60% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Sep 19,2019
Sep 19,2019
0
people found
this helpful
this helpful
On June 26, 2019 my sister received a phone call from Martin Debrah, Letting Manager saying, that 'the landlord changed her mind.' Shortly after, I called to speak to Martin as I was in shock. I said to, 'Martin what's going on.' He advised that the landlord changed her mind. At this point, I was panicking as we had no place to put our parents; given that we had already paid for the accommodation with Foxton. With frustration in my voice, I said to, 'Martin how can something like this happen.' I asked him, 'don't you have policies or penalties in place to protect individuals like us.' His words were, 'Foxton work for the landlord.' Apart from my frustration, anger and anxiety, I could not believe that an agency can do this to innocent people.
We had already paid Foxton over 4875 pounds and signed the required documents and received a notification, 'Congratulations on our offer' and to pick-up the keys on 27th June 2019. This was so alarming. I insisted that they put my parents in a hotel as we had already paid for the short-term rental accommodation. Foxton refused to help. However, Foxton did reimburse all the money which took 3 to 5 business days. We had to paid 700 pounds to put our parents in a hotel for 5 days before the wedding. Luckily, we found Airbnb for our parents within 4 days.
People always say don't think from your head but think from your heart. Unfortunately, our experience with Foxton was too late to come to this realization.
Our journey with Foxton started on the 2nd May 2019. We contacted Foxton for short term rental for our parents that was coming from oversees for two months to see their daughter get married. Our parents were coming on 27 June 2019.
We were excited that Foxton had a representative assisting with the viewings. Our main representative, James Collier continue to show us places. Short term rental was not easy to acquire. Foxton did explain that most short-term rentals are owners trying to sell their homes and if they do receive an offer this meant we lose another short rental.
Finally, after so many attempts, we found a short-term rental for our parents. On 24 June 2019, we received an offer. Foxton confirmed verbally that landlord agreed with amount proposed as stated by Foxton. We signed the contract and paid 4875 pounds for over 7 weeks short term rental. Unfortunately, this whole journey has been painful, stressful and disappointing; nevertheless, our decision to write this review is to help others to make informed decisions, to appeal to Foxton and the above representative of Foxton to change the policies regarding short term rental so that others are legally protected.
Please see a few tips and advice before considering any agency for short term rental.
• Be cautious when an agent is insisting on asking you to complete the application, requesting ID documents, proof of address before building a relationship with you.
• Although providing documents are standard procedure for Foxton please gauche how the agent is interacting with you.
• Avoid agents that are transactional and not relational.
• Avoid agents that does not listens to what you want and understand your needs.
• Most importantly, If the agency advised that you have received an offer, please confirmed with agency if the landlord has agreed to the offer by signing the agreement.
We had already paid Foxton over 4875 pounds and signed the required documents and received a notification, 'Congratulations on our offer' and to pick-up the keys on 27th June 2019. This was so alarming. I insisted that they put my parents in a hotel as we had already paid for the short-term rental accommodation. Foxton refused to help. However, Foxton did reimburse all the money which took 3 to 5 business days. We had to paid 700 pounds to put our parents in a hotel for 5 days before the wedding. Luckily, we found Airbnb for our parents within 4 days.
People always say don't think from your head but think from your heart. Unfortunately, our experience with Foxton was too late to come to this realization.
Our journey with Foxton started on the 2nd May 2019. We contacted Foxton for short term rental for our parents that was coming from oversees for two months to see their daughter get married. Our parents were coming on 27 June 2019.
We were excited that Foxton had a representative assisting with the viewings. Our main representative, James Collier continue to show us places. Short term rental was not easy to acquire. Foxton did explain that most short-term rentals are owners trying to sell their homes and if they do receive an offer this meant we lose another short rental.
Finally, after so many attempts, we found a short-term rental for our parents. On 24 June 2019, we received an offer. Foxton confirmed verbally that landlord agreed with amount proposed as stated by Foxton. We signed the contract and paid 4875 pounds for over 7 weeks short term rental. Unfortunately, this whole journey has been painful, stressful and disappointing; nevertheless, our decision to write this review is to help others to make informed decisions, to appeal to Foxton and the above representative of Foxton to change the policies regarding short term rental so that others are legally protected.
Please see a few tips and advice before considering any agency for short term rental.
• Be cautious when an agent is insisting on asking you to complete the application, requesting ID documents, proof of address before building a relationship with you.
• Although providing documents are standard procedure for Foxton please gauche how the agent is interacting with you.
• Avoid agents that are transactional and not relational.
• Avoid agents that does not listens to what you want and understand your needs.
• Most importantly, If the agency advised that you have received an offer, please confirmed with agency if the landlord has agreed to the offer by signing the agreement.
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Opening Hours
Address
Foxtons
26 Westow Hill
Crystal Palace,London
Greater London
SE19 1RX
020 8772 8080
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 100% | £222,000 | £310,000 |
| Lettings | 0% | 50% | £1,700 | £2,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 1 | 6 | 1 | 1 | 0 | 0 | 2 |
Areas covered
- SE19
- SE20
- SE26
- SE27
- BR3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 29,2023
Mar 29,2023
2
people found
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this helpful
Foxtons have been managing my property in South East London for several months. They have provided a very poor experience which they have acknowledged. Incredibly slow responses times, sending invoices for repair works to replace parts from a vendor I had already paid for replacing ...
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Sep 19,2019
Sep 19,2019
0
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On June 26, 2019 my sister received a phone call from Martin Debrah, Letting Manager saying, that 'the landlord changed her mind.' Shortly after, I called to speak to Martin as I was in shock. I said to, 'Martin what's going on.' He advised that ...
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Apr 10,2018
Apr 10,2018
4
people found
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A few months before getting married, we had Foxtons value our flat. We listed it with Simon Darvill, the manager we were told.
His attitude was awful. When we heard the staff selling the flat in a way we weren't happy, we were told we ...
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Comment on agent fees
3% fees, so you expect a lot more up front communication
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May 06,2017
May 06,2017
1
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this helpful
Avoid, avoid, avoid. Valued the property too high, took ages to sell, lied to the buyer and would not stop harassing us. Never again....
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Mar 22,2016
Mar 22,2016
0
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The sale of my flat was complicated by the fact that I was extending the Lease at the same time. Alice was very professional in dealing with all my queries as well as the buyers, constantly updating us and chasing our solicitors. It took longer ...
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Comment on agent fees
Good
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Nov 19,2015
Nov 19,2015
3
people found
this helpful
this helpful
As a landlord, letting my property through Foxton's and engaging them to act as my property manager was the worst decision I have ever made! The process was disjointed and distant and they acted more on the tenant behalf than mine as the purchaser of ...
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What agent could do to change your mind?
paid a lot of money for management fees where all they did was act as a call centre to pass messages.Attached Filesnbsp;
Comment on agent fees
paid a lot of money for management fees where all they did was act as a call centre to pass messages.
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Jun 12,2015
Jun 12,2015
0
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I in particular appreciated vincent inglese's professionalism and kindness. He is very competent and made my search for the flat a very smooth process...
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Apr 21,2015
Apr 21,2015
0
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The Foxtons Crystal Palace branch did some excellent work in getting the sale of my flat completed in quick time and at a good price. I was really pleased with the outcome and the service from this office throughout the process. Foxtons absolutely justified the ...
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Comment on agent fees
Foxtons fees are higher than their competitors. But having had the property on the market with a cheaper agent previously, they justified this fee by selling the property quickly and at a higher price.
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Nov 25,2014
Nov 25,2014
0
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I recently purchased a flat in South London through Foxtons.
My experience was very positive.
First of all, the agent who helped me - Mr. Jeremy Griffiths - always answered/returned my calls and has been extremely helpful in providing answers and clarifications to my ...
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Nov 25,2014
Nov 25,2014
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We sold our flat with Foxtons back in April 2014. They provided a really professional service and were the best agents for the job as it turned out. They got us a good sale and I would definitely recommend them. They got us a sale where ...
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Comment on agent fees
I would use Foxtons again for sure. They have a good client base to get that sale other can't get.
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May 22,2014
May 22,2014
1
people found
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Having recently sold my flat with Foxtons Crystal Palace branch, I can absolutely recommend their services to others. I have used other agents in the past, Foxtons however stand out as the most professional. I was impressed especially with how their different branches work together ...
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May 22,2014
May 22,2014
1
people found
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this helpful
Fantastic and friendly service, very clear communication which has lacked in other agencies I've dealt with in the past. Extremely organised office and thoughtful considering I put my property on the market whilst heavily pregnant and selling with a new baby.
Would definitely use them ...
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May 21,2014
May 21,2014
1
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We were shown two properties by Poppy Fisher from this office, and the properties that she showed us were both in our price range (although quite different, which was helpful to us in making our decision). It took us a long time to buy the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:40 AM 23/06/2017 by daisy
