Mannamead, Plymouth, PL4
4.9/5, 1074 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

“Brilliant...”

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Oct 23,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Reece whitty'
Oct 23,2020
0 people found
this helpful
Full process was brilliant

From start to finish we have had the support we needed

Laura followed all COVID restrictions dying the viewing making us both feel safe
Was this helpful? Yes
By: Joanne Rees
Oct 24, 2020
Many thanks for your kind comments, it is really appreciated.

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Opening Hours
Address

Cross Keys Estates
Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 0 144 4 489 5 301 4 34 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA
Latest Properties
Images & Videos

“Exceptional service from all the staff in the......”

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Nov 26,2020
Minithumbup
By: 'Sandra Ford'
Nov 26,2020
0 people found
this helpful
Exceptional service from all the staff in the Lettings Office. There is always time for them to deal with you, courteously and efficiently. I cannot praise them too highly, this is the agent to go to every time....
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“Very helpful in every aspect of moving in and......”

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Nov 25,2020
Minithumbup
Jo Rees
By: 'Jason goodwin'
Nov 25,2020
0 people found
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Very helpful in every aspect of moving in and moving out I would recommend this office to anyone that was looking for a property...
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By: Joanne Rees
Nov 25, 2020
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Thank you for so much for lovely comments. We wish you lots of luck in your new home. ...

“Return Engagement...”

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Nov 20,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'David Brockington'
Nov 20,2020
0 people found
this helpful
An apartment that I once lived in and loved became available, so I rang the office on a Saturday morning. I received a call back early that afternoon, and within 48 hours my tenancy was confirmed and the process got underway. Throught the process, Laura, Jo, ...
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By: Laura Grubb
Nov 20, 2020
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Thank You David for your lovely review, we hope you are settling in well to your new home and that you will be very happy there. All the best, the lettings team ...

“Very attentive and friendly. Would highly rec......”

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Nov 19,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Jessica Benney'
Nov 19,2020
0 people found
this helpful
Very attentive and friendly. Would highly recommend. All the staff made the process of buying our new home easy and stress free....
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By: Fiona Hardie
Nov 19, 2020
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Hi Jessica, thank you such a lovely review. we wish you all the best in your new property! Enjoy! :) ...

“Friendly, very helpful staff. Professional se......”

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Nov 19,2020
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'PaulaM'
Nov 19,2020
0 people found
this helpful
Friendly, very helpful staff. Professional service provided. Readily available and all staff able to assist even if main person unavailable at the time of contact....
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“The service from cross keys from valuation with jack and ......”

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Nov 19,2020
Minithumbup
Danielle Gibbons
Lynn Daw
By: 'Gordon Snell'
Nov 19,2020
0 people found
this helpful
The service from cross keys from valuation with jack and photos and video from Rob the same day the service has been second to none. Danielle was outstanding throughout with talking through offers received and liaising with for all the viewings. We were always sharply ...
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Comment on agent fees
A very competitive fee
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By: Lynn Daw
Nov 25, 2020
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Thank you so much for your lovely comments . We wish you all the best in your new home :-) ...

“I dealt with the purchase on behalf of my son......”

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Nov 19,2020
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Pam Tabb'
Nov 19,2020
0 people found
this helpful
I dealt with the purchase on behalf of my son who was away. From start to finish I can't fault the Cross Keys team. Danielle was great when I viewed the house with my sons daughter. She was extremely understanding of the need for my ...
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By: Lynn Daw
Nov 25, 2020
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Thank you Pam for the lovely review. We wish you all the best :-) ...

“Crosskeys were great...”

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Nov 18,2020
Minithumbup
Rob Down MNAEA
Fiona Hardie
By: 'Emily'
Nov 18,2020
0 people found
this helpful
Crosskeys were great with selling our property. They were proactive in getting a quick sale, and in dealing with any issues that arose in the course of the transaction. We would highly recommend....
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By: Fiona Hardie
Nov 19, 2020
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Hi Emily. Thank you for kind words. We wish you all the best in your new property. :) ...

“Can’t say enough, the team are so helpful! Ma......”

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Nov 18,2020
Minithumbup
Fiona Hardie
Katherine Lane
By: 'Beth Tout'
Nov 18,2020
0 people found
this helpful
Can’t say enough, the team are so helpful! Made sure my purchase went through as smooth as possible, super effective and great communicators...
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By: Fiona Hardie
Nov 19, 2020
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Hi Beth, Thank you for such a lovely review. We hope you're settling in nicely & we wish you all the best. :) ...

“Excellent service from the Estate Agents, esp......”

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Nov 18,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Del Tinney'
Nov 18,2020
0 people found
this helpful
Excellent service from the Estate Agents, especially during a difficult year. Would definitely use them again. Danielle was helpful throughout and I would recommend them....
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By: Fiona Hardie
Nov 19, 2020
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Hi Del, Thank you so much for your kind review. We are so happy we could assist you. All the best. ...

“Thank you so much to all the team....”

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Nov 18,2020
Minithumbup
Danielle Gibbons
Jon Curtis MNAEA
By: 'Hayley Hickson'
Nov 18,2020
0 people found
this helpful
Thank you so much to all the team. From the first contact re valuation to the handing over of the keys I couldn’t have been happier that we chose Cross Keys to sell our property. Jon was fantastic-so friendly and polite-we really felt that ...
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“Jo, Laura, Lynne and Jasmine are excellent te......”

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Nov 17,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Abby'
Nov 17,2020
0 people found
this helpful
Jo, Laura, Lynne and Jasmine are excellent team. Special thanks to Laura for patiently answering all my querries and reply even off hours. Very detailed, systematic electronic signatures and well explained . Highly recommended....
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By: Laura Grubb
Nov 25, 2020
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Thank You for your lovely review Abby, we hope you will be very happy in your new home. ...

“Excellent service...”

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Nov 13,2020
Minithumbup
Fiona Hardie
Rob Down MNAEA
By: 'Stuart Behan'
Nov 13,2020
0 people found
this helpful
Like thank the team at cross keys. Fiona Hardie, Rob, Katherine, Fiona W, Jon, Tom and Lynn for selling of my mum's house . Great communication throughout the sale during the pandemic....
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By: Fiona Hardie
Nov 19, 2020
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Hi Stuart, thank you so much for this lovely review. We all appreciate it. :) ...

“Excellent service...”

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Nov 10,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Emma Telling'
Nov 10,2020
0 people found
this helpful
The experience with Cross Keys has been excellent. They have been extremely helpful and quick with responses and getting everything sorted for our move. All of the staff have been wonderful especially Laura Grubb, Jo, Lynne and Jasmine. Would definitely recommend them to anyone!...
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By: Laura Grubb
Nov 17, 2020
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Thank You so much for your lovely review Emma, we hope you will be very happy in your new home. ...

“Amazing Team!...”

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Nov 08,2020
Minithumbup
Jon Curtis MNAEA
Fiona Wetton
By: 'Sarah Bird'
Nov 08,2020
0 people found
this helpful
I cannot speak highly enough of the service I received from Cross Keys. From start to finish they were extremely professional and friendly and kept me informed at every step along the way. They clearly love what they do and this came across. I seriously ...
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“Really good, kept updated, chased on behalf o......”

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Nov 02,2020
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Collette Thornton'
Nov 02,2020
0 people found
this helpful
Really good, kept updated, chased on behalf of the vendors. Would use them for a sale in the future. Always contactable....
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By: Lynn Daw
Nov 02, 2020
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Thank you Collete, we really appreciate you taking the time to give a review. Wishing you all the best in your new home Best wishes Lynn and Danielle :-) ...

“Our family are extremely pleased with the pro......”

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Oct 27,2020
Minithumbup
Lynn Daw
Fiona Hardie
By: 'bryce alford'
Oct 27,2020
0 people found
this helpful
Our family are extremely pleased with the professional service the team at Cross Keys provided during the challenging sale of our property. They kept us informed throughout the process and without them we don't believe the sale would have completed. We would thoroughly reccomend Cross ...
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By: Lynn Daw
Oct 28, 2020
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Thank you for the kind review Bryce glad it went well for you. Best wishes Lynn, Fiona and the team :-) ...

“Smooth process and helpful at every stage. Cr......”

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Oct 27,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Andrew Lock'
Oct 27,2020
0 people found
this helpful
Smooth process and helpful at every stage. Cross Keys were really helpful throughout the process, keeping us up to date, and making sure everything proceeded smoothly....
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“Brilliant...”

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Oct 23,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Reece whitty'
Oct 23,2020
0 people found
this helpful
Full process was brilliant From start to finish we have had the support we needed Laura followed all COVID restrictions dying the viewing making us both feel safe...
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By: Joanne Rees
Oct 24, 2020
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Many thanks for your kind comments, it is really appreciated. ...

“Letting department...”

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Oct 12,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Alexandra Ionescu'
Oct 12,2020
0 people found
this helpful
Laura, Jo, Lynne and Jasmine have been very helpful and attentive. They kept me in the loop with every step in the letting process. They've answered all my questions in a calm and professional manner. I highly recommend Cross Keys Estate lettings team....
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By: Joanne Rees
Oct 14, 2020
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Thank you so much for your lovely comments, we really do appreciate you taking the time to leave us a review. ...

“Brilliant, Fast and Friendly....”

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Oct 12,2020
Minithumbup
Jo Rees
Laura Grubb
By: 'Scott Laycock'
Oct 12,2020
0 people found
this helpful
Cross Keys have been absolutely fantastic from beginning to end, Laura was our first point of contact via email and phone and then met us at the property for the viewing. She was professional, friendly and not at all pushy. The turnaround time between viewing ...
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By: Joanne Rees
Oct 14, 2020
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Thank you for your really lovely comments Scott. We wish you lots of luck and happiness in your new home and look forward to working with you throughout your tenancy. ...

“Friendly and helpful staff...”

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Oct 09,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Julie Moody'
Oct 09,2020
0 people found
this helpful
Friendly and helpful staff. Good at giving feedback promptly. It took a long time to sell the property (unusual property) but they never gave up and worked with us to gain more viewings. Good idea for Jon to produce video tours during lockdown - proactive ...
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“we are so pleased with the way Cross Keys are......”

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Oct 06,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'neil henderson'
Oct 06,2020
0 people found
this helpful
we are so pleased with the way Cross Keys are handling selling our house, We have children with disabilities and Cross Keys have been so accommodating and understanding in our families needs, very conscientious in arranging viewings around us and presenting us with very prompt ...
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“Everyone was a great help and all my question......”

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Oct 02,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Gareth Phelan'
Oct 02,2020
0 people found
this helpful
Everyone was a great help and all my questions were answered over email in a matter of minutes. Excellent service....
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By: Lynne
Oct 02, 2020
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Thank you Gareth for a lovely review. Hope that you will be really happy in your new home. Kind Regards ...

“Impeccable!...”

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Sep 29,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Nick Neamtu'
Sep 29,2020
0 people found
this helpful
Impeccable! In August 2020 I had to relocate with my partner from London due to my job assignment. To be honest I was dreading the whole process, and the stories... you all know the stories about estate agents. And then I come across Cross Keys. Excellent ...
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By: Laura Grubb
Sep 29, 2020
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Thank you for you lovely review Nick, I am really glad we could help and that the move went well. We hope you will be very happy in your new home! ...

“Jack and his team are definitely the best. Y......”

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Sep 28,2020
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan
By: 'Maureen Marjoram'
Sep 28,2020
0 people found
this helpful
Jack and his team are definitely the best. You cannot fault Cross Keys Plymouth. The service I received from Jack for selling my property was outstanding. The valuation was spot-on, in fact he was able to achieve significantly more, AND ALL WITHIN A WEEK. Jack’...
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“Excellent estate agents. They were amazing se......”

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Sep 28,2020
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan
By: 'Amelia Grabham'
Sep 28,2020
0 people found
this helpful
Excellent estate agents. They were amazing selling my late great grandmother’s house in Taunton. Even though the property wasn’t in Plymouth, Jack and Craig supported my family throughout - providing great advice and expertise. The house sold quickly thanks to Cross Keys Estate ...
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“Well done Cross Keys..... our buyer withdrew ......”

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Sep 26,2020
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Kate Waterfield'
Sep 26,2020
0 people found
this helpful
Well done Cross Keys..... our buyer withdrew the week lockdown started & we were under offer again with 2 weeks of lockdown lifting. Great service with timely updates & friendly, approachable staff. Highly recommended....
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“Cross Keys have been incredibly helpful and e......”

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Sep 16,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Ellen'
Sep 16,2020
0 people found
this helpful
Cross Keys have been incredibly helpful and efficient. From arranging the viewing, to organising paperwork - everything has been completed quickly and the communication from the whole lettings department, including Laura, Jo, Lynne & Jasmine has been brilliant!...
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By: Laura Grubb
Sep 29, 2020
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Hi Ellen, Thank you for your lovely review! We hope you will be very happy in your new home :) ...

“As landlords living abroad, we have found the......”

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Sep 14,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Bex and Luke'
Sep 14,2020
0 people found
this helpful
As landlords living abroad, we have found the Cross Keys letting team invaluable in ensuring that our property stays in a good state of repair and that our tenants have a good experience with us as landlords. Getting setup and letting the property out was ...
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By: lynne duncan
Sep 14, 2020
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Thank you both so much for the amazing review . We both really appreciate this. It has been a pleasure dealing with the property and yourselves as landlords. Wishing you both good health. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates

Branch - Mannamead, Plymouth, PL4