Mr Homes Sales & Lettings
Cardiff, CF5
4/5, 64 reviews
73% recommended
94% sales valuation accuracy
94% sales fee satisfaction
86% lettings valuation accuracy
83% lettings fee satisfaction

“Disgusting. Absolutely disgusting. Spoke to t......”

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Nov 22,2019
Minithumbdown
By: 'Haniah sheikh'
Nov 22,2019
5 people found
this helpful
Disgusting. Absolutely disgusting. Spoke to them on the phone told them my circumstances and everything they needed to know and they happily gave me an appointment to view the property. I have an infant child and a disabled sister waiting for me in school to be picked up. Went all the way to the house in pouring down rain with my infant child we were soaking. Lady comes out of her car no Hi no hello just “what’s your name?” “Do you work?” I answered no as already discussed with the agency. She goes “sorry we do not accept”. She didn’t even show me the property at all. It was the worst treatment I ve ever gotten from a professional! I had tears in my eyes. was incredibly disappointed! INCREDIBLY! She does not deserve to be an agent ! As she is not kind or welcoming at all!!!!!! Disgusting!Disgusting. Absolutely disgusting. Spoke to them on the phone told them my circumstances and everything they needed to know and they happily gave me an appointment to view the property. I have an infant child and a disabled sister waiting for me in school to be picked up. Went all the way to the house in pouring down rain with my infant child we were soaking. Lady comes out of her car no Hi no hello just “what’s your name?” “Do you work?” I answered no as already discussed with the agency. She goes “sorry we do not accept”. She didn’t even show me the property at all. It was the worst treatment I ve ever gotten from a professional! I had tears in my eyes. was incredibly disappointed! INCREDIBLY! She does not deserve to be an agent ! As she is not kind or welcoming at all!!!!!! Disgusting! (POTENTIAL TENANT)
Was this helpful? Yes
By: Moh
Dec 14, 2019
The worst estate agent with dealing with people.
By: Mr Homes
Nov 25, 2019
Please accept my apologies for any inconvenience you may have suffered. On the landlords instructions we are unable to show this property to anyone who is not in possession of a homeowner working guarantor. While i do sympathise with your situation, allowing access to the property would not have made the situation anymore palatable as the landlord will not entertain any other type of guarantor. I do apologise if you feel this was not explained properly to you when the viewing was booked, I will make every effort to ensure this does not happen again. In the meantime we all wish you well in your search for a new property.

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Opening Hours
Address

Mr Homes Sales & Lettings
253 Cowbridge Road West
Cardiff
South Glamorgan
CF5 5TD
02920204555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 94% £82,500 £320,000
Lettings 86% 83% £525 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 3 9 3 29 0 3 3 1 8
Areas covered
  • CF5
  • Cardiff
  • CF10
  • Grangetown
  • CF11
  • Ely
  • CF14
  • CF23
  • CF24
  • CF3
  • CF62
  • CF63
  • CF64
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA DPS
Latest Properties

No Properties

“Waste of everyone's time...”

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Jun 17,2020
Minithumbdown
By: 'Richard Brooks'
Jun 17,2020
1 people found
this helpful
Very unprofessional We were contacted and the agents made a same day appointment for us to view a property. Upon arrival I asked how we go about viewing etc (and was told to put face coverings on) responded by saying we had not brought any ...
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“Afraid to say I did not have a good experienc......”

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Jun 10,2020
Minithumbdown
By: 'John Smith'
Jun 10,2020
0 people found
this helpful
Afraid to say I did not have a good experience. We are first time buyers who were trying to arrange a viewing. It only took a phone call for me to be totally put off using this agent for any of their services. I got ...
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“First impression very poor. I have new proper......”

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Mar 18,2020
Minithumbdown
By: 'Viktoria'
Mar 18,2020
0 people found
this helpful
First impression very poor. I have new property advertised on their website. I rang their office to ask couple of questions and perhaps to organise viewing. First question where about my personal details which I am happy to provide - professional couple etc, full time ...
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“First time buyer experience with Mr Homes...”

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Mar 12,2020
Minithumbdown
By: 'Miss D'
Mar 12,2020
11 people found
this helpful
First time buyers. Wanted to view a property and they wanted us to go to their headquarters to become ‘VIP’ members just to get a viewing and said we’d be put on a reserve list otherwise. Being a VIP basically means they make you ...
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By: James Davies
Mar 14, 2020
View all comments (1)
This makes total sense, and super helpful. I went to view a property with Mr.Homes and the agent was a super pushy saleswoman and said even if I wanted to make an offer it more than likely won’t be accepted due to not being a VIP, she also added not to call to make an offer but to txt otherwise it would ‘just create more work for her’ which I think is totally unacceptable and unprofessional and has really put me off viewing another property with Mr. Homes let alone dare tempt to purchase. ...

“Disgusting. Absolutely disgusting. Spoke to t......”

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Nov 22,2019
Minithumbdown
By: 'Haniah sheikh'
Nov 22,2019
5 people found
this helpful
Disgusting. Absolutely disgusting. Spoke to them on the phone told them my circumstances and everything they needed to know and they happily gave me an appointment to view the property. I have an infant child and a disabled sister waiting for me in school to ...
read full review
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By: Moh
Dec 14, 2019
View all comments (2)
The worst estate agent with dealing with people. ...

“Unprofessional, do not answer emails, evade p......”

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Nov 04,2019
Minithumbdown
By: 'Anna'
Nov 04,2019
5 people found
this helpful
Unprofessional, do not answer emails, evade phone calls with perpetual claims that they will be “out of the office all day” due to a variety of reasons; but then never return your calls or emails when they say. This company takes their percentage but as ...
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“I have received an absolutely appalling servi......”

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Nov 01,2019
Minithumbdown
By: 'Peter Holbert'
Nov 01,2019
2 people found
this helpful
I have received an absolutely appalling service. Did not check whether tenants made payments which fell months into arrears, only realised when I checked bank accounts from overseas Did not respond to emails when asking for basic information Hang up the telephone when I was ...
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“Constantly send unsolicited emails and texts after I called once ......”

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Feb 21,2019
Minithumbdown
By: 'ddac84'
Feb 21,2019
4 people found
this helpful
Constantly send unsolicited emails and texts after I called once to enquire about a property. Do NOT contact these idiots unless you like spam! No unsubscribe links in the emails or texts!...
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“Considerate and supportive...”

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Jan 14,2019
Minithumbup
By: 'Mel Thomas'
Jan 14,2019
0 people found
this helpful
Delighted with the care and support we received when selling my dad's home after he passed away. Anthony was our first contact (he remembered selling the house to my dad) and his kind, non-pushy manner made us feel comfortable from the beginning. The other staff ...
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Comment on agent fees
Fair
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“Quick sale...”

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Jan 03,2019
Minithumbup
By: 'Luke halbert'
Jan 03,2019
0 people found
this helpful
After listing the house within 1 day we had an offer . Leanne was great in progressing the sale and always came back quickly with any questions / problems. Overall a great experience ....
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Comment on agent fees
Good
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“Well done Mr Homes...”

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Dec 11,2018
Minithumbup
By: 'Nigel'
Dec 11,2018
0 people found
this helpful
From start to finish very impressed with the level of service. The valuation by Anthony Parish was spot on for the area . Gina Rees and office staff kept me up to date with progress at each stage , from text message for viewings , feedback from viewings ...
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Comment on agent fees
Agents fees very reasonable
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“House move...”

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Dec 05,2018
Minithumbup
By: 'Rachel'
Dec 05,2018
0 people found
this helpful
I would strongly recommend Mr Homes Estate Agents to anyone thinking of selling their home. I found Nick to be extremely professional and very knowledgeable about the local market and he spend time marketing our house as per our instructions. Leanne was a great help ...
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Comment on agent fees
I found the agent's fees to be very competitive
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“Malefant Street...”

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Dec 03,2018
Minithumbup
By: 'Clugston'
Dec 03,2018
0 people found
this helpful
From our first contact with Nick Masters until completion, everything ran remarkably smoothly. Gina and Aimee constantly kept us in the picture, and were particularly helpful in organising a couple of contractors we needed. We received a text prior to every viewing - and I ...
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Comment on agent fees
Very fair
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“Tenant...”

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Nov 15,2018
Minithumbup
By: 'Craig'
Nov 15,2018
0 people found
this helpful
Michelle was outstanding helping me find the perfect property. Nothing was too much trouble . Would highly recommend her to anyone else. She was very professional handling the whole process. :)...
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Comment on agent fees
Good
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“Perfect!...”

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Nov 11,2018
Minithumbup
By: 'bear101'
Nov 11,2018
0 people found
this helpful
Reasonably priced, good communication, flexible, hard working. Good turn around time and received asking price. I would recommend this estate agent. Thanks Nick!...
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Comment on agent fees
Good
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“Great experience....”

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Nov 10,2018
Minithumbup
By: 'Shelley N'
Nov 10,2018
0 people found
this helpful
I am so happy with my experience as a first time renter. Michelle is warm, professional and friendly. She has made this experience as relaxed as possible. Very grateful to have met her and can finally have a home for me and my baby daughter. ...
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Comment on agent fees
Great
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“Buying our home...”

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Oct 27,2018
Minithumbup
By: 'Jo and simon'
Oct 27,2018
0 people found
this helpful
Have to say a huge thanks to Leanne and Gina and the rest of the team at cowbridge road office. We had a very challenging chain for a long period and without your help and guidance we probably wouldn't have made it! Can't recommend you ...
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Comment on agent fees
No problem with fee amount
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“Professional...”

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Oct 13,2018
Minithumbup
By: 'Debbie Hobbs'
Oct 13,2018
0 people found
this helpful
Leanne was very professional throughout the sale of my house. I was informed of every step that had been taken.and gained information when i asked for it. I highly recommend Mr Homes to sell your property as they are friendly but very professional at ...
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Comment on agent fees
Excellent
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“Exceptional customer service...”

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Oct 11,2018
Minithumbup
By: 'Lisa Jones'
Oct 11,2018
0 people found
this helpful
Michelle has looked after our letting property for almost 5 years. She is dedicated, professional and acts promptly on requests from us or our tenants. She has just overseen the departure of our tenants and the arrival of new tenants seemlessly. Highly recommended for a professional ...
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“Excellent service...”

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Oct 09,2018
Minithumbup
By: 'Lauren'
Oct 09,2018
0 people found
this helpful
Michelle couldn't have been more helpful when me and my boyfriend were looking to rent a house, nothing was too much for her and her friendly and bubbly personality made me feel very comfortable, we love the house Michelle helped us to rent, fab service...
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Comment on agent fees
Better than most
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“Superb!...”

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Oct 05,2018
Minithumbup
By: 'Ross'
Oct 05,2018
0 people found
this helpful
First class service - went above and beyond to help with the sale of my property. Best estate agency service I've come across after using quite a few agencies int he past....
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Comment on agent fees
Good
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“Best Estate Agent in Grangetown!...”

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Sep 25,2018
Minithumbdown
By: 'Maruti'
Sep 25,2018
0 people found
this helpful
Mr Homes have been a fantastic agent and very supportive to me and family throughout the entire process of purchase. I would highly recommend Mr Homes as a leading agent in CF11. Mr Nick was a great help to me from the beginning to the ...
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“Can't fault the service!...”

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Sep 14,2018
Minithumbup
By: 'Steve Lloyd'
Sep 14,2018
0 people found
this helpful
The property I bought was managed by Mr Homes and found them to be very helpful, informative and proactive. Once the sell had completed I went with them to market and manage the letting which Michelle took on board! Wow within a week she had ...
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Comment on agent fees
Fees are average
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“Superb service...”

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Sep 12,2018
Minithumbup
By: 'Jackson'
Sep 12,2018
0 people found
this helpful
After years of trying to sell my property with numerous other agents, I turned to Mr Homes' Nick Masters. Within hours of contacting Nick, the property was valued, photographed and marketed (at a higher price than the property previously hadn't sold for). Within 5 days the ...
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“Fantastic personable knew everything about the property I was selling outstanding service Thankyou for making the whole experience effortless!...”

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Sep 07,2018
Minithumbup
By: 'Maria Laverick'
Sep 07,2018
0 people found
this helpful
All the staff were excellent they took me through the sale step by step keep doing what your doing I have highly recommended you to family friends and work colleagues...
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Comment on agent fees
The fees were fair and reasonable cheaper than others in the market
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“Excellent Service...”

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Sep 05,2018
Minithumbup
By: 'Gavin'
Sep 05,2018
0 people found
this helpful
The team at Mr Homes were very helpful and helped me through the process of selling my home. They answered any questions I had and nothing was too much trouble....
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Comment on agent fees
Reasonable fixed price
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“Hardworking...”

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Aug 29,2018
Minithumbup
By: 'Suzanne'
Aug 29,2018
0 people found
this helpful
Mr Homes were hardworking, professional and tireless. Excellent local knowledge and they sold my house super fast for over the asking price....
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Comment on agent fees
Fees were fixed and fair
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“Brilliant...”

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Aug 25,2018
Minithumbup
By: 'Louise Dowkes'
Aug 25,2018
0 people found
this helpful
The people's estste agent Mr homes should be called. Leanne was fantastic very down to earth, professional and lovely to chat too. Nothing was a problem for Leanne and she made a very stressful situation calm. We would use Mr homes again. Thank you...
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Comment on agent fees
Cheaper than some estate agents
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“Customer Service...”

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Aug 24,2018
Minithumbup
By: 'Julia Emery'
Aug 24,2018
0 people found
this helpful
From start to finish my experience with instructing Mr Homes to sell my property was excellent. All staff displayed professionalism. Only wish the process of buying/selling property was quicker. Would definitely recommend Mr Homes to friends/family. Thank you Julia...
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Comment on agent fees
Was able to negotiate a reasonable fee with Agent.
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“Excellent Service...”

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Aug 23,2018
Minithumbup
By: 'HN'
Aug 23,2018
0 people found
this helpful
The service i received from Mr Homes was excellent from start to finish. From feedback on viewings with Amiee Beer to Gina Rees expertise in negotiating offers. Last but not least Leanne Mooney's continual updates on the progression of the sale to completion. This wasnt ...
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Comment on agent fees
good
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Call us on 02920 204555, email us at info@mr-homes.co.uk, write to us or call in branch and express your complaint to us in person. We will then acknowledge your complaint within 2 working days and issue a response within 7 working days. Thanks
Last updated at 9:30 AM 16/10/2018 by Nick Masters

Awards won by Mr Homes Sales & Lettings, Cardiff CF5 5TD


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