From first viewing, through the whole process, Joe has been extremely professional, pleasant and helpful. We valued his calm, courteous, friendly manner and the way in which he was always very quick to deal with any problems and queries in a positive, constructive way. He inspired total confidence in us because he is knowledgeable and very reasonable. He was quick to appreciate the inevitable frustrations in a house purchase and reacted to them intelligently and diplomatically. As buy-to-let buyers, we meet and deal with many estate agents, and few have been as brilliant as Joe. He never over-promises or bullsh*ts (!) and yet he goes the extra mile to provide a good service and help things along. He comes across as very bright, a natural with people, and very enthusiastic about his work: his goal is to find the right property for the right buyer, and see it through successfully to everyone\'s satisfaction.