“This is by far the worst letting agent I have......”
1 Star Review
Jul 16,2022
By:
'Chloe'
Jul 16,2022
Branch: London, 189 Kentish Town Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N19
Branch: London, 189 Kentish Town Road
Lettings (as a Tenant)
Postcode: N19
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This is by far the worst letting agent I have ever had. When looking for a property to rent, they were very helpful and proactive. Once you signed a contract, it was like you didn't exist. Would ignore important maintenance requests for months, and you would have to call every day for two weeks to get any kind of response. Trying to email them? Don't bother, they won't reply. We were left without a working fridge for THREE MONTHS due to their negligence. That is entirely unacceptable. On top of this, when an old piece of furniture broke, they demanded that we replaced it, even though we had only been their a month, and the furniture was old and cheap. When we asked for references for our new landlord, they refused to provide them until we called several times to ask why not - turns out they just didn't know what they were doing. Finally, they tried to take £400 from our deposit in order to paint two walls, fix light fittings that we asked them repeatedly to fix during our tenancy, and fix furniture that was broken the whole time. When I say avoid at all costs, I mean it.
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