“So far our experience with Life Residential h......”
1 Star Review
Sep 22,2020
By:
'Rather'
Sep 22,2020
Branch: London, 6 Victoria Parade
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Branch: London, 6 Victoria Parade
Lettings (as a Tenant)
Postcode: SE10
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So far our experience with Life Residential has been below expected standard. I don’t even know whether they understand the word “communication” or “customer service”. Every single time we approach them with a question or an issue, you have to wait for ages to hear back. Considering our property is not managed by the landlord, but managed by LIFE residential, theyre our only Contact to resolve issues or answer questions. And if you’re not getting a response on pretty important questions.. well you can imagine you get pretty fed up.
Every time we have to chase with emails and calls. Sometimes just even getting a response can take as long as 4-6 weeks.
I have no idea where all the positive reviews come from, are we just really unlucky? All I’ve seen from them is lack of care, competence and communication.
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Thank you for your feedback on LiFE Residential; we are sorry to hear that you are not satisfied with LiFE's service and communication - that's not what we want at all.
Unfortunately we cannot identify you on our systems through your review. We would like to investigate this further, so if you would email [email protected] with more details, we will be able to look into this via our system, and get to the bottom of the communication issues occurring.
Kind regards,
LiFE Residential