100% sales valuation accuracy
100% sales fee satisfaction
Jan 25,2020
Jan 25,2020
5
people found
this helpful
this helpful
The whetstone branch were shockingly bad and insulting with regards to their lack of professionalism and inability to conceal their multiple lies.
They:
*Created a conflict of interest by taking our purported buyer on as client
*did not operated in our best interest and mislead us on key facts on our supposed sale,
*lied about contact with and meeting arrangements with our purported buyer and
*Undertook a disorganised remarketing strategy in conflict with what was agreed.
Our purported buyer had bad credit. They failed both their credit and to get a mortgage.
Rather than advise us of this, BM chose to take the buyer on as clients - their mortgage adviser (also used by us) offering to help turn their bad credit around, and in so doing the buyers needs were placed ahead of ours so as to creating a conflict of interest that did not fall in our favour.
Their attempts ultimately failed. However, this whole process was going on for over two months and only disclosed in any form when I contacted BM to enquire as to the progress of our sale to be notified in any way shape or form.
Initially advice saw us being informed (wrongly) that there ‘had’ been an issue, but that this was now resolved- happy days!!!
On this and a subsequent 1 liner response to our enquiries, these communications were signed off with a galling smiley face- adding insult to injury.
After subsequent enquires, and various advisories as to set dates when the buyer would be going into the office to progress matter- all of which never transpired and new dates provided.
We decided to book-in our own appointment, to sit them down and confront them with the facts. We had them admit that
*the likelihood of the buyer getting a mortgage was already limited to 1 or 2 lenders,
*the credit checks and associated mortgage applications had not progressed (due to the buyer not coming back to the office)
* All reports of the buyer being in contact and making various arrangements to visit the office to progress and discuss matters on a stated date ( which was an excuse used multiple times) never took place- the buyer never agreed that they would come in on a stated date or time.
They appeared shocked that we said put it back on the market now, and when they did they marketed it at the wrong price.
They never apologised, only stating that the manager had left and there was a different strategy now in place, but the people who lied and participated in this were still there and co tinted after the managers departure.
Maybe they were not sorry, the cause that’s just how they roll.
They:
*Created a conflict of interest by taking our purported buyer on as client
*did not operated in our best interest and mislead us on key facts on our supposed sale,
*lied about contact with and meeting arrangements with our purported buyer and
*Undertook a disorganised remarketing strategy in conflict with what was agreed.
Our purported buyer had bad credit. They failed both their credit and to get a mortgage.
Rather than advise us of this, BM chose to take the buyer on as clients - their mortgage adviser (also used by us) offering to help turn their bad credit around, and in so doing the buyers needs were placed ahead of ours so as to creating a conflict of interest that did not fall in our favour.
Their attempts ultimately failed. However, this whole process was going on for over two months and only disclosed in any form when I contacted BM to enquire as to the progress of our sale to be notified in any way shape or form.
Initially advice saw us being informed (wrongly) that there ‘had’ been an issue, but that this was now resolved- happy days!!!
On this and a subsequent 1 liner response to our enquiries, these communications were signed off with a galling smiley face- adding insult to injury.
After subsequent enquires, and various advisories as to set dates when the buyer would be going into the office to progress matter- all of which never transpired and new dates provided.
We decided to book-in our own appointment, to sit them down and confront them with the facts. We had them admit that
*the likelihood of the buyer getting a mortgage was already limited to 1 or 2 lenders,
*the credit checks and associated mortgage applications had not progressed (due to the buyer not coming back to the office)
* All reports of the buyer being in contact and making various arrangements to visit the office to progress and discuss matters on a stated date ( which was an excuse used multiple times) never took place- the buyer never agreed that they would come in on a stated date or time.
They appeared shocked that we said put it back on the market now, and when they did they marketed it at the wrong price.
They never apologised, only stating that the manager had left and there was a different strategy now in place, but the people who lied and participated in this were still there and co tinted after the managers departure.
Maybe they were not sorry, the cause that’s just how they roll.
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Latest Reviews
14th Apr 2023
reviewed by 'Cathy Matos'
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reviewed by 'Lizzie283'
20th Feb 2014
reviewed by 'D'
19th Jun 2010
reviewed by 'holly'
Opening Hours
Address
Barnard Marcus
1285 High Road
Whetstone,London
Greater London
N20 9HS
0208 4466888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 14,2023
Apr 14,2023
1
people found
this helpful
this helpful
I do not have enough words to describe how bad this branch of Barnard Marcus were, For six months they failed to return telephone calls or emails.
They showed a complete lack of customer client skills. The were arrogant, rude and disrespectful .All negotiations with ...
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Jan 25,2020
Jan 25,2020
5
people found
this helpful
this helpful
The whetstone branch were shockingly bad and insulting with regards to their lack of professionalism and inability to conceal their multiple lies.
They:
*Created a conflict of interest by taking our purported buyer on as client
*did not operated in our best interest and mislead ...
read full review
read full review
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Sep 17,2017
Sep 17,2017
0
people found
this helpful
this helpful
Dara was my mortgage broker when I bought a flat after renting. He was absolutely brilliant, very thorough, proactive and helpful at every stage of the process. I honestly don't think I would be in my lovely new flat now if it wasn't for Dara ...
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Comment on agent fees
Worth every penny and you get advice for life, not just for one transaction
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Feb 20,2014
Feb 20,2014
4
people found
this helpful
this helpful
The service is absolutely awful. They could not care less and have no word at all.
I put in an offer on a house on a Monday was promised a call Tuesday, heard nothing. I called Wednesday was promised another call and am still waiting. ...
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Jun 19,2010
Jun 19,2010
8
people found
this helpful
this helpful
Disgusting. They viewed my home. Gave a great valuation on it. Much to my surprise, they took to telling me and buyers, that my home is ex corporation. My solicitors, and management asured me, this was certainly not the case. Still they persisted. This was ...
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