Matthews of Chester
1.6/5, 7 reviews
14% recommended
75% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction



Property Features

Matthew's of Chester provide a unique combination of professional, experienced staff combined with the caring attitude and attention to detail you would expect from a family run independent business. show more Matthew's of Chester provide a unique combination of professional, experienced staff combined with the caring attitude and attention to detail you would expect from a family run independent business.

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 67% £0 £0
Lettings 0% 25% £600 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 3 0 0 0 0 1 3
Areas covered
Address

15 Lower Bridge Street
Chester
Cheshire
CH1 1RS
01244 346226

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

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“Awful company- AVOID AT ALL COSTS. Constant a......”

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Sep 13,2023
Minithumbdown
By: 'B'
Sep 13,2023
0 people found
this helpful
Awful company- AVOID AT ALL COSTS. Constant administration errors resulting in incorrect fees stated, debt recovery fees added onto charges, despite having multiple months remaining to pay said charges. Will not reply to emails asking for clarification of fees. When they pick up the phone, ...
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“Since Matthews of Chester took over from PDA for the ......”

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Mar 21,2022
Minithumbdown
Kevin
By: 'Joseph'
Mar 21,2022
0 people found
this helpful
Since Matthews of Chester took over from PDA for the management of my block, the service charge has increased from £82.69pm to £118.05pm. This represents a 42% increase! The previous company were always pleasant and professional to deal with, and I never experienced any issues with ...
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“Unprofessional agency...”

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Jun 27,2021
Minithumbdown
Emma
By: 'Ai'
Jun 27,2021
0 people found
this helpful
Viewed the apartment, landlord agreed, paid holding deposit on Friday. Agent Emma was off sick on Friday, i received reply email from her colleague informing that and will liaise with myself on Monday. Didn't hear from Emma on Monday, i rang and been informed that ...
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“I own an apartment at John Wilkinson Court in Wrexham, ......”

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Oct 30,2017
Minithumbup
Kevin
By: 'John'
Oct 30,2017
0 people found
this helpful
I own an apartment at John Wilkinson Court in Wrexham, and have dealt with Mathew's and the block management team on a number of occasions. They are responsible for the management of the complex. I have found all members of staff to be courteous and ...
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“Outrageous conduct from these people. I came home one evening ......”

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Sep 03,2015
Minithumbdown
Jill
By: 'Disgraceful!'
Sep 03,2015
8 people found
this helpful
Outrageous conduct from these people. I came home one evening to find a Matthew employee in my flat, no prior arrangement, no consent, just helped themselves. When I questioned him on it, he lied about having left a message on my phone, and when confronted ...
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Was this helpful? Yes
By: Rebecca Matthew
Apr 05, 2016
View all comments (1)
As we have written to you at length to answer you allegations and explain what permission we had to enter the flat I find it surprising that you felt the need to make the same allegations again on All Agents. ...

“I was a tenant at one of their managed properties ......”

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May 13,2015
Minithumbdown
Dee
By: 'yveyc'
May 13,2015
2 people found
this helpful
I was a tenant at one of their managed properties for 3 year and the customer service from one particular member of staff - Dee Horan - was appalling. rude, abrupt, unhelpful, and I always had to chase up my queries. In the end I started ...
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What agent could do to change your mind?
Friendly customer service and quicker response to queries. You're made to feel like your bothering them from getting on with their job
Attached Filesnbsp;
Was this helpful? Yes
By: Rebecca Matthew
Apr 05, 2016
View all comments (1)
If you had a genuine complaint about a member of my staff I would have expected you to report it to our office. Dee is always polite and helpful and the service you describe is most certainly not how she operates. ...

“Moved into a house let by Matthews in early August ......”

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Aug 06,2014
Minithumbdown
By: 'UnhappyTenant'
Aug 06,2014
1 people found
this helpful
Moved into a house let by Matthews in early August last year, and noted several problems that had not been outlined in inventory. Marked these down and requested they be fixed. Spent hundreds of pounds on gas bills as the landlord did not do work ...
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Was this helpful? Yes
By: Rebecca Matthew
Apr 05, 2016
View all comments (1)
We reposnd to any maintenance issues reported within 24 hours and provide an excellent service. If Landlords are not prepared to pay for certain repairs they feel are unnecessary, however, that is their prerogative. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Matthews of Chester

Regional Awards won by Matthews of Chester

Individual Branch Awards


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