Purplebricks
Shirley, Solihull, B90
1.3/5, 254 reviews
9% recommended
42% sales valuation accuracy
25% sales fee satisfaction
41% lettings valuation accuracy
21% lettings fee satisfaction

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“Unfortunately cannot provide 0 stars...”

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Nov 18,2019
Minithumbdown
By: 'Lamia R'
Nov 18,2019
1 people found
this helpful
Unfortunately cannot provide 0 stars.
We had the worst rental experience with the letting agent (Tyrone) who would think only about his TrustPilot review and the whole issues we had.
They respond once a week even though now it has been at least two weeks that they don't respond. They wouldn't provide the landlord details and won't fix anything that is supposed to be a duty of the property management.
I highly don't recommend this agency as they are completely unprofessional, they hire people that doesn't know how to read an email or would ignore your emails and let you repeat yourself on the phone when you call them.
A big bunch of clowns to be avoided and specially because they are based in Birmingham and since they are not local, they have no idea what is going on and they don't care.
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Latest Reviews
View all Reviews 254
2nd Dec 2019
reviewed by 'Taylot'
“Do not use, had to chase them repeatedly for everything, impossible to cancel them as an agent and our tenants ......”
2nd Dec 2019
reviewed by 'asha'
“I was with purple Bricks for more than 3 yrs. Each year they promised good service but failed it.They lost ......”
25th Nov 2019
reviewed by 'Donna M'
“We were renting with Purple Bricks and we are still having problems after moving out. They marketed the property without ......”
20th Nov 2019
reviewed by 'Donna moss'
“Do not use Ive had that many agents in 12 months no consistency. Billed wrongly. Property should have been checked after ......”
18th Nov 2019
reviewed by 'Lamia R'
“Unfortunately cannot provide 0 stars.We had the worst rental experience with the letting agent (Tyrone) who would think only about ......”
12th Nov 2019
reviewed by 'John Castle'
“All their promises are b/s, as soon as we pressed "proceed" we never heard from our "local property expert" ......”
Opening Hours
  • Open: 24/7
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 41% 21% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 30 0 24 19 119 1 29 0 30
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Do not use, had to chase them repeatedly for ......”

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Dec 02,2019
Minithumbdown
By: 'Taylot'
Dec 02,2019
0 people found
this helpful
Do not use, had to chase them repeatedly for everything, impossible to cancel them as an agent and our tenants energy supplier was moved at Purplebricks request and looking at forums that seems to be a regular occurrence. May be cheaper by price but will ...
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“I was with purple Bricks for more than 3 yrs.......”

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Dec 02,2019
Minithumbdown
By: 'asha'
Dec 02,2019
1 people found
this helpful
I was with purple Bricks for more than 3 yrs. Each year they promised good service but failed it.They lost my flat keys as change of agents. There were so many issues from the start. Finally I decided to leave purple bricks for good I ...
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“We were renting with Purple Bricks and we are......”

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Nov 25,2019
Minithumbdown
By: 'Donna M'
Nov 25,2019
1 people found
this helpful
We were renting with Purple Bricks and we are still having problems after moving out. They marketed the property without our knowledge so we had randomers turning up for appointments. I felt scared in my own home not knowing if we would get a knock ...
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“Purple bricks the worse...”

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Nov 20,2019
Minithumbdown
By: 'Donna moss'
Nov 20,2019
0 people found
this helpful
Do not use Ive had that many agents in 12 months no consistency. Billed wrongly. Property should have been checked after tenacy vacated nothing. It should have been re let nothing. Quite happy to take your money not happy to give you a service...
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“Unfortunately cannot provide 0 stars...”

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Nov 18,2019
Minithumbdown
By: 'Lamia R'
Nov 18,2019
1 people found
this helpful
Unfortunately cannot provide 0 stars. We had the worst rental experience with the letting agent (Tyrone) who would think only about his TrustPilot review and the whole issues we had. They respond once a week even though now it has been at least two weeks that ...
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“Worse than useless...”

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Nov 12,2019
Minithumbdown
By: 'John Castle'
Nov 12,2019
3 people found
this helpful
All their promises are b/s, as soon as we pressed "proceed" we never heard from our "local property expert" again. If you are mad enough to use PB do not defer payment, all their conveyancers are useless with many spurious 5* reviews posted. Pay a ...
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“Absolutely useless. Ran into a few problems w......”

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Nov 07,2019
Minithumbdown
By: 'Alan Dunn'
Nov 07,2019
2 people found
this helpful
Absolutely useless. Ran into a few problems with my house sale and Corlyn Edgar my local agent (Belfast) never once lifted the phone to offer advice or support. Once they sign you up they move on and forget about you. Please people go to a ...
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“Appalling-Don't care...”

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Nov 01,2019
Minithumbdown
By: 'Michaela Percival'
Nov 01,2019
5 people found
this helpful
Never use. We had to involve the ombudsman. Our complaint was upheld, and they still billed us for there appalling service. There are so many failings. They lost our keys, leaving our property vulnerable, and didn't stay with people during viewings. They take no responsibility ...
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“Please don't use Purple Bricks....”

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Oct 25,2019
Minithumbdown
By: 'Charlotte Simpson'
Oct 25,2019
3 people found
this helpful
Please don't use Purple Bricks. If I could give 0 stars I would. I've just paid them over £1000 for 1 viewing and house still not sold after 9m and now a dead dog on Rightmove... plus some frankly poor customer service from my purple bricks “property expert”. 2 ...
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“I would not re commend...”

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Oct 23,2019
Minithumbdown
By: 'Helen'
Oct 23,2019
2 people found
this helpful
I decided to put my house on the market. It was valued and we were promised a 5*service. 1 house viewing and no communication from our agent for 5 months, we just sat waiting. I complained and decided they were not providing me the service I was ...
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“Absolute joke! Over last 6 weeks I have used......”

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Oct 14,2019
Minithumbdown
By: 'Vincent'
Oct 14,2019
3 people found
this helpful
Absolute joke! Over last 6 weeks I have used their website to book call and nothing. Chat online twice and promised to be contacted again nothing, and 2 more separate phone call's apologising to me, promising contact for appointments and again nothing. So 1 star is too much ...
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“Appalling level of property management suppor......”

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Oct 14,2019
Minithumbdown
By: 'Stephen Cosby'
Oct 14,2019
2 people found
this helpful
Appalling level of property management support. Tennant was locked out of the property and PB were unable to locate the keys they held. Locks had to be changed for which they are now charging me. Monthly fee reduction agreed by telephone was then altered by ...
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“Would not recommend. Took months to sell our ......”

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Oct 02,2019
Minithumbdown
By: 'Amy Harneiss'
Oct 02,2019
5 people found
this helpful
Would not recommend. Took months to sell our property with very little effort from the estate agent. We had to constantly tell him to take new photos of our house- he got the information on the lease hold wrong on the advert- told him 3 times ...
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“Misleading advertising They are the worst per......”

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Oct 02,2019
Minithumbdown
By: 'Susan Boggon-Smith'
Oct 02,2019
3 people found
this helpful
Misleading advertising They are the worst performing agent in my area (no house sales according to Zoopla and Right move on line). If I had I have known this I would never have selected them. 2) I was denied my statutory right to cancel as Stage 3 ...
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By: Susan Boggon-Smith
Nov 18, 2019
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Never use. I checked houses sold through Zoopla and Rightmove and PB's sold non in my area, misleading. Next, no detailed valuation or specific terms sent after signing up just a prominent pic of house, (As soon as you click on the image later discover you are supposed to have waived your right to a cool off period by doing so). Hidden terms discovered later, Additional fees upon completion either to the conveyancing company or direct to P.b's. Service very poor, online platform does not wor ...

“Where to even start - and still ongoing, desp......”

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Sep 30,2019
Minithumbdown
By: 'Deborah Elgahmi'
Sep 30,2019
3 people found
this helpful
Where to even start - and still ongoing, despite having moved out of one of their rental properties a month ago. Allowed us to move into a filthy house, meaning we had to hand the keys back and find somewhere else to live for a ...
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“We used Purplebricks 2 years ago. The agent w......”

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Sep 23,2019
Minithumbdown
By: 'Valerie Taylor'
Sep 23,2019
2 people found
this helpful
We used Purplebricks 2 years ago. The agent was always 'in back to back meetungs' so hard to contact. He was rude in the extreme so much so, I was in tears. I refused to speak to him anymore. Our property was listed in the wrong ...
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“Choosing Purplebricks has to be one of the wo......”

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Sep 20,2019
Minithumbdown
By: 'Martin Hale'
Sep 20,2019
4 people found
this helpful
Choosing Purplebricks has to be one of the worst decisions I've taken. All too good to be true at first and then a nightmare. Their representative was poor at following up on their verbal promises. So much so I had to resort to communicating with ...
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“Unprepared, unprofessional, not worth it...”

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Sep 19,2019
Minithumbdown
By: 'Ana'
Sep 19,2019
3 people found
this helpful
We sold and bought our houses with PB. I only give 2 stars as we actually did manage to get through the transactions but that was probably the worst 9 months of our lives. PB was simply not prepared for the job they were supposed to do. ...
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“Never EVER go with Purple Bricks...”

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Sep 19,2019
Minithumbdown
By: 'Abbie Hewitt'
Sep 19,2019
2 people found
this helpful
The worst service I have ever received. Broken utilities for months on end. Misrepresentation of signatures on an incorrect and unfair check out inventory that was obviously geared towards holding back deposit. Complaints that are ignored. We are slowly getting to the point where we ...
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“Extremely poor communication. We've had many ......”

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Sep 10,2019
Minithumbdown
By: 'Katy Lacey'
Sep 10,2019
2 people found
this helpful
Extremely poor communication. We've had many problems with them which involved us losing losing a potential tenant meaning that we lost a months rent as we had to advertise the property again. When I met the current tenants in I met their dog which I ...
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“Wowful Customer Service...”

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Sep 09,2019
Minithumbdown
By: 'Sam Lewis'
Sep 09,2019
2 people found
this helpful
PurpleBricks wrongly listed the nearest train station for our house as Garforth (2.8miles away), even though we live in Crossgates which has a station 0.1 miles away. PurpleBricks tried to blame 'the data coming from Rightmove', until we pointed out that Rightmove was listing this correctly. ...
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“Accept a offer. got finance ready and inform ......”

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Sep 03,2019
Minithumbdown
By: 'man chang'
Sep 03,2019
2 people found
this helpful
Accept a offer. got finance ready and inform solicitor. only to be told house is on offer by bidding !!! wasted my time on transferring my funds , my solicitor cost and my time trying to understand what accepting an offer was!!! thanks Cherrie Stokes of purplebrick ...
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“Misinformed about price, waste of time attending viewing....”

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Sep 02,2019
Minithumbdown
By: 'Darren Smith'
Sep 02,2019
2 people found
this helpful
Was looking to rent a property with max budget of £1,300/mo. Visited a property advertised at that, to be told: "well, the landlord actually wants up to £1,500 so you have to bid for what you're willing to pay". I bid £1,300, the letting agent called a ...
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“Brilliant would recommend...”

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Aug 31,2019
Minithumbup
By: 'Maz'
Aug 31,2019
2 people found
this helpful
Brilliant company! Managed to sell one of our houses within 24 hours! Saved us thousands on fees with no commission!! Conveyancer is a tiny bit more expensive to one not affiliated with the company, but well worth the money. You can defer paying for 10 months interest ...
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By: Paul Singleton
Nov 21, 2019
View all comments (1)
Have you considered that if you sold it within 24 hours that you probably didn’t achieve the highest price? We put one on the market on Thursday and within 8 hours had an offer of full asking price. We advised our vendor to hold back and within a week we had an offer that’s now proceeding £20,000 above! ...

“Had to involve the Ombudsman....”

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Aug 30,2019
Minithumbdown
By: 'John Baxter'
Aug 30,2019
1 people found
this helpful
Had to involve the Ombudsman. It's taken 18months since the sale of my house to resolve some of the issues, not all because the thought of wasting more of my life with them is just too much. Please use anyone else, their customer care is ...
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“Awful!...”

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Aug 29,2019
Minithumbdown
By: 'Dale Swallow'
Aug 29,2019
1 people found
this helpful
Purple bricks put myself and my family in actual danger. Ive been renting a house through them for the past 3 years and a few months back a hole started to show in the kitchen ceiling i reported it nothing got done and after time its ...
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“Phoned the office for a property enquiry and ......”

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Aug 19,2019
Minithumbdown
By: 'Daksha'
Aug 19,2019
2 people found
this helpful
Phoned the office for a property enquiry and was given mobile number to call Elizabeth. Tried calling and got answering machine so left message to return call. Did not get any call so called a few hours later. Asked if she got my message and ...
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“Want to be paid for doing nothing...”

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Aug 13,2019
Minithumbdown
By: 'Emma Proctor'
Aug 13,2019
4 people found
this helpful
Over 7 months on the market with only 1 viewing - which conveniently came after the first time we complained. Very little communication from them, despite now dealing with a manager. We're having to weekly change around our photos on the listing, which they're supposed to do. ...
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“A valuer with Purple Bricks called yesterday,......”

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Aug 04,2019
Minithumbdown
By: 'Lynda'
Aug 04,2019
5 people found
this helpful
A valuer with Purple Bricks called yesterday, the hour (stated by then) was 20 minutes we sat in the living room and a very quick look round my home, did not visit a building in the garden! I did not feel that this was professional, just ...
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“There is a problem with PurpleBricks ......”

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Jul 22,2019
Minithumbup
By: 'robin stacpoole'
Jul 22,2019
1 people found
this helpful
There is a problem with PurpleBricks [PB]. If you are trying to work out should you use them, the reviews are either very bad or very good. Allagents has 200+ reviews with a 1.2* average. Trustpiliot is 89% excellent, while compareonlineagents concludes that “a local agent makes all ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

Awards won by Purplebricks, Solihull B90 4RZ


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