Mr Homes Sales & Lettings
4.1/5, 77 reviews
77% recommended
95% sales valuation accuracy
95% sales fee satisfaction
75% lettings valuation accuracy
84% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £82,500 £320,000
Lettings 75% 84% £525 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 3 11 3 38 0 3 3 2 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA
Latest Properties

No Properties

“Waste of everyone's time...”

Share on :
Jun 17,2020
Minithumbdown
By: 'Richard'
Jun 17,2020
1 people found
this helpful
Very unprofessional We were contacted and the agents made a same day appointment for us to view a property. Upon arrival I asked how we go about viewing etc (and was told to put face coverings on) responded by saying we had not brought any ...
read full review
Was this helpful? Yes

“Afraid to say I did not have a good experienc......”

Share on :
Jun 10,2020
Minithumbdown
By: 'John'
Jun 10,2020
0 people found
this helpful
Afraid to say I did not have a good experience. We are first time buyers who were trying to arrange a viewing. It only took a phone call for me to be totally put off using this agent for any of their services. I got ...
read full review
Was this helpful? Yes

“First impression very poor. I have new proper......”

Share on :
Mar 18,2020
Minithumbdown
By: 'Viktoria'
Mar 18,2020
0 people found
this helpful
First impression very poor. I have new property advertised on their website. I rang their office to ask couple of questions and perhaps to organise viewing. First question where about my personal details which I am happy to provide - professional couple etc, full time ...
read full review
Was this helpful? Yes

“First time buyer experience with Mr Homes...”

Share on :
Mar 12,2020
Minithumbdown
By: 'Miss'
Mar 12,2020
12 people found
this helpful
First time buyers. Wanted to view a property and they wanted us to go to their headquarters to become ‘VIP’ members just to get a viewing and said we’d be put on a reserve list otherwise. Being a VIP basically means they make you ...
read full review
Was this helpful? Yes
By: James Davies
Mar 14, 2020
View all comments (1)
This makes total sense, and super helpful. I went to view a property with Mr.Homes and the agent was a super pushy saleswoman and said even if I wanted to make an offer it more than likely won’t be accepted due to not being a VIP, she also added not to call to make an offer but to txt otherwise it would ‘just create more work for her’ which I think is totally unacceptable and unprofessional and has really put me off viewing another property with Mr. Homes let alone dare tempt to purchase. ...

“Disgusting. Absolutely disgusting. Spoke to t......”

Share on :
Nov 22,2019
Minithumbdown
By: 'Haniah'
Nov 22,2019
5 people found
this helpful
Disgusting. Absolutely disgusting. Spoke to them on the phone told them my circumstances and everything they needed to know and they happily gave me an appointment to view the property. I have an infant child and a disabled sister waiting for me in school to ...
read full review
Was this helpful? Yes
By: Moh
Dec 14, 2019
View all comments (2)
The worst estate agent with dealing with people. ...

“Unprofessional, do not answer emails, evade p......”

Share on :
Nov 04,2019
Minithumbdown
By: 'Anna'
Nov 04,2019
5 people found
this helpful
Unprofessional, do not answer emails, evade phone calls with perpetual claims that they will be “out of the office all day” due to a variety of reasons; but then never return your calls or emails when they say. This company takes their percentage but as ...
read full review
Was this helpful? Yes

“I have received an absolutely appalling servi......”

Share on :
Nov 01,2019
Minithumbdown
By: 'Peter'
Nov 01,2019
2 people found
this helpful
I have received an absolutely appalling service. Did not check whether tenants made payments which fell months into arrears, only realised when I checked bank accounts from overseas Did not respond to emails when asking for basic information Hang up the telephone when I was ...
read full review
Was this helpful? Yes

“Constantly send unsolicited emails and texts after I called once ......”

Share on :
Feb 21,2019
Minithumbdown
By: 'ddac84'
Feb 21,2019
4 people found
this helpful
Constantly send unsolicited emails and texts after I called once to enquire about a property. Do NOT contact these idiots unless you like spam! No unsubscribe links in the emails or texts!...
read full review
Was this helpful? Yes

“Appalling Customer Service and Communication...”

Share on :
Feb 05,2019
Minithumbdown
By: 'Kirsty'
Feb 05,2019
2 people found
this helpful
I recently viewed a property advertised to Let with Mr Homes. After the viewing I expressed keen interested in the property and was willing to pay the agency fees to secure it. Michelle explained that she had 4 more viewings at the property after me and ...
read full review
Was this helpful? Yes

“Excellent...”

Share on :
Jan 25,2019
Minithumbup
By: 'Sue'
Jan 25,2019
0 people found
this helpful
Staff were extremely helpful and professional. Gas safety and required documentation were carried out without the need for me to find own contractor. Feedback was obtained from all potential buyers. Staff were willing to check property when I was not able to....
read full review
Comment on agent fees
Fees were competitive.
Was this helpful? Yes

“Considerate and supportive...”

Share on :
Jan 14,2019
Minithumbup
By: 'Mel'
Jan 14,2019
0 people found
this helpful
Delighted with the care and support we received when selling my dad's home after he passed away. Anthony was our first contact (he remembered selling the house to my dad) and his kind, non-pushy manner made us feel comfortable from the beginning. The other staff ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Quick sale...”

Share on :
Jan 03,2019
Minithumbup
By: 'Luke'
Jan 03,2019
0 people found
this helpful
After listing the house within 1 day we had an offer . Leanne was great in progressing the sale and always came back quickly with any questions / problems. Overall a great experience ....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Well done Mr Homes...”

Share on :
Dec 11,2018
Minithumbup
By: 'Nigel'
Dec 11,2018
0 people found
this helpful
From start to finish very impressed with the level of service. The valuation by Anthony Parish was spot on for the area . Gina Rees and office staff kept me up to date with progress at each stage , from text message for viewings , feedback from viewings ...
read full review
Comment on agent fees
Agents fees very reasonable
Was this helpful? Yes

“House Sale...”

Share on :
Dec 10,2018
Minithumbup
By: 'Chris'
Dec 10,2018
0 people found
this helpful
The potential sale of our property was handled very quickly and smoothly and completed in a timely way. We were kept up to date with progress as required all along and all contact was both friendly and efficient....
read full review
Comment on agent fees
Fees were reasonable for our sale
Was this helpful? Yes

“House move...”

Share on :
Dec 05,2018
Minithumbup
By: 'Rachel'
Dec 05,2018
0 people found
this helpful
I would strongly recommend Mr Homes Estate Agents to anyone thinking of selling their home. I found Nick to be extremely professional and very knowledgeable about the local market and he spend time marketing our house as per our instructions. Leanne was a great help ...
read full review
Comment on agent fees
I found the agent's fees to be very competitive
Was this helpful? Yes

“Malefant Street...”

Share on :
Dec 03,2018
Minithumbup
By: 'Clugston'
Dec 03,2018
0 people found
this helpful
From our first contact with Nick Masters until completion, everything ran remarkably smoothly. Gina and Aimee constantly kept us in the picture, and were particularly helpful in organising a couple of contractors we needed. We received a text prior to every viewing - and I ...
read full review
Comment on agent fees
Very fair
Was this helpful? Yes

“Tenant...”

Share on :
Nov 15,2018
Minithumbup
By: 'Craig'
Nov 15,2018
0 people found
this helpful
Michelle was outstanding helping me find the perfect property. Nothing was too much trouble . Would highly recommend her to anyone else. She was very professional handling the whole process. :)...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Jay...”

Share on :
Nov 14,2018
Minithumbup
By: 'Jay'
Nov 14,2018
0 people found
this helpful
Cannot believe how much Michelle from Mr homes went above and beyond to get me and my partner moved into this house she has done everything for me I have not had to stress about a single thing right down to the last thing she ...
read full review
Was this helpful? Yes

“Perfect!...”

Share on :
Nov 11,2018
Minithumbup
By: 'bear101'
Nov 11,2018
0 people found
this helpful
Reasonably priced, good communication, flexible, hard working. Good turn around time and received asking price. I would recommend this estate agent. Thanks Nick!...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Great experience....”

Share on :
Nov 10,2018
Minithumbup
By: 'Shelley'
Nov 10,2018
0 people found
this helpful
I am so happy with my experience as a first time renter. Michelle is warm, professional and friendly. She has made this experience as relaxed as possible. Very grateful to have met her and can finally have a home for me and my baby daughter. ...
read full review
Comment on agent fees
Great
Was this helpful? Yes

“Buying our home...”

Share on :
Oct 27,2018
Minithumbup
By: 'Jo'
Oct 27,2018
0 people found
this helpful
Have to say a huge thanks to Leanne and Gina and the rest of the team at cowbridge road office. We had a very challenging chain for a long period and without your help and guidance we probably wouldn't have made it! Can't recommend you ...
read full review
Comment on agent fees
No problem with fee amount
Was this helpful? Yes

“Professional...”

Share on :
Oct 13,2018
Minithumbup
By: 'Debbie'
Oct 13,2018
0 people found
this helpful
Leanne was very professional throughout the sale of my house. I was informed of every step that had been taken.and gained information when i asked for it. I highly recommend Mr Homes to sell your property as they are friendly but very professional at ...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“Exceptional customer service...”

Share on :
Oct 11,2018
Minithumbup
By: 'Lisa'
Oct 11,2018
0 people found
this helpful
Michelle has looked after our letting property for almost 5 years. She is dedicated, professional and acts promptly on requests from us or our tenants. She has just overseen the departure of our tenants and the arrival of new tenants seemlessly. Highly recommended for a professional ...
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
Oct 09,2018
Minithumbup
By: 'Lauren'
Oct 09,2018
0 people found
this helpful
Michelle couldn't have been more helpful when me and my boyfriend were looking to rent a house, nothing was too much for her and her friendly and bubbly personality made me feel very comfortable, we love the house Michelle helped us to rent, fab service...
read full review
Comment on agent fees
Better than most
Was this helpful? Yes

“Superb!...”

Share on :
Oct 05,2018
Minithumbup
By: 'Ross'
Oct 05,2018
0 people found
this helpful
First class service - went above and beyond to help with the sale of my property. Best estate agency service I've come across after using quite a few agencies int he past....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Property sale...”

Share on :
Sep 25,2018
Minithumbup
By: 'O’Toole'
Sep 25,2018
0 people found
this helpful
The whole process with Mr Homes has been first class, from the initial meeting with Anthony and then dealing with the staff, mainly Gina and Leanne, leading onto the sale of the property. Thank you....
read full review
Comment on agent fees
Competitive fees, which were negotiable.
Was this helpful? Yes

“Best Estate Agent in Grangetown!...”

Share on :
Sep 25,2018
Minithumbdown
By: 'Maruti'
Sep 25,2018
0 people found
this helpful
Mr Homes have been a fantastic agent and very supportive to me and family throughout the entire process of purchase. I would highly recommend Mr Homes as a leading agent in CF11. Mr Nick was a great help to me from the beginning to the ...
read full review
Was this helpful? Yes

“So happy with my experience. Thank you so much!...”

Share on :
Sep 15,2018
Minithumbup
By: 'Jordan'
Sep 15,2018
0 people found
this helpful
Michelle was absolutely amazing! So happy with the service and will definitely recommend to any friends or family looking for a reliable estate agents in cardiff...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Can't fault the service!...”

Share on :
Sep 14,2018
Minithumbup
By: 'Steve'
Sep 14,2018
0 people found
this helpful
The property I bought was managed by Mr Homes and found them to be very helpful, informative and proactive. Once the sell had completed I went with them to market and manage the letting which Michelle took on board! Wow within a week she had ...
read full review
Comment on agent fees
Fees are average
Was this helpful? Yes

“Superb service...”

Share on :
Sep 12,2018
Minithumbup
By: 'Jackson'
Sep 12,2018
0 people found
this helpful
After years of trying to sell my property with numerous other agents, I turned to Mr Homes' Nick Masters. Within hours of contacting Nick, the property was valued, photographed and marketed (at a higher price than the property previously hadn't sold for). Within 5 days the ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:17 PM 02/07/2018 by Nick Masters

Awards won by Mr Homes Sales & Lettings

Individual Branch Awards

Cardiff, CF5


As Seen On

Find the Best Agent to
Sell or Rent Your Home