“Absolutely disgusting customer service from t......”
1 Star Review
Jan 25,2021
By:
'Adriana Lonza'
Jan 25,2021
Branch: Leicester, 51 Braunstone Gate
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 51 Braunstone Gate
Lettings (as a Tenant)
Rent PCM: £850
Postcode: LE3
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Absolutely disgusting customer service from this agency! How they still have a license I will never know. Saw a property on heir website for £700 but after I viewed it,(it was in a crap condition), I asked if the holes in walls and floors would be fixed, they guy told me yes. When I confirmed I wanted property, they told me rent was £850. I questioned this and was told it was newly refurbished so warranted upping the price. I signed contract and asked for a copy, but was told it had to be “processed” which I found weird because I’ve always had a copy of my tenancy agreement in my hand before I got key to property. Moved into my new property and a week later I asked when I would receive a copy of my tenancy agreements, I was told “when the £500 fees are paid”. I took photos of my contract before I signed it and nowhere did it say I would have to pay £500 for fees! I had already paid £1700 for deposit and first months rent!!! When I said it would take me awhile to get the money together, I got a text telling me since I have not paid the balance, I would be expected to hand over key and vacate the property. Let me tell you, ain’t going to happen. I will not be taken for a fool, and I will not be pushed out of a property I have just moved in with my family. There was never a discussion about a £500 fee, and I find it HIGHLY suspicious I did not get a copy of my tenancy agreement. I have proof I have paid for the right to live in this property, so this property I will live in. How can any estate agent expect someone to payout £2200 in less than 2 weeks, extortion is what it is. Worst estate agent ever! Please don’t ever accept this companies lies and just avoid. Less people would be ripped off and better off mentally. I felt as though I have been threatened by the staff at this company.
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