Personally, I had a truly appalling experience of using what was Mann & Co, now Carson & co in Knaphill. They were wildly optimistic about the true value of the property, setting my expectations way too high, then mis-led me as to the true state of the chain below my purchaser and then were regularly clueless about the progress of the conveyancing of the chain. In the end, the chain took 3 and a half months longer to complete than their staff had intimated. The only saving grace of their bad service was that on the third escalation of my complaint to the Managing Director and including the Property Ombudsman in the process, they finally agreed to a gesture of goodwill discount. If anybody else has any experience of poor service, I would recommend bringing it straight to the attention of the MD who was the only person who wanted to listen to the genuine complaint that I had.