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Kentish Town Road, London, NW5
3.6/5, 14 Reviews
64% Recommended
67% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
86% letting fee satisfaction
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"DO NOT..."
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1 Star Review
Oliver
By : 'Anonymous'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NW5
Apr 20, 2018
People found this helpful1
We gave Oliver's our keys so they could view our property while we were at work. They came to the property, removed all our post which they have thrown away and then did not lock the front door when they left. When we emailed to ask about our post and alert them to the fact they left the door unlocked they ignored it. And this was Oliver the owner! This is a company that go into property's day in day out, they should know better than to leave a door unlocked, especially when they know the property is empty. Throwing away someone else's post is also completely unacceptable. Serious lack of judgement and carelessness and clearly totally untrustworthy. I wouldn't touch them with a barge-pole.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £1,075,000,000 | £1,075,000,000 |
| Lettings | 100% | 86% | £1,235 | £1,450 |
Address
Olivers Town Estate Agents
189 Kentish Town Road, London, Greater London
NW5 2JU
020 7284 5054
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Olivers Town Estate Agents Branches (View All 3)
WARNING TO ALL, DO NOT RENT ...
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1 Star Review
Stephen
By : 'Jesse'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N7
Jan 30, 2023
People found this helpful1
WARNING TO ALL, DO NOT RENT WITH OLIVERS TOWN. We had the unfortunate experience of renting with OT. Below are just some of what we had to deal with 1. Left without a fridge for 6 weeks. Even after using their own property management forms they were slow, and frankly uncaring, in replacing... Read Full Review
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WARNING TO ALL, DO NOT RENT WITH OLIVERS TOWN.
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Jesse Linton said about Olivers Town Estate Agents
Services : Letting( As a Tenant )Date: 30th Jan 2023
WARNING TO ALL, DO NOT RENT WITH OLIVERS TOWN.
We had the unfortunate experience of renting with OT. Below are just some of what we had to deal with
1. Left without a fridge for 6 weeks. Even after using their own property management forms they were slow, and frankly uncaring, in replacing the fridge.
2. Left without hot water for 8 weeks. 8 weeks. In the middle of winter without hot water. They (we dealt primarily with David) were again slow and dismissive of the issues and constantly tried to shift blame for the issue. We ended up organising the repairs ourselves after many, many, stressful calls/emails.
3. Rented a property without the legal HMO license for over 18 months.
4. Used intimidation and aggression to try and bury the issues we brought forward in efforts to cover their tracks. Stephen and Rodney in particular were condescending,threatening and dismissive toward us and our valid concerns.
Stephen would not wear a face mask ( or even take off his shoes) even with the knowledge that we were all medical students. He also decided that filming us in our own home was the most professional route to take when asked to honour very simple requests.
Deciding to rent with them is ultimately your choice but beware (students especially) as your experience may be as bad - if not worse- than ours was.
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Stephen Codner and the team ...
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5 Star Review
Stephen
By : 'A'
Services : Sales( As a Vendor )
Sold price : £1075000000
Would you recommend ? : Yes
Postcode : NW5
Dec 18, 2022
People found this helpful0
Stephen Codner and the team at Olivers Town went above and beyond helping us sell our house in Kentish Town from start to finish, professionally and sympathetically in our sad circumstances. Nothing was too much for Stephen. If you are thinking of selling your home I would recommend Olivers... Read Full Review
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A Nicola said about Olivers Town Estate Agents
Services : Sales( As a Vendor )Date: 18th Dec 2022
Stephen Codner and the team at Olivers Town went above and beyond helping us sell our house in Kentish Town from start to finish, professionally and sympathetically in our sad circumstances. Nothing was too much for Stephen. If you are thinking of selling your home I would recommend Olivers Town.
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This is by far the worst ...
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1 Star Review
By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N19
Jul 16, 2022
People found this helpful0
This is by far the worst letting agent I have ever had. When looking for a property to rent, they were very helpful and proactive. Once you signed a contract, it was like you didn't exist. Would ignore important maintenance requests for months, and you would have to call every day for two... Read Full Review
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Chloe Davis said about Olivers Town Estate Agents
Services : Letting( As a Tenant )Date: 16th Jul 2022
This is by far the worst letting agent I have ever had. When looking for a property to rent, they were very helpful and proactive. Once you signed a contract, it was like you didn't exist. Would ignore important maintenance requests for months, and you would have to call every day for two weeks to get any kind of response. Trying to email them? Don't bother, they won't reply. We were left without a working fridge for THREE MONTHS due to their negligence. That is entirely unacceptable. On top of this, when an old piece of furniture broke, they demanded that we replaced it, even though we had only been their a month, and the furniture was old and cheap. When we asked for references for our new landlord, they refused to provide them until we called several times to ask why not - turns out they just didn't know what they were doing. Finally, they tried to take £400 from our deposit in order to paint two walls, fix light fittings that we asked them repeatedly to fix during our tenancy, and fix furniture that was broken the whole time. When I say avoid at all costs, I mean it.
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2 Star Review
By : 'Isabelle'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW5
Sep 14, 2020
People found this helpful0
After 3 years with Oliver’s Town, I have gathered so many bad experiences that it almost seems unrealistic for one company to mess up on so many levels. From leaving us, the tenants, without a shower for over a month and without a washing machine for even longer when they broke down, to... Read Full Review
Comments (0)After 3 years with Oliver’s Town, I have gathered so many bad experiences that it almost seems unrealistic for one company to mess up on so many levels. From leaving us, the tenants, without a shower for over a month and without a washing machine for even longer when they broke down, to changing the locks of our house while we were away on holiday and basically illegally locking us out of the property that we were renting, Oliver’s Town has never ceased to overpass our expectations in terms of their lack of professionalism. From my experience, and as a rule of thumb, I highly suggest researching your lettings company before signing any contract with them. My neighbours actually told me that when they were looking for a company to rent with, they purposefully avoided Oliver’s Town due to its very bad reputation. If you think about it, this makes a lot of sense when you find out that Oliver’s Town’s director keyed a recruitment agent’s car, after losing a legal battle, for refusing to pay him for his services. To me this says everything about their company, but if you still decide to choose them, know that you’ll be doing it at your own peril.
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Isabelle Arusilor said about Olivers Town Estate Agents
Services : Letting( As a Tenant )Date: 14th Sep 2020
After 3 years with Oliver’s Town, I have gathered so many bad experiences that it almost seems unrealistic for one company to mess up on so many levels. From leaving us, the tenants, without a shower for over a month and without a washing machine for even longer when they broke down, to changing the locks of our house while we were away on holiday and basically illegally locking us out of the property that we were renting, Oliver’s Town has never ceased to overpass our expectations in terms of their lack of professionalism. From my experience, and as a rule of thumb, I highly suggest researching your lettings company before signing any contract with them. My neighbours actually told me that when they were looking for a company to rent with, they purposefully avoided Oliver’s Town due to its very bad reputation. If you think about it, this makes a lot of sense when you find out that Oliver’s Town’s director keyed a recruitment agent’s car, after losing a legal battle, for refusing to pay him for his services. To me this says everything about their company, but if you still decide to choose them, know that you’ll be doing it at your own peril.
They say that every cloud has a silver lining, and it is true that fortunately, our experience with Oliver’s Town hasn’t been completely horrendous. While the company itself is a big fat dark cloud that is bound to start storming all over your tenancy at any point, there has been one silver lining: Mihaela. I actually wish that I could give her a review separately, as she deserves all 5 stars, and I have nothing but good things to say about her! This amazing property agent whom we unfortunately only met in our last year of tenancy, has been nothing but professional. After a long line of ever changing property managers, we were blessed to be put in contact with Mihaela. Extremely professional, always helpful and very friendly, she has made our time with Oliver’s Town significantly better. I only wish that we could have been put in contact with her from the start, as I am sure that if that had been the case, I probably wouldn’t have anything bad to say at this point. So please, dear management team, hang on to her like dear life!
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Pressure Selling and ...
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1 Star Review
By : 'Joseph'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NW1
Aug 4, 2020
People found this helpful0
It is with regret that I write of my unpleasant experience with Oliver Towns. We travelled to London specifically for three days of house viewings and over the course of those three days saw ten different properties, with ten different agencies - Oliver Towns were by far the worst. I booked a... Read Full Review
Comments (0)It is with regret that I write of my unpleasant experience with Oliver Towns. We travelled to London specifically for three days of house viewings and over the course of those three days saw ten different properties, with ten different agencies - Oliver Towns were by far the worst. I booked a viewing for a property in Camden Monday morning and with all credit to the agent, was booked in for a viewing that same afternoon. We arrived on-time at 2 o’clock and the experience was initially positive, greeted by the agent cordially and taken inside the property, where we were shown around and given some basic information. Unfortunately that is where the positive experience stops. From then on we were victims of rather obvious, but still incredibly uncomfortable pressure-selling tactics and general unhelpful-ness.
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Joseph Cavalli-Price said about Olivers Town Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 4th Aug 2020
It is with regret that I write of my unpleasant experience with Oliver Towns. We travelled to London specifically for three days of house viewings and over the course of those three days saw ten different properties, with ten different agencies - Oliver Towns were by far the worst. I booked a viewing for a property in Camden Monday morning and with all credit to the agent, was booked in for a viewing that same afternoon. We arrived on-time at 2 o’clock and the experience was initially positive, greeted by the agent cordially and taken inside the property, where we were shown around and given some basic information. Unfortunately that is where the positive experience stops. From then on we were victims of rather obvious, but still incredibly uncomfortable pressure-selling tactics and general unhelpful-ness.
Little did we know that we were booked in for a viewing lasting only 20 minutes (our first example of pressure-selling) - this may be ample time for some properties but for us, we needed and expected a little more time to explore the property and have our questions answered. We were rushed around, with little time to take anything in and when we did have genuine questions like “is the energy supplied to the house Gas or electric”, “we’ve spotted some damp, has the previous tenant ever had any problems with damp previously” and “are bills included in the price” which some agencies offered, we were dismissed straight off the bat, as if we were silly even to ask.
The second was when my partner asked if it would be possible to return for a second viewing. This was laughed off and again the pressure selling continued as we were informed that the property would not be available the following day, no more viewings were taking place after ours and actually the landlord had received an offer which he had accepted and that, if we wanted the property we needed to tell her by close of business. At this point the agent announced “I’m not lying” and actually showed us a text message from the landlord, informing the agent an offer had come through, which he was happy to accept and to liaise with her colleague, Rodney, to get the ball rolling. We wondered at this stage if we were even meant to be viewing a property which was clearly under-offer and, with evidence of the text in full view, the landlord had accepted. We left feeling rushed, overwhelmed and completely frazzled with what we had experienced and felt that, if we wanted that property we had to rush into placing an offer, after a 20 minute viewing where questions were left unanswered.
Despite our first experience, we loved the property so much we decided to give the agent another chance and called them to ask for a second viewing of the property with family. This was our first experience living in London, flat-hunting in London and renting in London and, with a relatively large budget we wanted the second opinion of family to ask any questions we may have missed. The reaction from the agent was unsurprisingly, less than accommodating. The agent said and I quote, she felt “uncomfortable” at bringing family to see the property, that it showed “uncertainty to the landlord” and that parents can often “get in the way” of a potential signing. Only when I said to her that viewing the property with family could result in a positive outcome of a signing did she change her tune and agree to it.
Unsurprisingly, when we returned with a member of our family she was pretty sheepish and left the property entirely to sit outside in her car. Interestingly, with a family member present her attitude changed completely - there was no pressuring into decisions changing from “you need to give me an answer today” to “give me a call and let me know”. It’s funny how the agent’s attitude could change so dramticially between when we viewed as a couple versus when we viewed with family.
As of posting today, the property is still on the Oliver Towns website, contrary to the agent grandstanding that it wouldn’t be available the following day and contrary to the text message she showed from the landlord stating he had accepted an offer. I’d leave it to the reader to decide whether that text was a phantom offer in order to pressure potential clients.
It is obvious from our experience with Oliver Towns that this particular agent regarded us, as students and first-time renters in London, “fair game”. to be pressure-sold a flat. Out of 10 agencies we viewed with, ALL asides from Oliver Towns did their utmost to answer any and all questions we had - they offered us second viewings as standard, welcomed family members to view the flats and worked tirelessly to put any worries we had at ease. We never felt pressured into a decision, we’re never patronised for asking questions (no matter how obvious) and felt we had the time we needed to make an informed decision, even with the rental market moving quickly.
I would encourage anyone, especially; students, young professionals and first time renters in London to think twice about using Oliver Towns. I also propose the question: why buy or rent through an agency who clearly have no time or respect for their customers?
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Mina Oliver's ...
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5 Star Review
Mina
By : 'Lois'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : NW3
May 31, 2020
People found this helpful0
We have been helped by the lovely Mina at Oliver's Town (Kentish Town). She was so friendly, accommodating and practical. She made the viewing a fun experience and helped us put in an offer which was accepted but also worked for us (all during the Coronavirus pandemic which makes things more... Read Full Review
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Lois Chapman said about Olivers Town Estate Agents
Services : Letting( As a Tenant )Date: 31st May 2020
We have been helped by the lovely Mina at Oliver's Town (Kentish Town). She was so friendly, accommodating and practical. She made the viewing a fun experience and helped us put in an offer which was accepted but also worked for us (all during the Coronavirus pandemic which makes things more complicated). She was efficient on email and kept us in the loop. Her friendly and welcoming attitude made what can be a stressful time much more bearable. Thank you Mina! Dan and Lois
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Simply ...
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5 Star Review
Mina
By : 'Dee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW3
Oct 1, 2018
People found this helpful0
Mina is an excellent estate agent; we connected in the morning, saw a number of properties together throughout the day and by 7pm that evening she'd secured a winning bid for me on a property that was highly sought after and even being advertised by other agencies, which speaks volumes about... Read Full Review
Comments on Agent Fees
Fees are standard for London
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Dee said about Olivers Town Estate Agents
Services : Letting( As a Tenant )Date: 1st Oct 2018
Mina is an excellent estate agent; we connected in the morning, saw a number of properties together throughout the day and by 7pm that evening she'd secured a winning bid for me on a property that was highly sought after and even being advertised by other agencies, which speaks volumes about the landlords relationship with Olivers. Everything was fluid and super professional, from the suggested properties we viewed (she was right on the money, showing me properties that I hadn't considered myself but were ideal to my needs) to closing the deal and securing me my dream home, all in under a day. Thanks Mina!
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DO NOT ...
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1 Star Review
Oliver
By : 'Anonymous'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NW5
Apr 20, 2018
People found this helpful1
We gave Oliver's our keys so they could view our property while we were at work. They came to the property, removed all our post which they have thrown away and then did not lock the front door when they left. When we emailed to ask about our post and alert them to the fact they left the door... Read Full Review
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Anonymous said about Olivers Town Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 20th Apr 2018
We gave Oliver's our keys so they could view our property while we were at work. They came to the property, removed all our post which they have thrown away and then did not lock the front door when they left. When we emailed to ask about our post and alert them to the fact they left the door unlocked they ignored it. And this was Oliver the owner! This is a company that go into property's day in day out, they should know better than to leave a door unlocked, especially when they know the property is empty. Throwing away someone else's post is also completely unacceptable. Serious lack of judgement and carelessness and clearly totally untrustworthy. I wouldn't touch them with a barge-pole.
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I would like to thank Paul at ...
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5 Star Review
By : 'Jax'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NW5
Mar 2, 2018
People found this helpful0
I would like to thank Paul at Olivers, who sold my house for me, Paul, you were very professional, and kept me informed at every stage, you made selling a property a joy!! Many thanks... Read Full Review
Comments on Agent Fees
My experience was beyond satisfactory
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Jax said about Olivers Town Estate Agents
Services : Sales( As a Vendor )Date: 2nd Mar 2018
I would like to thank Paul at Olivers, who sold my house for me, Paul, you were very professional, and kept me informed at every stage, you made selling a property a joy!! Many thanks Jax
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Linda Posada could not have ...
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5 Star Review
By : 'Susie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Dec 7, 2017
People found this helpful0
Linda Posada could not have been more helpful and obliging, coming with keys at all sorts of difficult times to accommodate me or my surveyor or builder. She never lost her sense of humour in spite of delays and was efficient and accommodating at all times. She was also very clear about her own... Read Full Review
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Susie said about Olivers Town Estate Agents
Services : Sales( As a Vendor )Date: 7th Dec 2017
Linda Posada could not have been more helpful and obliging, coming with keys at all sorts of difficult times to accommodate me or my surveyor or builder. She never lost her sense of humour in spite of delays and was efficient and accommodating at all times. She was also very clear about her own responsibilities and those she needed to pass upwards, as it were. An excellent service all round!
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Sincere thanks to the team at ...
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5 Star Review
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW1
Aug 5, 2017
People found this helpful0
Sincere thanks to the team at Oliver's. There are many estate agencies out there. Many who paint a promising picture but there are not many who work and engage with you in the way Oliver's do. The genuine care and real friendship the professionalism is immediately apparent and is a far cry from... Read Full Review
Comments (0)Sincere thanks to the team at Oliver's.
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John said about Olivers Town Estate Agents
Services : Letting( As a Owner )Date: 5th Aug 2017
Sincere thanks to the team at Oliver's.
There are many estate agencies out there. Many who paint a promising picture but there are not many who work and engage with you in the way Oliver's do. The genuine care and real friendship the professionalism is immediately apparent and is a far cry from what you tend to find. They would guide and advise even if it goes against their interests. They are a mature, experienced firm which get results. Certainly did for us. Highly recommended.
Steve, Oliver, many thanks.
Best wishes
John
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Oliver found me the perfect ...
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5 Star Review
Oliver
By : 'Kate'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NW3
Mar 1, 2017
People found this helpful0
Oliver found me the perfect flat in the perfect location - speedy, efficient and a good negotiator I thoroughly recommend him. He was also accommodating, thoughtful and kind - qualities that can only be an asset in an estate agent. I have confidence that my purchase will take place speedily,... Read Full Review
Comments (0)Oliver found me the perfect flat in the perfect location - speedy, efficient and a good negotiator I thoroughly recommend him.
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Kate said about Olivers Town Estate Agents
Services : Sales( As a Buyer )Date: 1st Mar 2017
Oliver found me the perfect flat in the perfect location - speedy, efficient and a good negotiator I thoroughly recommend him.
He was also accommodating, thoughtful and kind - qualities that can only be an asset in an estate agent.
I have confidence that my purchase will take place speedily, efficiently as well as smoothly with him by my side.
Thanks Oliver!
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The whole experience was very ...
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5 Star Review
Mina
By : 'Richard'
Services : Letting( As a Tenant )
Rent PCM : £1235
Would you recommend ? : Yes
Postcode : N6
Nov 13, 2016
People found this helpful0
The whole experience was very quick and painless. I first spoke to Mina on a thursday morning, viewed that evening, and put an offer in the next day. The service was very quick, friendly and professional. Mina explained everything each step of the way and was able to answer any questions I had. I... Read Full Review
Comments on Agent Fees
Given that fees are a necessary evil, I did not feel the agent's fees were unreasonable or abnormally high.
Comments (0)The whole experience was very quick and painless. I first spoke to Mina on a thursday morning, viewed that evening, and put an offer in the next day. The service was very quick, friendly and professional. Mina explained everything each step of the way and was able to answer any questions I had.
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Richard Allars said about Olivers Town Estate Agents
Services : Letting( As a Tenant )Date: 13th Nov 2016
The whole experience was very quick and painless. I first spoke to Mina on a thursday morning, viewed that evening, and put an offer in the next day. The service was very quick, friendly and professional. Mina explained everything each step of the way and was able to answer any questions I had.
I was very happy with the experience.
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Chris was very helpful in ...
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5 Star Review
Chris
By : 'Nancy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NW5
Nov 21, 2015
People found this helpful0
Chris was very helpful in guiding us through the process of buying a one bedroom flat in a competitive market. He was very straightforward to deal with, and did not have the fake friendliness or tendency to big up inferior properties that we encountered in many other local agents. Overall, we had a ... Read Full Review
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Nancy said about Olivers Town Estate Agents
Services : Sales( As a Buyer )Date: 21st Nov 2015
Chris was very helpful in guiding us through the process of buying a one bedroom flat in a competitive market. He was very straightforward to deal with, and did not have the fake friendliness or tendency to big up inferior properties that we encountered in many other local agents. Overall, we had a very good experience and would definitely recommend him.
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