Surbiton, London, KT6
4.7/5, 18 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction



Property Features


“Nightmare...”

Share on :
Sep 06,2020
Minithumbdown
By: 'Jose'
Sep 06,2020
2 people found
this helpful
I am leaving this review with the only purpose of warning people who may be thinking of using Foxtons as a quality-guaranteed agent. At the beginning when a potential tenant shows interest in a property, they are extremely efficient and helpful, but one the first payment has been made and the tenancy agreement signed, they literally disappear. It is my duty as a good citizen to give the names of the persons that were responsible of the mess I suffered: Yasseen Jebara and Leanna Sherman both were working in the Surbiton brand in the Lettings department. Leanna was the manager.
Firstly, and very important to remark, I was looking for a house to rent for myself and my family (wife + 1 year old child).
I had a terrible experience with Foxtons when we rented a house in Akerman Road in Surbiton (KT65NS). We made an offer for an unfurnished property and subject to previous removal of the landlord's fridge and washing machine as we were going to buy our own appliances. We asked the agent (Yasseen Jebara) if the shed was going to be emptied for our use, and he immediately responded YES of course.
The check-in process was very strange, Foxtons did not allow me to be present during the inventory report, and I had to go to the brand to collect the keys of the property so I was on my own on the moving in day.
My year-long nightmare starts at the moment I opened the door to discover the mess. I was firstly impressed by the terrible smell like a wet dog (this was the result of wetting but not cleaning the carpet. The carpets were completely dirty, and I had to pay a carpet cleaning from my own pocket costing me £360. This was very inconvenient as I had arranged for all my furniture to be delivered the day after the moving in date and I had to clean the carpet before, so I had to temporarily store my furniture (at my cost).
Apart from that I found out that most of the window locks were broken so anyone from outside could access through the windows. My other big surprise was the discovery of all the landlord ancient furniture stored in a brand new (and much bigger) shed that he installed without telling me. Foxtons and the Landlord made their own arrangements without telling me a word. The new shed was taking a lot of space from the garden we saw during the viewing.
Then I went to the kitchen and found the landlord's appliances were in there (and it was part of the offer to get them removed before moving in). I had the delivery of my own appliances arranged for the day after moving in but I had to change the delivery date (at my own cost of course).
Apart from these issues I found other important safety faults (like naked cables all around the house), stair steps broken and a shower with no pressure at all (we had to install a pump to be able to get enough pressure to take a decent shower).
The landlord was also using the attic as his own personal storage (He used to come in the house every month to store / take his stuff).
We were told the house was for sale but only for investors, so we didn't pay much attention. Then after a couple of months we realised the big mistake we made as we had viewings every week.
The landlord only wanted to sell the house and in the meantime, getting some extra cash from the rent. Finally the landlord would give us the notice to leave the property the day before the lockdown was establish in the UK because of the Covid-19 Pandemic. Landlord and Foxtons pushed us to move during the lockdown, he didn't care I was a blood cancer patient. We moved out in June 2020 voluntarily for own our health.
Yasseen Jebara and Leanna Sherman lied to me in my face. They were responsible to get the property ready for us the tenants, but they didn't because Foxtons are only interested in the money and I had already paid the first month and the deposit. I would have cancel the tenancy but I couldn't leave my family without a roof and couldn't afford to lose another couple of weeks to find another place (and I was afraid of a potential and endless Court Process).
I preferred not to take any legal actions because of my young family. I just wanted to live peacefully in a property but because of Foxtons, the period from March 2019 to June 2020 was a constant nightmare in our lives.
So if you worry about your health and your family's do not chose Foxtons.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Foxtons
37 Victoria Road
Surbiton,London
Greater London
KT6 4JL
020 3829 1300

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £355,000 £965,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 11 0 6 0 0 0
Areas covered
  • KT6
  • KT5
  • KT7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS TDS
Latest Properties

No Properties

“Nightmare...”

Share on :
Sep 06,2020
Minithumbdown
By: 'Jose'
Sep 06,2020
2 people found
this helpful
I am leaving this review with the only purpose of warning people who may be thinking of using Foxtons as a quality-guaranteed agent. At the beginning when a potential tenant shows interest in a property, they are extremely efficient and helpful, but one the first ...
read full review
Was this helpful? Yes

“Katharina was hugely helpful and very friendly indeed. Her hard ......”

Share on :
Jul 15,2016
Minithumbup
By: 'Nick'
Jul 15,2016
0 people found
this helpful
Katharina was hugely helpful and very friendly indeed. Her hard work and focus on us as customers helped us get a price we were really pleased with. She always had time to speak to us, including on Sundays! Foxtons also took really beautiful photos of ...
read full review
Was this helpful? Yes

“Greg was superb from start to finish. We had ups ......”

Share on :
Mar 22,2016
Minithumbup
By: 'Philip'
Mar 22,2016
1 people found
this helpful
Greg was superb from start to finish. We had ups and downs like any sale however Greg was helpful and professional throughout the process. I would thoroughly recommend Greg and Foxtons to anyone considering them. Many thanks again Greg....
read full review
Comment on agent fees
I am a firm believer that you get what you pay for in life. Foxtons offer a premium service which I believe is good value for money. I would use them again.
Was this helpful? Yes

“Greg and his colleagues did a great job selling my ......”

Share on :
Mar 14,2016
Minithumbup
By: 'Karim'
Mar 14,2016
0 people found
this helpful
Greg and his colleagues did a great job selling my house. They were pleasant to deal with and remained professional throughout the whole process from valuation to exchange. They achieved a good price for me and kept me fully informed throughout the process, without badgering ...
read full review
Comment on agent fees
Good!
Was this helpful? Yes

“I only have positive things to say about Foxtons (Surbiton) ......”

Share on :
Feb 23,2016
Minithumbup
By: 'EK'
Feb 23,2016
0 people found
this helpful
I only have positive things to say about Foxtons (Surbiton) when they recently sold our house. All of the staff were very helpful and kept me fully informed as to when viewings were, and any feedback that was given. They got lots of people through ...
read full review
Was this helpful? Yes

“So very happy with the support and professionalism of the ......”

Share on :
Feb 09,2016
Minithumbup
By: 'Mrs.'
Feb 09,2016
0 people found
this helpful
So very happy with the support and professionalism of the Foxton team, particularly Greg Boxer and Billy Brawn. They worked tirelessly to secure viewings, and Greg handled everything with great detail right to the exchange. He kept everyone, myself and the buyers, informed and up ...
read full review
Comment on agent fees
0% fee, so very happy.
Was this helpful? Yes

“Immensely impressed by Greg and his team over at Foxtons ......”

Share on :
Jan 13,2016
Minithumbup
By: 'Ken'
Jan 13,2016
0 people found
this helpful
Immensely impressed by Greg and his team over at Foxtons and their methods obviously work. Quite simply they managed to get nearly 20 prospective viewers through the door in less than two weeks with at least one making an offer. I was on the 0% offer because ...
read full review
Comment on agent fees
I was under the 0% deal and Greg went all out. Normal fees are higher than the competition but Greg got my flat sold despite it having been on the market a year earlier with a different agent. Guess the results speak for themselves.
Was this helpful? Yes

“Greg Boxer's sales campaign got off to a storming start ......”

Share on :
Jan 12,2016
Minithumbup
By: 'A'
Jan 12,2016
0 people found
this helpful
Greg Boxer's sales campaign got off to a storming start - and never relaxed. Buyers kept coming through the door; every aspect of the sale was handled promptly and effectively. Once the right offer was achieved Greg kept me informed of progress and chased lawyers ...
read full review
Comment on agent fees
Great terms of business to promote the branch
Was this helpful? Yes

“We recently exchanged on a property in Surbiton and were ......”

Share on :
Jan 11,2016
Minithumbup
By: 'Vera'
Jan 11,2016
0 people found
this helpful
We recently exchanged on a property in Surbiton and were very pleased with the service and professional level of communication via Foxtons. We mainly dealt with Billy Brawn and Greg Boxer, who were very approachable, swift and dedicated in responding to our individual queries and ...
read full review
Was this helpful? Yes

“We couldn't fault the service we received from Greg Boxer ......”

Share on :
Jan 11,2016
Minithumbup
By: 'R'
Jan 11,2016
0 people found
this helpful
We couldn't fault the service we received from Greg Boxer and his team who went over and beyond what we would or could reasonably have expected from them. They were consistently professional, polite and responsive to us. They worked extremely hard to make sure our ...
read full review
Was this helpful? Yes

“We recently exchanged contracts for a property in Surbiton. From ......”

Share on :
Dec 14,2015
Minithumbup
By: 'Maria'
Dec 14,2015
1 people found
this helpful
We recently exchanged contracts for a property in Surbiton. From the beginning Billy Brawn proved to be professional, responsive and courteous. He seemed to take a genuine interest in our house search and he helped us with providing good local knowledge of the area. Also, ...
read full review
Comment on agent fees
We recently exchanged contracts for a property in Surbiton. From the beginning Billy Brawn proved to be professional, responsive and courteous. He seemed to take a genuine interest in our house search and he helped us with providing good local knowledge of the area. Also, as first time buyers, we appreciated his insight and guidance on the process of buying a property. We would most certainly recommend him to other buyers/sellers.
Was this helpful? Yes

“I would definitely recommend Foxtons Surbiton office. Greg Boxer and ......”

Share on :
Dec 09,2015
Minithumbup
By: 'Linda'
Dec 09,2015
0 people found
this helpful
I would definitely recommend Foxtons Surbiton office. Greg Boxer and his team have dealt with the sale of our house in a very professional way. We were kept informed throughout the sale and the house was sold in record time! A very efficient and professional ...
read full review
Was this helpful? Yes

“I would definitely recommend Foxtons Surbiton office. Greg Boxer and ......”

Share on :
Dec 09,2015
Minithumbup
By: 'Linda'
Dec 09,2015
0 people found
this helpful
I would definitely recommend Foxtons Surbiton office. Greg Boxer and his team have dealt with the sale of our house in a very professional way. We were kept informed throughout the sale and the house was sold in record time! A very efficient and professional ...
read full review
Was this helpful? Yes

“We purchased a property through Foxtons. Our first contact was ......”

Share on :
Dec 08,2015
Minithumbup
By: 'Andrew'
Dec 08,2015
0 people found
this helpful
We purchased a property through Foxtons. Our first contact was with Billy Brawn. He did a fantastic job of interviewing us to understand what we were looking for in a property. The properties we viewed demonstrated how well he had listened to us as we ...
read full review
Was this helpful? Yes

“We used Foxtons to sell our property in Surbiton and ......”

Share on :
Nov 30,2015
Minithumbup
By: 'Stuart'
Nov 30,2015
0 people found
this helpful
We used Foxtons to sell our property in Surbiton and we weren't disappointed with the service we received throughout. From placing the property on the market to the exchange of contracts Foxtons provided a fantastic service and were always available to answer any questions we ...
read full review
Was this helpful? Yes

“I have just completed the purchase of a property in ......”

Share on :
Nov 21,2015
Minithumbup
By: 'Rudran'
Nov 21,2015
0 people found
this helpful
I have just completed the purchase of a property in Tolworth using the Foxton branch in Surbiton. I dealt with Sammie Awadalla (Sales Negotiator) and Greg Boxer (Sales Manager) and both were professional throughout the course of the sale and were able to help complete ...
read full review
Was this helpful? Yes

“I have just completed a purchase using the new Foxton's ......”

Share on :
Nov 09,2015
Minithumbup
By: 'MPW'
Nov 09,2015
0 people found
this helpful
I have just completed a purchase using the new Foxton's agency in Surbiton. They were thoroughly professional throughout, prompt and regular with updates and very helpful throughout the negotiations prior to my agreeing the purchase price. I dealt with Greg Boxer who I would like ...
read full review
Was this helpful? Yes

“I have recently worked with Foxtons Surbiton both as a ......”

Share on :
Oct 23,2015
Minithumbup
By: 'Chris'
Oct 23,2015
0 people found
this helpful
I have recently worked with Foxtons Surbiton both as a landlord and as a buyer and I have to say there is a world of difference between other agents and Foxtons, I worked with Billy Brawn and the sales manager Gregory Boxer, and I can't ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:11 AM 07/09/2017 by Daisy Mason

Awards won by Foxtons, London KT6 4JL



Find the Best Agent to
Sell or Rent Your Home