5 Star Review
Jun 16,2020
By:
'April'
Jun 16,2020
Branch: Edinburgh, 20 Nicolson Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH7
Branch: Edinburgh, 20 Nicolson Street
Lettings (as a Tenant)
Postcode: EH7
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So when you're choosing a letting agent it's probably important, renter or landlord, to know how they handle emergencies. Let me tell you a tale of woe, made much less woeful thanks to Chloe from southside.
A water pipe burst. With force. The water pressure was impressive. Like a hot water version of that scene from titanic. Within minutes it was pouring down through the floorboards, having a good go at flooding the whole of downstairs. Via the light fittings.
Poor Chloe was evidently on call that day for emergencies and had a stressed, panicking and all together Not Happy tenant on the phone to her. She was amazing. She was calm, resourceful, thoughtful and had an emergency plumber round as quickly as humanly possible as well as having an electrician call me to help make sure the electrics were safe. I can't thank her enough for helping so much, sorting stuff our and for listening to me. Mid pandemic it would have been easy to feel absolutely alone in a crisis.
She was professional, friendly, calming and generally fantastic.
Thank you!!
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