I\'m a student. In chronological order (7 months with them) . She lost one form I had to fill out so I had to redo it which was fine. But the lady didn\'t apologise or accept any responsibility which wasn\'t. She kept pestering me about the guarantor agreement when my mum had e-mailed her the guarantor agreement twice and sent her a letter. So I went into the estate agents and I saw it on her desk! She didn\'t even applogise, she just yeah "oh yeah" or something. When we moved in the house was a mess and I\'m not sure whether it\'s the estate agents fault, but there were rats, slugs and things not working. A tile slipped on our roof above our bathroom and it\'s been 3/4 months and they still haven\'t gotten round to fixin it (we informed them 2 days after it happened twice by phone and once by e-mail). Our window was cracked from the outside and it took them a month to fix it. They are just terrible and on top of that impolite. I wouldn\'t suggest using them.