Crystal Palace, London, SE19
3.5/5, 13 reviews
62% recommended
60% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction



Property Features


“Built on lies...”

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Apr 10,2018
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Amy
By: 'Gina'
Apr 10,2018
4 people found
this helpful
A few months before getting married, we had Foxtons value our flat. We listed it with Simon Darvill, the manager we were told.

His attitude was awful. When we heard the staff selling the flat in a way we weren't happy, we were told we were wrong. It was evident the flat was over valued and we hated the experience.

One year later, and Amy - apparently there new manager who had replaced Simon (so she heavily implied), was calling nearly daily, asking for us to re list with her and to 'give them another chance.'

We told her, due to the fees being so high, we couldnt sell for less than a certain price, and she promised us our flat was worth that and she was confident.

She couldn't sell it. Which is life, and fair enough, but then on the last week of our listing, went quiet. Didn't return calls. Didn't get the sign collected from our house. Did'nt email back. Had no out of office.

On attempting to get hold of her, we then realised she had lied to win our business.

She told us Simon Darvill, the old manager had gone and she had replaced him. She practically begged for our business, then ignored us once it didnt sell. This was after asking us to lower the price.

Poor communication.
Business built on lies.
Comment on agent fees
3% fees, so you expect a lot more up front communication
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Opening Hours
Address

Foxtons
26 Westow Hill
Crystal Palace,London
Greater London
SE19 1RX
020 8772 8080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 100% £222,000 £310,000
Lettings 0% 50% £1,700 £2,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 1 6 1 1 0 0 2
Areas covered
  • SE19
  • SE20
  • SE26
  • SE27
  • BR3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS TDS
Latest Properties

No Properties

“Very poor Property Managemen. Avoid....”

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Mar 29,2023
Minithumbdown
By: 'Tony'
Mar 29,2023
2 people found
this helpful
Foxtons have been managing my property in South East London for several months. They have provided a very poor experience which they have acknowledged. Incredibly slow responses times, sending invoices for repair works to replace parts from a vendor I had already paid for replacing ...
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“On June 26, 2019 my sister received a phone c......”

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Sep 19,2019
Minithumbdown
By: 'Rebekah'
Sep 19,2019
0 people found
this helpful
On June 26, 2019 my sister received a phone call from Martin Debrah, Letting Manager saying, that 'the landlord changed her mind.' Shortly after, I called to speak to Martin as I was in shock. I said to, 'Martin what's going on.' He advised that ...
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“Built on lies...”

Share on :
Apr 10,2018
Minithumbdown
Amy
By: 'Gina'
Apr 10,2018
4 people found
this helpful
A few months before getting married, we had Foxtons value our flat. We listed it with Simon Darvill, the manager we were told. His attitude was awful. When we heard the staff selling the flat in a way we weren't happy, we were told we ...
read full review
Comment on agent fees
3% fees, so you expect a lot more up front communication
Was this helpful? Yes

“Avoid, avoid, avoid. Valued the property too high, took ages ......”

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May 06,2017
Minithumbdown
By: 'Anon'
May 06,2017
1 people found
this helpful
Avoid, avoid, avoid. Valued the property too high, took ages to sell, lied to the buyer and would not stop harassing us. Never again....
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“The sale of my flat was complicated by the fact ......”

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Mar 22,2016
Minithumbup
By: 'Foxtons'
Mar 22,2016
0 people found
this helpful
The sale of my flat was complicated by the fact that I was extending the Lease at the same time. Alice was very professional in dealing with all my queries as well as the buyers, constantly updating us and chasing our solicitors. It took longer ...
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Comment on agent fees
Good
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“As a landlord, letting my property through Foxton's and engaging ......”

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Nov 19,2015
Minithumbdown
By: 'Foxton'
Nov 19,2015
3 people found
this helpful
As a landlord, letting my property through Foxton's and engaging them to act as my property manager was the worst decision I have ever made! The process was disjointed and distant and they acted more on the tenant behalf than mine as the purchaser of ...
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What agent could do to change your mind?
paid a lot of money for management fees where all they did was act as a call centre to pass messages.
Attached Filesnbsp;
Comment on agent fees
paid a lot of money for management fees where all they did was act as a call centre to pass messages.
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“I in particular appreciated vincent inglese's professionalism and kindness. He ......”

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Jun 12,2015
Minithumbup
By: 'giorgiadep'
Jun 12,2015
0 people found
this helpful
I in particular appreciated vincent inglese's professionalism and kindness. He is very competent and made my search for the flat a very smooth process...
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“The Foxtons Crystal Palace branch did some excellent work in ......”

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Apr 21,2015
Minithumbup
By: 'WH'
Apr 21,2015
0 people found
this helpful
The Foxtons Crystal Palace branch did some excellent work in getting the sale of my flat completed in quick time and at a good price. I was really pleased with the outcome and the service from this office throughout the process. Foxtons absolutely justified the ...
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Comment on agent fees
Foxtons fees are higher than their competitors. But having had the property on the market with a cheaper agent previously, they justified this fee by selling the property quickly and at a higher price.
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“I recently purchased a flat in South London through Foxtons.......”

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Nov 25,2014
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By: 'Alessia'
Nov 25,2014
0 people found
this helpful
I recently purchased a flat in South London through Foxtons. My experience was very positive. First of all, the agent who helped me - Mr. Jeremy Griffiths - always answered/returned my calls and has been extremely helpful in providing answers and clarifications to my ...
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“We sold our flat with Foxtons back in April 2014. They ......”

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Nov 25,2014
Minithumbup
By: 'Mrs'
Nov 25,2014
0 people found
this helpful
We sold our flat with Foxtons back in April 2014. They provided a really professional service and were the best agents for the job as it turned out. They got us a good sale and I would definitely recommend them. They got us a sale where ...
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Comment on agent fees
I would use Foxtons again for sure. They have a good client base to get that sale other can't get.
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“Having recently sold my flat with Foxtons Crystal Palace branch, ......”

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May 22,2014
Minithumbup
By: 'James'
May 22,2014
1 people found
this helpful
Having recently sold my flat with Foxtons Crystal Palace branch, I can absolutely recommend their services to others. I have used other agents in the past, Foxtons however stand out as the most professional. I was impressed especially with how their different branches work together ...
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“Fantastic and friendly service, very clear communication which has lacked ......”

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May 22,2014
Minithumbup
By: 'Sarah'
May 22,2014
1 people found
this helpful
Fantastic and friendly service, very clear communication which has lacked in other agencies I've dealt with in the past. Extremely organised office and thoughtful considering I put my property on the market whilst heavily pregnant and selling with a new baby. Would definitely use them ...
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“We were shown two properties by Poppy Fisher from this ......”

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May 21,2014
Minithumbup
By: 'Emily'
May 21,2014
1 people found
this helpful
We were shown two properties by Poppy Fisher from this office, and the properties that she showed us were both in our price range (although quite different, which was helpful to us in making our decision). It took us a long time to buy the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:40 AM 23/06/2017 by daisy

Awards won by Foxtons, London SE19 1RX



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