1 Star Review
Apr 10,2018
By:
'Gina'
Apr 10,2018
Branch: London, 26 Westow Hill
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SE25
Branch: London, 26 Westow Hill
Sales (Prospective customer)
Postcode: SE25
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people found
this helpful
A few months before getting married, we had Foxtons value our flat. We listed it with Simon Darvill, the manager we were told.
His attitude was awful. When we heard the staff selling the flat in a way we weren't happy, we were told we were wrong. It was evident the flat was over valued and we hated the experience.
One year later, and Amy - apparently there new manager who had replaced Simon (so she heavily implied), was calling nearly daily, asking for us to re list with her and to 'give them another chance.'
We told her, due to the fees being so high, we couldnt sell for less than a certain price, and she promised us our flat was worth that and she was confident.
She couldn't sell it. Which is life, and fair enough, but then on the last week of our listing, went quiet. Didn't return calls. Didn't get the sign collected from our house. Did'nt email back. Had no out of office.
On attempting to get hold of her, we then realised she had lied to win our business.
She told us Simon Darvill, the old manager had gone and she had replaced him. She practically begged for our business, then ignored us once it didnt sell. This was after asking us to lower the price.
Poor communication.
Business built on lies.
Comment on agent fees
3% fees, so you expect a lot more up front communication
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