural problem!!! They also deducted from our deposit for something that existed before we moved in! They have a forensic attitude to the check-out inventory and the minutest of blemishes on surfaces will cost you at least £5 of your deposit. Its a real money maker for them. We had our flat professionally cleaned but despite this they took it that we had cleaned it ourselves and the cleaning was "domestic", AVOID like the plague. They should be wearing balaclavas. You have already been burgled before you move in.
What agent could do to change your mind?
Must provide adequate maintenance
Ridiculously forensic attitude to check-out inventory in order to reduce amount of deposit tenant receives.