Shirley, Solihull, B90
1.2/5, 318 reviews
8% recommended
43% sales valuation accuracy
23% sales fee satisfaction
42% lettings valuation accuracy
18% lettings fee satisfaction

“There is a problem with PurpleBricks ......”

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Jul 22,2019
Minithumbup
By: 'robin stacpoole'
Jul 22,2019
1 people found
this helpful
There is a problem with PurpleBricks [PB]. If you are trying to work out should you use them, the reviews are either very bad or very good. Allagents has 200+ reviews with a 1.2* average. Trustpiliot is 89% excellent, while compareonlineagents concludes that “a local agent makes all the difference”. In addition, PB themselves lead with the strapline of “commerisary” emphasising the importance of low cost. I want to sell my house. Sure, I want to save money, but selling my house is most important. Despite my uncertainty. Despite the lack of impartial analysis. I decided to go with PB. Let me first tell you why and then let me tell you how it went.
Why did I go with PurpleBricks?
1. I live in small town. 2 years ago, I researched estate agent quality. I visited each of the office 4 high street brands, told them my brother was moving into town and asked them to provide me with housing information for houses that were like mine. I was uniformly disappointed with their office professionalism and follow up
2. The agents are closed on Saturday afternoon and Sunday
3. My house is largely undifferentiated. 5 bedrooms. Estate. 1990s build. If it was going to sell, it was going to sell mostly on price
4. A local house sold with PB. During my inquiry he declared himself satisfied with the service
5. Each PB agent has a maximum number of unsold houses they can hold in their portfolio. I was comfortable that this provided incentive to succeed with properties
We invited the PB agent for interview. Robert Lapthorne was knowledgeable about the area. His price suggestion met our (researched) expectation. He had over 10 years' experience selling in the area with Highstreet brands. He at least met the capability of the local traditionals so we decided to give him a go. We selected the sale and viewing offering, but initially declined legal support.
What was the result?
Photography and house plans were concluded within 4 days and ready for web viewing on rightmove within 7. As the photographer said, PB have some of the best back office systems in the game. Note that this professional is outsourced consultant, so he only takes photographs that were very good (perhaps unlike local staff with a camera in local agents?) we were not waiting for ages before a local estate agent staff was available. Additionally, the photo day was dull. We took a photo of the house 2 days later and the back-office systems came into their own – we had it loaded up on rightmove in 20 minutes.
The house sold in a week. This detracts from the quality of this review. A more normal trajectory would have been more convincing. However, the agent had just sold a house to a client of his and knew they were still looking (this service is usually considered an advantage of the traditionals).
How did the transaction proceed?
Legal: We decided to use the PB legal representative. For us, this was a good choice. Again, they have a great backoffice system and our filing system is strong. So within a week, we had all the paperwork and were good to go. Yes, it was hard work for a week, but all communications were electronic and tracked and outstanding tasks were clearly documented on the sale dashboard.
Representative: I'd like to have something bad to say about the PB team. I'm providing a balanced review and it seems like I should. However, Robert Lapthorne and his team were simply everything we needed; professional, competent and courteous. Moreover, they were available after hours and – shock horror – at weekends! I still do not understand why this is not the case with the traditionals.
Chain: Our chain was 4 houses long. Turned out to be a small nightmare, with multiple delays. Action only complete after my threat to delay completion if exchange was not concluded within 24 hours. However, I put some small research into causes and do believe these rested with the legal team at the base of the chain (not PB). Throughout our PB estate agent was in contact, clear about the problems and helpful throughout. To the extent that I struggle to understand how I was able to receive such good service given the fees I paid.
Purchase: Our purchase involves a change to boundaries. For this reason, we went with a local lawyer as the high-speed predictable process driven nature of our PB legal support might not have been fit for purpose.
Conclusion: We sold our house with PB. The transaction was for a commodity dwelling. PB and legal support in backoffice systems is strong. I am capable of asserting my desire for support when needed and providing the input they need through their quality IT system. Our PB estate agent provided support not only with our sale but throughout the chain of the sale. I believe that if you are reasonably confident and competent and are selling a non-unique house then PurpleBricks is a great choice for you and I unhesitantly recommend them to you – despite my initial concerns.
However, I recommend that:
1. You still criticaclly review the quality of your agent. Ours was experienced and good. It does not matter how good PB is, a bad agent will get you a bad result
2. If you are neither confident nor competent, you might like to consider how much you will have to do on your own. I'm speaking here of a pretty low threshold, most of you reading this on the web will not have a problem. But little old lady/man in the 80th year putting their house on the market after their partner has died … possibly not
3. If you are selling a unique expensive house, consider how important intangibles will be to the price. It may be that the bespoke experience you would get with a traditional estate-agent would be worthwhile. I think this may be true, my wife comments that for the amount you pay and the quality of service that PB provides, she'd give them a go for 3 months regardless first.
Fundamentally, this review states that today the internet and rightmove facilitates your sale. PB simply provides a great interface with this and supports this with great quality staff. Possibly PB's greatest weakness is its focus on price given the quality of its service. Highly recommended.
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Opening Hours
  • Open: 24/7
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 43% 23% £66,000 £3,500,000
Lettings 42% 18% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 39 0 29 21 142 1 32 0 52
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Please do yourself a HUGE favour and do not u......”

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Sep 22,2020
Minithumbdown
By: 'W Lynch'
Sep 22,2020
1 people found
this helpful
Please do yourself a HUGE favour and do not use to sell in London. I am in the middle of a huge complaint with our purplebricks experience and I would strongly recommend not getting sucked in by the cheap costs of Purplebricks, they are crooks ...
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“Just appalling....”

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Sep 21,2020
Minithumbdown
By: 'Michael Kampouridis'
Sep 21,2020
0 people found
this helpful
Just appalling. It's been about 2 months since my original complaint, and still nobody has contacted me from PurpleBricks. I've had to report them to the Property Ombudsman. Summary of my complaint, as a landlord: 1. Constant delays and lack of communication which led to loss of ...
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“Extremely arrogant, unhelpful, and apathetic ......”

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Sep 21,2020
Minithumbdown
By: 'xyz'
Sep 21,2020
0 people found
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Extremely arrogant, unhelpful, and apathetic agent EVER! My friends and I were interested in a property, but the agent Arfan refuse to show us around online. When we asked whether we could rent from a certain date, the agent just ignored us deliberately(it is ...
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“The worst year of my life. I only used purple......”

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Sep 21,2020
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By: 'Ryan Cashmore'
Sep 21,2020
0 people found
this helpful
The worst year of my life. I only used purplebricks due to the house we were buying was on with them. Could never get hold of our agent, we got strung along by our buyer for 6 months with visa problems, mortgage problems, and refused to ...
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“Avoid Purplebricks at all costs to avoid stress....”

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Sep 21,2020
Minithumbdown
By: 'Mandeep Singh'
Sep 21,2020
0 people found
this helpful
Purplebricks are a big con run by totally incompetent people from top to bottom. They charge you for a service that do fail to provide, then refuse to talk to you. I have emailed several times , called countless times and theh would not get back ...
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“Terrible agent, stay away. We advertised our ......”

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Sep 21,2020
Minithumbdown
By: 'Chaim lemberger'
Sep 21,2020
0 people found
this helpful
Terrible agent, stay away. We advertised our house for sale at a very competitive price and in about 10 weeks hardly managed to get anyone in to view, we paid for viewings too but the rep never had any availability but 9 10 at night which is stupid, ...
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“Unacceptable!...”

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Sep 16,2020
Minithumbdown
By: 'Parveen Sanghera'
Sep 16,2020
0 people found
this helpful
Needed an important valuation on a property under the Heathrow Flight Plan, had to show BAA that I wanted to market this Property. Been chasing the valuation for 3 day, no response. I received a text from Joshua attached. Sorry to be unsympathetic but my parents (...
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“You really do get what you pay for and all ......”

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Sep 03,2020
Minithumbdown
By: 'Sarah B'
Sep 03,2020
1 people found
this helpful
You really do get what you pay for and all you get is a glorified online advert with no help or advice from your "property expert" No bookings can be made by telephone so any potential buyer has to register with purple bricks. We also ...
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“Worst service ever!!!...”

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Aug 29,2020
Minithumbdown
By: 'Chris Doolan'
Aug 29,2020
1 people found
this helpful
Just been impossible to get a response, unless it is about sales. Toliet flooding for three days called a dozen numbers, all go to voicemail, and no one calls you back!!! Worst service ever!...
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“You don't get what you pay for...”

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Aug 24,2020
Minithumbdown
By: 'Manish Sarwal'
Aug 24,2020
2 people found
this helpful
You don't get what you pay for I didn't have a local expert for the first 4 weeks after paying I have had to do half the viewings myself despite paying for PB to do viewings They are constantly telling me they will respond 'tomorrow' but ...
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“I'm a landlord. This is not the first time I'......”

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Aug 21,2020
Minithumbdown
By: 'Michael Kampouridis'
Aug 21,2020
1 people found
this helpful
I'm a landlord. This is not the first time I'm renting my property. Worse experience event. Constant delays and lack of communication and inactivity, even after we had found a tenant. We lost more than 2 weeks of rent, because PurpleBricks had not initiated the reference ...
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“Please please please spare yourself the hassl......”

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Aug 17,2020
Minithumbdown
By: 'Laura Junor'
Aug 17,2020
6 people found
this helpful
Please please please spare yourself the hassle and stress by NOT using Purplebricks. I like so many others, fell for the 'fixed price' selling fee and with how quickly they valued my property. I booked the valuation for the Monday and to be fair to ...
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“This company is the worst estate agent I have......”

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Aug 11,2020
Minithumbdown
By: 'Klarice Beecham'
Aug 11,2020
10 people found
this helpful
This company is the worst estate agent I have ever dealt with in my life. From the communication from my so called agent to my viewers knocking on my door ' not being able to book a viewing with them ' purple bricks gave me ...
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By: Laura
Aug 18, 2020
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Hello :-) I just wrote my review on here and came across all the others - I’m now writing a formal complaint to them and will fight it all the way. You should too - we can’t let this company get away with this! ...

“Avoid for LETTINGS......”

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Aug 11,2020
Minithumbdown
By: 'Prith Goraya'
Aug 11,2020
3 people found
this helpful
I would not recommend purplebricks for LETTINGS. Avoid 'Troy Cartwright' if your application reaches him in the pre-tenancy department. Once the application reach backoffice it is difficult to get hold of them. I kept chasing them for updates but they are literally lairs and kept ...
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“By far the worst agent I have used. DO NOT US......”

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Aug 11,2020
Minithumbdown
By: 'Leon king'
Aug 11,2020
5 people found
this helpful
By far the worst agent I have used. DO NOT USE THEM. Problems selling and buying through them. Once you sign the contract they don't care as they get paid. Only advice they offer is reduce then price. The only thing they do for their ...
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“Would never use again.Waited 7 months for a......”

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Jul 30,2020
Minithumbdown
By: 'Abbie Finch'
Jul 30,2020
8 people found
this helpful
Would never use again. Waited 7 months for a property, just for it to fall through. Area expert never got in touch with us. We were left completely alone. The online concept doesn't work - there is no one in the middle driven by commission to ...
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“Shocking. Absolutely awful experience. Proper......”

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Jul 29,2020
Minithumbdown
By: 'Jay'
Jul 29,2020
5 people found
this helpful
Shocking. Absolutely awful experience. Property 'expert' got my hopes up with the price. Then she couldn't even write the description with correct grammar and spellings. And it just kept getting worse and worse as once you sign they lose interest in selling your property. I've ...
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“Don't touch with a barge pole. My experience ......”

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Jul 27,2020
Minithumbdown
By: 'Geoff'
Jul 27,2020
4 people found
this helpful
Don't touch with a barge pole. My experience started well but after we got a buyer the support was rubbish...
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“Do not waste your money. Their service is app......”

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Jul 27,2020
Minithumbdown
By: 'Debra'
Jul 27,2020
4 people found
this helpful
Do not waste your money. Their service is appalling. They take your money 10 months in whether you have sold or not. Absolutely no help from the agent. Always an excuse for not being available. My advice would be to go with a local agent , yes ...
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“Scammers- not estate agents!...”

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Jul 21,2020
Minithumbdown
By: 'Anon'
Jul 21,2020
7 people found
this helpful
After initially speaking with a property 'expert', my husband and I had some time to discuss our options, but my husband was receiving texts stating that we needed to get our property on the market as he had people interested already. Little did we know ...
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“Not satisfied...”

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Jul 20,2020
Minithumbdown
By: 'Valerie Puckerin'
Jul 20,2020
5 people found
this helpful
Absolute rubbish. Would not recommend to anyone. Did not sell property. Agent was not easily contactable. Did not get sold. Disgusting!...
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“Terrible company, uncommunicative and just ge......”

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Jul 15,2020
Minithumbdown
By: 'Sam'
Jul 15,2020
2 people found
this helpful
Terrible company, uncommunicative and just generally rubbish in all aspects. there is a house to buy and I am a cash buyer, i wanted to see it and they didn't give an early appointment as promised. i feel let down by them. I have just ...
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“I had an awful experience with PurpleBricks. ......”

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Jul 07,2020
Minithumbdown
By: 'Michael Evans'
Jul 07,2020
4 people found
this helpful
I had an awful experience with PurpleBricks. I've never been treated this badly in business before and have been caused so much stress by this experience. I have a modern 2 bedroom flat in London next to the River Thames. At the beginning, PurpleBricks were receptive ...
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“If I could give a zero I would. 2 weeks afte......”

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Jun 25,2020
Minithumbdown
By: 'Mike'
Jun 25,2020
4 people found
this helpful
If I could give a zero I would. 2 weeks after instructing them the property was still not on the market having to wait for head office to authorise the advertising. In the end I told them where to go and requested a refund of my ...
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“I would not recommend Purplebricks, we had 3 ......”

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Jun 25,2020
Minithumbdown
By: 'Emma Owen'
Jun 25,2020
1 people found
this helpful
I would not recommend Purplebricks, we had 3 different people acting for us, 2 left the company 1 of those of her own choice and she even apologised to us for the service we had. The other person who left still had our key and no longer worked ...
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“Avoid at all costs!...”

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Jun 24,2020
Minithumbdown
By: 'Ms Kuzina'
Jun 24,2020
1 people found
this helpful
It was not my choice to use PurpleBricks! By chance, I HAD TO, due to a property listed by them on one of the online platforms. Emailed them, requesting a viewing - no single sound in reply! Tried to call, but they redirect you to ...
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“Booking 2 appointments then not coming.If s......”

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Jun 22,2020
Minithumbdown
By: 'Adela Patel'
Jun 22,2020
1 people found
this helpful
Booking 2 appointments then not coming. If saying 4pm so has to be 4pm not changing date again. Unproffesional company not use ! Location Greenford agent Joshua...
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By: Josh
Jun 22, 2020
View all comments (1)
Hi Adela, please contact me on joshua.simpson@purplebricks.com to discuss this property in Greenford. I’m sure whatever viewing this is for, it can be arranged at your convenience. From the small bit of information provided I can’t work out which property you’re talking about and your name has not come up for any recent viewings. I hope to hear from you. Thanks ...

“THE WORST COMPANY EVER...”

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Jun 22,2020
Minithumbdown
By: 'Megan Kelly'
Jun 22,2020
3 people found
this helpful
This is the WORST company I have ever had to deal with. I am buying a house through purple bricks and the seller is using Purple Bricks solicitors...what a HUGE mistake. Everyone has told me how bad they are but I didn't expect anything ...
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“Unpleasant & Unprofessional...”

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Jun 12,2020
Minithumbdown
By: 'Grace Brownlie'
Jun 12,2020
6 people found
this helpful
As a prospective buyer, I found the whole experience of dealing with Purplebricks very messy and unprofessional. In particular I found the online bidding really stressful...some bids were rejected online by the seller, and others I received a call from a Purplebricks agent to ...
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“Worst year of tenancy I've had...”

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Jun 10,2020
Minithumbdown
By: 'Max White'
Jun 10,2020
2 people found
this helpful
If I could give 0 stars I would. Over the year I was a tenant with Purplebricks (Leicester branch) I rarely received any acknowledgment to my emails, unless it was to ask for money. I went through 3 different property managers and was never told when they ...
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Last updated at 1:49 PM 13/12/2017 by allAgents

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