David was excellent in his level of sales technique and service provision. Helen (from another Maitlands office) was very helpful when we had results of our survey requiring estimates to be obtained for remedial work, volunteering their services immediately, without me needing to ask! David was in fact out of the office but she was very confident and professional. David kept us informed until the exchange.
However, left two messages for Claire, when close to exchange and despite leaving two numbers for contact did not receive callbacks and it was at the crucial time when trying to negotiate on completion dates....NOT impressed! In the end, we contacted the vendor direct and he agreed with our date, but created a stressful situation, when unnecessary.
Did not like dealing with one person in beginning for the initial sale (David) and then having to deal with another person for the exchange (Claire) , when we expressed our disappointment, told "that is how we work!".