Lincoln, LN2
4.9/5, 84 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
99% lettings fee satisfaction
Northwood - Visit Our Website

“Excellent Service...”

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Jul 24,2020
Minithumbup
Helen
By: 'Jason Harle'
Jul 24,2020
1 people found
this helpful
As someone who is away a lot, the Team in Lincoln really do take the hassle out of letting property and always keep me well informed about the property. I've recommended them to others and will continue to use Northwood for a long time.
Was this helpful? Yes
By: Adrian
Jul 24, 2020
Thank you for taking time out your schedule to give Helen such a wonderful review. We set the team high standards and recognition, like your review really brightens their day, especially during the current challenging times when not all are so appreciative. Even better on a Friday, ready for the weekend. :-)

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Opening Hours
Address

Northwood
25-26 Silver Street
Lincoln
Lincolnshire
LN2 1EW
01522 525 555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £67,000 £273,000
Lettings 91% 99% £300 £1,070
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 0 49 2 4 0 0 0 6 1
Areas covered
  • LN8
  • Lincolnshire
  • LN9
  • Grantham
  • LN10
  • Newark
  • LN11
  • LN1
  • LN12
  • LN2
  • LN13
  • LN3
  • DN21
  • LN4
  • NG22
  • LN5
  • NG23
  • LN6
  • NG24
  • LN7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Crystal is a lovely person who is always will......”

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Sep 29,2020
Minithumbdown
Crystal
By: 'Nicola small'
Sep 29,2020
0 people found
this helpful
Crystal is a lovely person who is always willing to help. Thank you so much for all your helpto sort outthe tenanc agreement...
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“My partner and I have had a wonderful experie......”

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Sep 08,2020
Minithumbup
Helen
By: 'Cara Coultan'
Sep 08,2020
0 people found
this helpful
My partner and I have had a wonderful experience moving into our first home together. The team at Northwood Lincoln have been very helpful with any query we have had and also fast responses. Thank you Northwood for making our move that one bit easier...
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“Helen at Northwood...”

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Aug 31,2020
Minithumbup
By: 'steve whitehouse'
Aug 31,2020
0 people found
this helpful
Helen was amazing throughout the whole process she kept me up date at every stage and ensured everything went smoothly. Lovely lady took all the stress out the process. Would recommend anyone to use northwood....
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“I moved in with Northwood almost a year ago a......”

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Aug 11,2020
Minithumbup
Jay
By: 'Victoria Longley'
Aug 11,2020
0 people found
this helpful
I moved in with Northwood almost a year ago and couldn’t be happier, they are professional and friendly and sort any issues out very quickly!...
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“Jay has been super helpful and friendly when ......”

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Aug 06,2020
Minithumbup
Jay
By: 'Suzanne Reid'
Aug 06,2020
0 people found
this helpful
Jay has been super helpful and friendly when I have spoken to her in the phone and email which is appreciated. Good to be able to contact the company easily during lockdown....
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By: Adrian Taylor
Aug 06, 2020
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Thank you Suzanne. With new technology, thankfully during these troubling times we have been able to retain 100% open, to support our tenants and landlords, even if from several locations. Stay safe. ...

“I have always found my dealing with Northwood......”

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Aug 06,2020
Minithumbup
Helen
Crystal
By: 'antony perks'
Aug 06,2020
0 people found
this helpful
I have always found my dealing with Northwood very helpful and informative. I would definately recommend in the future. The staff are always on hand and helpful....
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“Excellent communication Helen kept us informe......”

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Aug 04,2020
Minithumbup
Helen
By: 'David Robinson'
Aug 04,2020
0 people found
this helpful
Excellent communication Helen kept us informed all the time and was very professional. A new tenant was found extremely quickly will definitely use again....
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“Thank you so much to the team for their suppo......”

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Jul 29,2020
Minithumbup
Helen
By: 'Rachel Baynton'
Jul 29,2020
0 people found
this helpful
Thank you so much to the team for their support over the tenancy, but also as it draws to an end. Moving out has been especially complex for us around chronic illness and social distancing / shielding issues, but everyone has been very understanding. Special thanks ...
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“Highly Recommended...”

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Jul 28,2020
Minithumbup
Helen
By: 'Michael Pugh-Davies'
Jul 28,2020
0 people found
this helpful
For a number of years, Northwoods have managed the letting of a property that is owned by my brother and myself. They have always been helpful and polite. Overall, they take the pain out of letting a property and are highly recommended....
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“I’ve been a tenant with Redwood for 8 months ......”

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Jul 27,2020
Minithumbup
Helen
By: 'Karla Fraser-Cattanach'
Jul 27,2020
0 people found
this helpful
I’ve been a tenant with Redwood for 8 months and have been very pleased with the service that Northwood have provided. Helen is always available and willing to help....
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“Great service very thorough full attention to......”

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Jul 27,2020
Minithumbup
By: 'Amy concept'
Jul 27,2020
0 people found
this helpful
Great service very thorough full attention to details always followed up by phone calls to keep you updated can't recommend Northwood enough...
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“Great service! So far we have experienced a v......”

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Jul 27,2020
Minithumbup
Helen
By: 'Nicola Wozniak'
Jul 27,2020
0 people found
this helpful
Great service! So far we have experienced a very quick and helpful service from the Northwood Lincoln team. Despite circumstances being difficult Helen has made sure any enquires or issues have been dealt with very efficiently and is always quick to respond....
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“A Great helpful service looking after our pro......”

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Jul 27,2020
Minithumbup
Helen
By: 'Kelly'
Jul 27,2020
0 people found
this helpful
A Great helpful service looking after our property on the guaranteed rent scheme, from sorting maintenance to guaranteeing rent. We would highly recommend....
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“As a contractor working with the northwood te......”

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Jul 27,2020
Minithumbup
Helen
Crystal
By: 'John Hills'
Jul 27,2020
0 people found
this helpful
As a contractor working with the northwood team it has been well organised and seamless in terms of correspondence and the working relationship, I look forward to providing property maintenance and working with Northwood for the foreseeable future....
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“Good advertisment...”

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Jul 27,2020
Minithumbup
Helen
By: 'Helen Sheridan-Durham'
Jul 27,2020
0 people found
this helpful
I have been renting my property with Northwood for a number of years now. My property has been well advertised and has always been let promptly. Northwood have always ensured that there is agreement between the tenants and I about what the tenants can do ...
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“Outstanding Customer Service...”

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Jul 26,2020
Minithumbup
Helen
By: 'Stephen Bateman'
Jul 26,2020
0 people found
this helpful
I have been using Northwood for a few years now and I have never had any problems. As things or issues with the house (boiler checks etc) crop up, I am told about them and they are sorted swiftly without any undue interruptions in my ...
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“I am a happy landlord....”

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Jul 25,2020
Minithumbup
Helen
By: 'Heather Green'
Jul 25,2020
0 people found
this helpful
I am a happy landlord. My property has been been rented out to tenants through Northwood's for some some time now. They have definitely taken the hassle out of vetting new tenants for my property and kept me informed at all times of any issues ...
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“My wife and I have both had dealings and are ......”

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Jul 25,2020
Minithumbup
Helen
Crystal
By: 'Anthony Frank'
Jul 25,2020
0 people found
this helpful
My wife and I have both had dealings and are delighted with the service. Outstanding. Thank you - great team!...
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“I have been a tenant with Northwood now for a......”

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Jul 25,2020
Minithumbup
Helen
By: 'Stevie-Lea O’Boyle'
Jul 25,2020
0 people found
this helpful
I have been a tenant with Northwood now for almost 3 years and I’ve always been happy as their tenant. Any queries I’ve ever had, they have solved quickly and effectively and have always been on the end of a phone if I’ve ...
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“Property letting......”

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Jul 25,2020
Minithumbup
Helen
By: 'Neil Manison'
Jul 25,2020
0 people found
this helpful
Northwood have let my property for several years and I have been very happy with the service that I have received...
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“As a contractor working closely with Northwoo......”

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Jul 24,2020
Minithumbup
Helen
Crystal
By: 'Richard kirk'
Jul 24,2020
1 people found
this helpful
As a contractor working closely with Northwood / walters for nearly 10 years have had a great working relationship and found them always very obliging and easy to work with any issues or problems are also dealt with in a very quick and easy way, hope to ...
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“Excellent Service...”

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Jul 24,2020
Minithumbup
Helen
By: 'Jason Harle'
Jul 24,2020
1 people found
this helpful
As someone who is away a lot, the Team in Lincoln really do take the hassle out of letting property and always keep me well informed about the property. I've recommended them to others and will continue to use Northwood for a long time....
read full review
Was this helpful? Yes
By: Adrian
Jul 24, 2020
View all comments (1)
Thank you for taking time out your schedule to give Helen such a wonderful review. We set the team high standards and recognition, like your review really brightens their day, especially during the current challenging times when not all are so appreciative. Even better on a Friday, ready for the weekend. :-) ...

“Property re-let...”

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Jul 24,2020
Minithumbup
Jay
By: 'William Walton'
Jul 24,2020
1 people found
this helpful
I have recently had to re-let my property and Jay Lawton has don an excellent job especially with the covid 19 pandemic and all the difficulties that came with it job well done...
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Was this helpful? Yes
By: Adrian
Jul 24, 2020
View all comments (1)
Hello Mr Walton. I am glad that Jay was able to find you a new tenant and that she matched to ambitious standards we try to reach. Whilst we are hopefully through the worst, if we can be of any further assistance please contact us directly. Stay safe ...

“I am a contractor who has worked with Northwo......”

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Jul 24,2020
Minithumbup
Helen
By: 'Liam'
Jul 24,2020
0 people found
this helpful
I am a contractor who has worked with Northwood for some time now and I find them very polite and extremely hard working professionals. I'm continually impressed with your fantastic customer service to allow me to carry out the work efficently that you provide to ...
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By: Adrian
Jul 24, 2020
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Hello Liam. Many thanks for your feedback, only by working closely with you can we give our landlords and tenants the service standards we set ourselves. ...

“Very efficient , friendly and helpful . I had......”

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Jul 24,2020
Minithumbup
Helen
Jay
By: 'Tracie ashton'
Jul 24,2020
0 people found
this helpful
Very efficient , friendly and helpful . I had to move quickly , and nothing was too much trouble ....
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By: Adrian
Jul 24, 2020
View all comments (1)
Hello Tracie. Thank you for your review, we appreciate your support. I hope you are now settled in. ...

“Very reliable and professional. Very helpful ......”

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Jul 13,2020
Minithumbup
Helen
By: 'Alex Ordog'
Jul 13,2020
1 people found
this helpful
Very reliable and professional. Very helpful and polite. She was even happy to help us with things outside her specific job description. Wish all agents had her skills and talent....
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Was this helpful? Yes
By: Michael Hollamby
Jul 13, 2020
View all comments (1)
Good day Alex. Many thanks for taking the time to send us in your review. It was great to hear that you had experienced such good service from your dealings with Helen and the team at Northwood. I'll ensure Helen gets to hear of your feedback. Kind regards Michael Hollamby - Operations Manager ...

“Very professional and friendly service. Helen......”

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Jul 07,2020
Minithumbup
Helen
By: 'Ksenia'
Jul 07,2020
1 people found
this helpful
Very professional and friendly service. Helen has been excellent in providing with information at an impressive speed. Her thorough and honest reports have made the moving in after just one online viewing very easy....
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Landlord Fees

Let only service
£600 (inc. VAT), On Completion (Fees are negotiable)

Our Let Only service remains immensely popular with Lincolnshire Landlords who prefer to manage their own properties, but wish to outsource responsibility for marketing, viewings and the administration associated with formalising the tenancy.

Within this service we provide expert guidance on the rental value you should expect to achieve in the current market, as well as offering any pertinent advice on relevant legislation.

If you are not members of a redress scheme or have the required information commissioners licences then Northwoods Guaranteed Rent or Fully Managed packages may be more appropriate to prevent a £5,000 fine resulting from failure to follow to increasing number of regulations being placed on the PRS. (Private Rental Sector)

Last updated on 23/07/2020, 2:09 PM by Adrian Taylor, Director

Tenant Management Service
8% (inc. VAT), On Completion (Fees are negotiable)

Our Rent Collection service is the ideal management service for Lincolnshire Landlords who are able to take care of ad hoc problems arising with their property for themselves, but would like us to look after finding tenants and the month by month collection and processing of rent.

Included in this service we offer market guidance on the rental value you can expect to achieve in the current market, as well as pertinent advice on any legislation to be taken into consideration.

If you are not members of a redress scheme or have the required information commissioners licences then Northwoods Guaranteed Rent or Fully Managed packages may be more appropriate to prevent a £5,000 fine resulting from failure to follow to increasing number of regulations being placed on the PRS. (Private Rental Sector)

Last updated on 23/07/2020, 2:09 PM by Adrian Taylor, Director

Full Management Service
14.4% (inc. VAT), Pay Upfront (Fees are negotiable)

Managing your Assets: Our Northwood Guarenteed Rent and Fully Managed packages cover all of Lincolnshire. We offer a full range of traditional rental services to suit the individual Landlords needs, but if you are looking for a low-risk option, then the Guaranteed Rent Service is the option for you. We pay you even when the property is vacant, to sum up, we buy your risk!

Last updated on 23/07/2020, 2:12 PM by Adrian Taylor, Director


Vendor Fees

Overall Fees
1.5% (inc. VAT), On Completion (Fees are negotiable)

We believe in a customised approach, every home is different and needs to be treated accordingly to get the right result for our customers. Whether you are looking to purchase or sell, we believe in getting to know all our customers, in doing this we can help you find your ideal property. For those looking for a comprehensive service, we offer an unparalleled value for money service.
Initial advice is always free and without obligation. We understand that selling and moving home is a stressful time so we offer the service level to make it as simple as possible from accompanied viewings if you feel uncomfortable conducting the viewing, negotiating the very best deal for you along with any other support required. For a valuation and advice, call us on Lincoln 01522 525555. We have several bespoke packages starting from as low as 0% Agents Fees when you choose our quick sale service, we take NO COMMISSION from you for the sale of your property

Last updated on 29/04/2020, 2:46 PM by Adrian Taylor, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaint handling procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within twelve months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 8:37 AM 30/04/2020 by Adrian

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Branch - Lincoln, LN2