Shirley, Solihull, B90
1.2/5, 403 reviews
6% recommended
43% sales valuation accuracy
23% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction



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“The worst agent I ever came across. The rent......”

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Jun 03,2021
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By: 'Marzena Allan'
Jun 03,2021
0 people found
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The worst agent I ever came across. The rented house stunk but it was sprayed before viewings by the agent. No code provided for the gate so I had to drag bins throughout the house for 3 weeks till I managed to break the sequence number. There was a filthy mattress without the fire-retardant label that the owner wanted to keep. Olivia Smith -the property manager didn't reply to my messages. Excuse - I have so many properties to manage. Impossible to contact anyone higher than the property manager. When I rang to speak to somebody higher I was transferred back to the property manager who ignored my emails for weeks. Jennifer Fennell who was managing Olivia Smith did not reply to my emails either. They use another agency to establish how clean the house is and obviously trying to talk you into believing that is clean. Some 20years old came and told me that cut trees from another property are my duty to remove (that is the duty of the owner of the property the trees grow on). I would believe as this was on the day I moved in that would be the property manager to organise to move them? When the house was handed back to the agency, it was not checked in my presence.
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Opening Hours
  • Open: 24/7
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 43% 23% £25,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 48 0 42 22 162 1 38 1 87
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Lying thieves....”

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Jun 21,2021
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By: 'Tara'
Jun 21,2021
0 people found
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If zero stars was possible this is what they'd get. They do nothing at all to sell your property. Only suggestions have been to lower the price or take a break so it can be relisted on rightmove as new. They are liars, con artists ...
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“Viewings in Liverpool - agent never shows up...”

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Jun 18,2021
Minithumbdown
By: 'Periklis'
Jun 18,2021
0 people found
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Had booked a viewing for a flat in Liverpool for 15.30. I arrive at the property 15.20 and have been waiting for the agent to show up. When they didn't I checked my phone to find a request to reschedule for Monday - at 15.28. No other message, ...
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“Avoid go elsewhere...”

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Jun 10,2021
Minithumbdown
By: 'Siobhain'
Jun 10,2021
0 people found
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AVOID- go elsewhere I felt very disappointed with Purplebricks service on all levels. My house had been valued at £250000 and even the person showing people around the property (extra cost) who had worked previously at another estate agent felt it was undervalued as voiced that ...
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“Worst EVER real estate company, in Southport ......”

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Jun 09,2021
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By: 'A.A.'
Jun 09,2021
1 people found
this helpful
Worst EVER real estate company, in Southport made an for a rental property over the asking price and paying 12 months in advance ..!! The lady from Purple Bricks didnt forward my request and the rental house went to her personal friend!!! SCAM COMPANY...
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“The worst estate agents ever. Their solicito......”

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Jun 07,2021
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By: 'Ase'
Jun 07,2021
1 people found
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The worst estate agents ever. Their solicitors which I signed up to were really really bad, if you want to lose money and be broke use them. I sold my house with them and signed up to use their solicitors. I was not buying on ...
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“DON'T DO IT, after that they got my fee, they......”

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Jun 04,2021
Minithumbdown
By: 'Maria'
Jun 04,2021
1 people found
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DON'T DO IT, after that they got my fee, they left me to deal with viewings by myself, not helpful at all, and if you got a property difficult to sell after get the fee they do anything to pist you off end force you ...
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“The worst agent I ever came across. The rent......”

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Jun 03,2021
Minithumbdown
By: 'Marzena Allan'
Jun 03,2021
0 people found
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The worst agent I ever came across. The rented house stunk but it was sprayed before viewings by the agent. No code provided for the gate so I had to drag bins throughout the house for 3 weeks till I managed to break the sequence number. ...
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“The worst agent I ever came across. The rent......”

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Jun 02,2021
Minithumbdown
By: 'Marzena Allan'
Jun 02,2021
0 people found
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The worst agent I ever came across. The rented house stunk but it was sprayed before viewings by the agent. No code provided for the gate so I had to drag bins throughout the house for 3 weeks till I managed to break the sequence number. ...
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“Quick enough to take my money to get me into ......”

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Jun 02,2021
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By: 'Tom'
Jun 02,2021
0 people found
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Quick enough to take my money to get me into a property. Absolute shambles when trying to get work done or contact after checkout. Waited 2 weeks to get back to me about a drain issuse, Failed to rebook a 6 month inspection which in the end ...
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“Well, as i am not allowed to use expletives, ......”

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May 28,2021
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By: 'San'
May 28,2021
1 people found
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Well, as i am not allowed to use expletives, i won't. But because of their utter incompetence and reliance on a conveyancing system that is utterly and completely unfit for purpose, our chain has broken down. Twice. I would not use Purple Bricks if they ...
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By: Keith Greenwell
Jun 02, 2021
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purple bricks are only interested in collecting a fee whether or not they sell the property! ...

“The property was in such bad condition she i......”

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May 26,2021
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By: 'H'
May 26,2021
0 people found
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The property was in such bad condition she is lucky she did not die or at least get seriously harmed. Gas poisoning from leaks is not uncommon. Purple Brick have a responsibility to the tenant and need to vet their landlords better. She had a ...
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“Absolute waste of money...”

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May 18,2021
Minithumbdown
By: 'Johnny'
May 18,2021
0 people found
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Absolute waste of money. We used purple bricks over a period of 4 months. There were a few viewings but it all seemed a bit half arsed and lackluster. After 4 months we had to pull the plug and change agents. Within two weeks of changing we ...
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“The worse estate agent ever...”

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May 10,2021
Minithumbdown
By: 'Daniel'
May 10,2021
0 people found
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Recently bought a house with Purple Bricks as the agent. It was the worst experience ever. Once the offer has been accepted the agent simply disappears and there is no support whatsoever. We tried to book a viewing before exchange of contracts to have a ...
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“Purple Bricks are awful. I wouldnt have consi......”

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May 10,2021
Minithumbdown
By: 'Debbie'
May 10,2021
1 people found
this helpful
Purple Bricks are awful. I wouldnt have considered selling with them due to their reputation but I was unfortunate enough to accept an offer from buyers who were using them. Got 4 weeks and about £1000 in to the moving process before I found out their incorrect ...
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“Clueless about Japanese Knotweed...”

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May 04,2021
Minithumbdown
By: 'Kieran Hines'
May 04,2021
1 people found
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Totally useless and left us out of pocket. We viewed a property listed by Purplebricks and were initially very happy to have an offer accepted. We then found out that the property is affected by Japanese Knotweed. The agent claims they had no idea (ie ...
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“Absolute waste of time. Cant get a viewing ea......”

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May 02,2021
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By: 'Mrs S'
May 02,2021
0 people found
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Absolute waste of time. Cant get a viewing easily, its almost like their job is not their priority. Ive received text messages saying I cant make an offer without physical viewing! Ive been in the real estate business for 15 years and this company is not ...
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“Shockingly poor service...”

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May 02,2021
Minithumbdown
By: 'Bharat Murria'
May 02,2021
0 people found
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If only I could give them 0 stars! The WORST estate agents you can possibly instruct if you want to sell your property. First of all, the “local property expert” allocated only shows interest the first time when you initially pay £s. Then, no interest. Make ...
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“Purple Bricks overpriced my house to such an extent that it didn't sell but I was still forced to pay them a fee or was threatened with a debt collection agency. The local expert was not local and no longer works for the company. If I had been given...”

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Apr 30,2021
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By: 'Lisa'
Apr 30,2021
1 people found
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Purple Bricks charged me over 1k when my house didn't sell after admitting that they significantly overvalued it. If I had known the real value of my house, I wouldn't have asked them to put it on the market. I was tied into a contract ...
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“Pre sale we were told that Purplebricks sold ......”

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Apr 26,2021
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By: 'K'
Apr 26,2021
0 people found
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Pre sale we were told that Purplebricks sold the most properties in the area. In the event we choose the full package, that meaning we choose purplebricks to conduct the viewings and negotiations then we will get benefit of purplebricks collecting feedback from customers. Something ...
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“Worst estate agents...”

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Apr 14,2021
Minithumbdown
By: 'Nicola'
Apr 14,2021
2 people found
this helpful
Absolute cowboys. Advised final offers were to be made by 6pm and all 3 bidders were submitting and increase up until this point (highest £20k over the asking). Advised that the vendor was reviewing the offers and would make a decision by the next morning. 9.40pm ...
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“No stars, The agent in Bootle liverpool lied......”

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Apr 08,2021
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By: 'Tennant'
Apr 08,2021
0 people found
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No stars, The agent in Bootle liverpool lied to us and said it had been cleaned after viewing via video. Mold and fungus growing in kitchen under sink, Smell of urine through out the house, leaks in kitchen, broken sockets. Food in the oven, mold ...
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“Worst people i have ever dealt with. Spent ti......”

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Mar 30,2021
Minithumbdown
By: 'Shazia Khan'
Mar 30,2021
0 people found
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Worst people i have ever dealt with. Spent time looking online and arranging viewings which kept getting cancelled without any explanation. I called and was assured it has happened in error, however it continued to happen. I had a called from one of the agents: ...
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“Do not use these liars.Cowboy agent who lie ......”

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Mar 28,2021
Minithumbdown
By: 'Luke Everson'
Mar 28,2021
0 people found
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Do not use these liars. Cowboy agent who lie and take advantage without informing buyers of honest reviews of the homes they are selling!!!!!...
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“Poor communication throughout, misinformed by......”

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Mar 23,2021
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By: 'Emma'
Mar 23,2021
0 people found
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Poor communication throughout, misinformed by purple brinks local expert, fobbed off by customer services, maintenance and general repairs requests conveniently get wiped. Very disappointing experience all round....
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“Arrogant and unprofessional salesman...”

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Mar 15,2021
Minithumbdown
By: 'Skye'
Mar 15,2021
3 people found
this helpful
We didn't use Purple Bricks but our seller did and we feel compelled to write a review. Whereas we received exemplary service from our estate agent, PB left a lot to be desired, in particular the case handler Keiron who was rude, arrogant and unprofessional. ...
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“They talk a good game, but the reality is terrible....”

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Mar 15,2021
Minithumbdown
By: 'Rhiannon Jayne Marshall'
Mar 15,2021
2 people found
this helpful
They talk a good game, but their true colours show quickly enough. Local property agent Marcus Goode changed the price listing on my property without my consent, then when I made a complaint about him doing so phoned me up to berate me for having ...
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“Undoubtedly the worst company I have ever com......”

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Mar 11,2021
Minithumbdown
By: 'Stephen Burke'
Mar 11,2021
1 people found
this helpful
Undoubtedly the worst company I have ever come across. I would suggest if you have discrepancies with this company, file a complaint and then file the complaint with the property ombudsman who will should agree a compensation amount....
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“Terrible experience, bad service, poor client......”

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Mar 09,2021
Minithumbdown
By: 'Naghmeh Nassiri'
Mar 09,2021
1 people found
this helpful
Terrible experience, bad service, poor client management which resulted in waste of time and achieved nothing. I wish I had gone with traditional estate agent. Purple bricks put few pictures on the web and sitting on a chair waiting for its luck to come! They ...
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“One word - shambolic!...”

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Mar 08,2021
Minithumbdown
By: 'Emily Summerson'
Mar 08,2021
0 people found
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An absolute shambles! This was my first (and hopefully last) experience attempting to buy a property through purple bricks. 'Area agent' didn't have a clue what she was doing - i wouldn't trust her selling any of my properties that for sure! They called me ...
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“I wrote a review on Trust Pilot of the bad ex......”

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Mar 05,2021
Minithumbdown
By: 'Adam'
Mar 05,2021
2 people found
this helpful
I wrote a review on Trust Pilot of the bad experience I received trying to book a viewing using Purple bricks. They have made me edit my review 5 times now. They will flag anything they can to keep a bad review hidden. Mine was initially ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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