67% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 24,2021
Sep 24,2021
1
people found
this helpful
this helpful
I have recently sold my house through them. After careful consideration I have decided to leave them a negative review.
Here are my reasons.
I usually work night shifts in a challenging job, hence I sleep during the day which is why I had asked them and especially Imogen, who was dealing with my case, not call me, whenever they called me, I told them to send me an email instead and I would get back to them at my earliest convenience.
However, months after that I keep getting calls. I had to repeat myself like a broken taperecorder,
please don't call me, please send me an email in the future. I had to complain to the manager Paul and then the calls stopped.
No one from your move turned up for the viewings, I feel the coronavirus was being used as an excuse not to turn up.
I had to again raise this matter with the manager Paul, following this they turned up for some of the viewings.
On one occasion a potential buyer had made an offer, I tried to accept the offer and a few days later I was told this person does not
have the funds, so proper checks were not carried out on this person before this offer was passed onto me. The people at the top of the chain
required the purchase to complete on a certain date, I had forwarded this email onto Imogen and this information was not passed on to my buyer.
I feel a good agent should have made a note of this date, and passed this information to the buyer. As a result of this there was unnecessary panic in the end
which could and should have been avoided. My solicitors thought the buyer was dragging his feet, however I felt yourmove kept defending him
as he is an investor. He will probably buy more properties through them. The buyer also wanted to carry out a simultaneous Exchange and Completion
as he was concerned about his bank not being able to release funds on time, yourmove was ok with this and was requesting the people at the top
of the chain to agree to this. My solicitors suggested I do not agree to this as a lot could go wrong,
especially as I am moving from south east London to Aylesbury, I could be stranded there with my removals company.
I said no to this, hence at times I felt your move does not have the best interest of their clients in mind.
There are a couple of other things I am not happy about however I will give them the benefit of doubt.
However, on a positive note Imogen is very prompt with her emails and usually get back to you within the hour.
People are paying a lot of money to buy or sell a house and if they receive this level of service it is not ok.
So, although they seem to be a friendly bunch they need to improve their service, but I feel they have a long way to go.
Here are my reasons.
I usually work night shifts in a challenging job, hence I sleep during the day which is why I had asked them and especially Imogen, who was dealing with my case, not call me, whenever they called me, I told them to send me an email instead and I would get back to them at my earliest convenience.
However, months after that I keep getting calls. I had to repeat myself like a broken taperecorder,
please don't call me, please send me an email in the future. I had to complain to the manager Paul and then the calls stopped.
No one from your move turned up for the viewings, I feel the coronavirus was being used as an excuse not to turn up.
I had to again raise this matter with the manager Paul, following this they turned up for some of the viewings.
On one occasion a potential buyer had made an offer, I tried to accept the offer and a few days later I was told this person does not
have the funds, so proper checks were not carried out on this person before this offer was passed onto me. The people at the top of the chain
required the purchase to complete on a certain date, I had forwarded this email onto Imogen and this information was not passed on to my buyer.
I feel a good agent should have made a note of this date, and passed this information to the buyer. As a result of this there was unnecessary panic in the end
which could and should have been avoided. My solicitors thought the buyer was dragging his feet, however I felt yourmove kept defending him
as he is an investor. He will probably buy more properties through them. The buyer also wanted to carry out a simultaneous Exchange and Completion
as he was concerned about his bank not being able to release funds on time, yourmove was ok with this and was requesting the people at the top
of the chain to agree to this. My solicitors suggested I do not agree to this as a lot could go wrong,
especially as I am moving from south east London to Aylesbury, I could be stranded there with my removals company.
I said no to this, hence at times I felt your move does not have the best interest of their clients in mind.
There are a couple of other things I am not happy about however I will give them the benefit of doubt.
However, on a positive note Imogen is very prompt with her emails and usually get back to you within the hour.
People are paying a lot of money to buy or sell a house and if they receive this level of service it is not ok.
So, although they seem to be a friendly bunch they need to improve their service, but I feel they have a long way to go.
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Opening Hours
Address
Your Move
1 Wilton Road
Abbey Wood,London
Greater London
SE2 9RH
0208 311 0102
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 50% | £150,000 | £210,000 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 1 | 1 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 06,2022
May 06,2022
1
people found
this helpful
this helpful
Honestly they were completely non existent and I don’t know even know what they truly did in helping the whole process??? We were looking to buy a house - we found a house we liked and booked a viewing. Turn up and the vendor ...
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Sep 24,2021
Sep 24,2021
1
people found
this helpful
this helpful
I have recently sold my house through them. After careful consideration I have decided to leave them a negative review.
Here are my reasons.
I usually work night shifts in a challenging job, hence I sleep during the day which is why I had asked ...
read full review
read full review
Was this helpful?
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Yes
Jan 19, 2021
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(1)
Hello,
I'm sorry you have not been pleased with the service you've received from Your Move. Customer service is of paramount importance to us.
To some of the points made, we followed our own company policy and government guidelines with regards to coronavirus for both unaccompanied and accompanied viewings. We put over all offers received from buyers and we financially qualify them and this is what we did in this case. Finally I can assure you all information is passed over to buyers, we a ...
Mar 06,2020
Mar 06,2020
1
people found
this helpful
this helpful
Just wanted to share the superb customer service I’ve experienced from Vicki at Your Move. Exceptional! As a landlord it’s important to find a suitable tenant and they, a suitable landlord. Vicki kept me up to date from the very start. I was ...
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May 14,2019
May 14,2019
0
people found
this helpful
this helpful
Your move Abbey wood provided an excellent service with selling my property!Imogen went above and beyond thought out the process,was very helpful,professional and always on top of the things,kept me updated and always looked for solution when problems accured,provided great ...
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Comment on agent fees
Great value for service provided
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Apr 08,2019
Apr 08,2019
0
people found
this helpful
this helpful
Around 3years ago, a property marketed by this un-proffesional bunch was, listed as recently re-furbished. They stated it had a new Kitchen and Gas Boiler, the great new was these details were correct. When I asked for the compliant certification I was told it was ...
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Comment on agent fees
Bad...
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May 07,2014
May 07,2014
5
people found
this helpful
this helpful
Very dishonest person with me , claimed property is off the market, but is still showing it around to other potential buyers. If a buyer is sincere and has the money to buy the house, then it is just wrong to have the place still up ...
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What agent could do to change your mind?
the could have just been honestAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
www.your-move.co.uk/help/complaints-process
Last updated at 5:05 PM 15/12/2015 by allAgents
I'm sorry you have not been pleased with the service you've received from Your Move. Customer service is of paramount importance to us.
To some of the points made, we followed our own company policy and government guidelines with regards to coronavirus for both unaccompanied and accompanied viewings. We put over all offers received from buyers and we financially qualify them and this is what we did in this case. Finally I can assure you all information is passed over to buyers, we advise expected or target exchange dates but we do not control exchange and completion dates. We relay information from each party seller/buyers and solicitors.
If you wish to discuss further or if Your Move can help with any other property enquiries, please contact us on: 020 8311 0102.
Kind regards,
Your Move - Abbeywood