75% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Mar 21,2022
Mar 21,2022
0
people found
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Since Matthews of Chester took over from PDA for the management of my block, the service charge has increased from £82.69pm to £118.05pm. This represents a 42% increase! The previous company were always pleasant and professional to deal with, and I never experienced any issues with them at all. It's a massive shame they don't still manage it now. I would personally avoid this company at all costs
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Latest Reviews
21st Mar 2022
reviewed by 'Joseph'
30th Oct 2017
reviewed by 'John'
3rd Sep 2015
reviewed by 'Disgraceful!'
13th May 2015
reviewed by 'yveyc'
Opening Hours
Address
Matthews of Chester
15 Lower Bridge Street
Chester
Cheshire
CH1 1RS
01244 346226
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 67% | £0 | £0 |
| Lettings | 0% | 25% | £600 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 13,2023
Sep 13,2023
0
people found
this helpful
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Awful company- AVOID AT ALL COSTS. Constant administration errors resulting in incorrect fees stated, debt recovery fees added onto charges, despite having multiple months remaining to pay said charges. Will not reply to emails asking for clarification of fees. When they pick up the phone, ...
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Mar 21,2022
Mar 21,2022
0
people found
this helpful
this helpful
Since Matthews of Chester took over from PDA for the management of my block, the service charge has increased from £82.69pm to £118.05pm. This represents a 42% increase! The previous company were always pleasant and professional to deal with, and I never experienced any issues with ...
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Jun 27,2021
Jun 27,2021
0
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Viewed the apartment, landlord agreed, paid holding deposit on Friday.
Agent Emma was off sick on Friday, i received reply email from her colleague informing that and will liaise with myself on Monday.
Didn't hear from Emma on Monday, i rang and been informed that ...
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Oct 30,2017
Oct 30,2017
0
people found
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I own an apartment at John Wilkinson Court in Wrexham, and have dealt with Mathew's and the block management team on a number of occasions. They are responsible for the management of the complex.
I have found all members of staff to be courteous and ...
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Sep 03,2015
Sep 03,2015
8
people found
this helpful
this helpful
Outrageous conduct from these people. I came home one evening to find a Matthew employee in my flat, no prior arrangement, no consent, just helped themselves. When I questioned him on it, he lied about having left a message on my phone, and when confronted ...
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Apr 05, 2016
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As we have written to you at length to answer you allegations and explain what permission we had to enter the flat I find it surprising that you felt the need to make the same allegations again on All Agents. ...
May 13,2015
May 13,2015
2
people found
this helpful
this helpful
I was a tenant at one of their managed properties for 3 year and the customer service from one particular member of staff - Dee Horan - was appalling. rude, abrupt, unhelpful, and I always had to chase up my queries. In the end I started ...
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What agent could do to change your mind?
Friendly customer service and quicker response to queries. You're made to feel like your bothering them from getting on with their jobAttached Filesnbsp;
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Apr 05, 2016
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If you had a genuine complaint about a member of my staff I would have expected you to report it to our office. Dee is always polite and helpful and the service you describe is most certainly not how she operates. ...
Aug 06,2014
Aug 06,2014
1
people found
this helpful
this helpful
Moved into a house let by Matthews in early August last year, and noted several problems that had not been outlined in inventory. Marked these down and requested they be fixed. Spent hundreds of pounds on gas bills as the landlord did not do work ...
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Apr 05, 2016
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We reposnd to any maintenance issues reported within 24 hours and provide an excellent service. If Landlords are not prepared to pay for certain repairs they feel are unnecessary, however, that is their prerogative. ...
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