Purplebricks
Shirley, Solihull, B90
1.3/5, 249 reviews
9% recommended
42% sales valuation accuracy
25% sales fee satisfaction
38% lettings valuation accuracy
20% lettings fee satisfaction

“There is a problem with PurpleBricks ......”

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Jul 22,2019
Minithumbup
By: 'robin stacpoole'
Jul 22,2019
1 people found
this helpful
There is a problem with PurpleBricks [PB]. If you are trying to work out should you use them, the reviews are either very bad or very good. Allagents has 200+ reviews with a 1.2* average. Trustpiliot is 89% excellent, while compareonlineagents concludes that “a local agent makes all the difference”. In addition, PB themselves lead with the strapline of “commerisary” emphasising the importance of low cost. I want to sell my house. Sure, I want to save money, but selling my house is most important. Despite my uncertainty. Despite the lack of impartial analysis. I decided to go with PB. Let me first tell you why and then let me tell you how it went.
Why did I go with PurpleBricks?
1. I live in small town. 2 years ago, I researched estate agent quality. I visited each of the office 4 high street brands, told them my brother was moving into town and asked them to provide me with housing information for houses that were like mine. I was uniformly disappointed with their office professionalism and follow up
2. The agents are closed on Saturday afternoon and Sunday
3. My house is largely undifferentiated. 5 bedrooms. Estate. 1990s build. If it was going to sell, it was going to sell mostly on price
4. A local house sold with PB. During my inquiry he declared himself satisfied with the service
5. Each PB agent has a maximum number of unsold houses they can hold in their portfolio. I was comfortable that this provided incentive to succeed with properties
We invited the PB agent for interview. Robert Lapthorne was knowledgeable about the area. His price suggestion met our (researched) expectation. He had over 10 years' experience selling in the area with Highstreet brands. He at least met the capability of the local traditionals so we decided to give him a go. We selected the sale and viewing offering, but initially declined legal support.
What was the result?
Photography and house plans were concluded within 4 days and ready for web viewing on rightmove within 7. As the photographer said, PB have some of the best back office systems in the game. Note that this professional is outsourced consultant, so he only takes photographs that were very good (perhaps unlike local staff with a camera in local agents?) we were not waiting for ages before a local estate agent staff was available. Additionally, the photo day was dull. We took a photo of the house 2 days later and the back-office systems came into their own – we had it loaded up on rightmove in 20 minutes.
The house sold in a week. This detracts from the quality of this review. A more normal trajectory would have been more convincing. However, the agent had just sold a house to a client of his and knew they were still looking (this service is usually considered an advantage of the traditionals).
How did the transaction proceed?
Legal: We decided to use the PB legal representative. For us, this was a good choice. Again, they have a great backoffice system and our filing system is strong. So within a week, we had all the paperwork and were good to go. Yes, it was hard work for a week, but all communications were electronic and tracked and outstanding tasks were clearly documented on the sale dashboard.
Representative: I'd like to have something bad to say about the PB team. I'm providing a balanced review and it seems like I should. However, Robert Lapthorne and his team were simply everything we needed; professional, competent and courteous. Moreover, they were available after hours and – shock horror – at weekends! I still do not understand why this is not the case with the traditionals.
Chain: Our chain was 4 houses long. Turned out to be a small nightmare, with multiple delays. Action only complete after my threat to delay completion if exchange was not concluded within 24 hours. However, I put some small research into causes and do believe these rested with the legal team at the base of the chain (not PB). Throughout our PB estate agent was in contact, clear about the problems and helpful throughout. To the extent that I struggle to understand how I was able to receive such good service given the fees I paid.
Purchase: Our purchase involves a change to boundaries. For this reason, we went with a local lawyer as the high-speed predictable process driven nature of our PB legal support might not have been fit for purpose.
Conclusion: We sold our house with PB. The transaction was for a commodity dwelling. PB and legal support in backoffice systems is strong. I am capable of asserting my desire for support when needed and providing the input they need through their quality IT system. Our PB estate agent provided support not only with our sale but throughout the chain of the sale. I believe that if you are reasonably confident and competent and are selling a non-unique house then PurpleBricks is a great choice for you and I unhesitantly recommend them to you – despite my initial concerns.
However, I recommend that:
1. You still criticaclly review the quality of your agent. Ours was experienced and good. It does not matter how good PB is, a bad agent will get you a bad result
2. If you are neither confident nor competent, you might like to consider how much you will have to do on your own. I'm speaking here of a pretty low threshold, most of you reading this on the web will not have a problem. But little old lady/man in the 80th year putting their house on the market after their partner has died … possibly not
3. If you are selling a unique expensive house, consider how important intangibles will be to the price. It may be that the bespoke experience you would get with a traditional estate-agent would be worthwhile. I think this may be true, my wife comments that for the amount you pay and the quality of service that PB provides, she'd give them a go for 3 months regardless first.
Fundamentally, this review states that today the internet and rightmove facilitates your sale. PB simply provides a great interface with this and supports this with great quality staff. Possibly PB's greatest weakness is its focus on price given the quality of its service. Highly recommended.
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Opening Hours
  • Open: 24/7
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 38% 20% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 27 0 22 19 119 1 29 0 30
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Worse than useless...”

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Nov 12,2019
Minithumbdown
By: 'John Castle'
Nov 12,2019
2 people found
this helpful
All their promises are b/s, as soon as we pressed "proceed" we never heard from our "local property expert" again. If you are mad enough to use PB do not defer payment, all their conveyancers are useless with many spurious 5* reviews posted. Pay a ...
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“Absolutely useless. Ran into a few problems w......”

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Nov 07,2019
Minithumbdown
By: 'Alan Dunn'
Nov 07,2019
1 people found
this helpful
Absolutely useless. Ran into a few problems with my house sale and Corlyn Edgar my local agent (Belfast) never once lifted the phone to offer advice or support. Once they sign you up they move on and forget about you. Please people go to a ...
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“Appalling-Don't care...”

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Nov 01,2019
Minithumbdown
By: 'Michaela Percival'
Nov 01,2019
2 people found
this helpful
Never use. We had to involve the ombudsman. Our complaint was upheld, and they still billed us for there appalling service. There are so many failings. They lost our keys, leaving our property vulnerable, and didn't stay with people during viewings. They take no responsibility ...
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“Please don't use Purple Bricks....”

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Oct 25,2019
Minithumbdown
By: 'Charlotte Simpson'
Oct 25,2019
1 people found
this helpful
Please don't use Purple Bricks. If I could give 0 stars I would. I've just paid them over £1000 for 1 viewing and house still not sold after 9m and now a dead dog on Rightmove... plus some frankly poor customer service from my purple bricks “property expert”. 2 ...
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“I would not re commend...”

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Oct 23,2019
Minithumbdown
By: 'Helen'
Oct 23,2019
2 people found
this helpful
I decided to put my house on the market. It was valued and we were promised a 5*service. 1 house viewing and no communication from our agent for 5 months, we just sat waiting. I complained and decided they were not providing me the service I was ...
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“Absolute joke! Over last 6 weeks I have used......”

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Oct 14,2019
Minithumbdown
By: 'Vincent'
Oct 14,2019
3 people found
this helpful
Absolute joke! Over last 6 weeks I have used their website to book call and nothing. Chat online twice and promised to be contacted again nothing, and 2 more separate phone call's apologising to me, promising contact for appointments and again nothing. So 1 star is too much ...
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“Appalling level of property management suppor......”

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Oct 14,2019
Minithumbdown
By: 'Stephen Cosby'
Oct 14,2019
2 people found
this helpful
Appalling level of property management support. Tennant was locked out of the property and PB were unable to locate the keys they held. Locks had to be changed for which they are now charging me. Monthly fee reduction agreed by telephone was then altered by ...
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“Would not recommend. Took months to sell our ......”

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Oct 02,2019
Minithumbdown
By: 'Amy Harneiss'
Oct 02,2019
5 people found
this helpful
Would not recommend. Took months to sell our property with very little effort from the estate agent. We had to constantly tell him to take new photos of our house- he got the information on the lease hold wrong on the advert- told him 3 times ...
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“Misleading advertising They are the worst per......”

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Oct 02,2019
Minithumbdown
By: 'Susan Boggon-Smith'
Oct 02,2019
2 people found
this helpful
Misleading advertising They are the worst performing agent in my area (no house sales according to Zoopla and Right move on line). If I had I have known this I would never have selected them. 2) I was denied my statutory right to cancel as Stage 3 ...
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“Where to even start - and still ongoing, desp......”

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Sep 30,2019
Minithumbdown
By: 'Deborah Elgahmi'
Sep 30,2019
3 people found
this helpful
Where to even start - and still ongoing, despite having moved out of one of their rental properties a month ago. Allowed us to move into a filthy house, meaning we had to hand the keys back and find somewhere else to live for a ...
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“We used Purplebricks 2 years ago. The agent w......”

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Sep 23,2019
Minithumbdown
By: 'Valerie Taylor'
Sep 23,2019
2 people found
this helpful
We used Purplebricks 2 years ago. The agent was always 'in back to back meetungs' so hard to contact. He was rude in the extreme so much so, I was in tears. I refused to speak to him anymore. Our property was listed in the wrong ...
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“Choosing Purplebricks has to be one of the wo......”

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Sep 20,2019
Minithumbdown
By: 'Martin Hale'
Sep 20,2019
4 people found
this helpful
Choosing Purplebricks has to be one of the worst decisions I've taken. All too good to be true at first and then a nightmare. Their representative was poor at following up on their verbal promises. So much so I had to resort to communicating with ...
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“Unprepared, unprofessional, not worth it...”

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Sep 19,2019
Minithumbdown
By: 'Ana'
Sep 19,2019
3 people found
this helpful
We sold and bought our houses with PB. I only give 2 stars as we actually did manage to get through the transactions but that was probably the worst 9 months of our lives. PB was simply not prepared for the job they were supposed to do. ...
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“Never EVER go with Purple Bricks...”

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Sep 19,2019
Minithumbdown
By: 'Abbie Hewitt'
Sep 19,2019
2 people found
this helpful
The worst service I have ever received. Broken utilities for months on end. Misrepresentation of signatures on an incorrect and unfair check out inventory that was obviously geared towards holding back deposit. Complaints that are ignored. We are slowly getting to the point where we ...
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“Extremely poor communication. We've had many ......”

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Sep 10,2019
Minithumbdown
By: 'Katy Lacey'
Sep 10,2019
2 people found
this helpful
Extremely poor communication. We've had many problems with them which involved us losing losing a potential tenant meaning that we lost a months rent as we had to advertise the property again. When I met the current tenants in I met their dog which I ...
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“Wowful Customer Service...”

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Sep 09,2019
Minithumbdown
By: 'Sam Lewis'
Sep 09,2019
2 people found
this helpful
PurpleBricks wrongly listed the nearest train station for our house as Garforth (2.8miles away), even though we live in Crossgates which has a station 0.1 miles away. PurpleBricks tried to blame 'the data coming from Rightmove', until we pointed out that Rightmove was listing this correctly. ...
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“Accept a offer. got finance ready and inform ......”

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Sep 03,2019
Minithumbdown
By: 'man chang'
Sep 03,2019
2 people found
this helpful
Accept a offer. got finance ready and inform solicitor. only to be told house is on offer by bidding !!! wasted my time on transferring my funds , my solicitor cost and my time trying to understand what accepting an offer was!!! thanks Cherrie Stokes of purplebrick ...
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“Misinformed about price, waste of time attending viewing....”

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Sep 02,2019
Minithumbdown
By: 'Darren Smith'
Sep 02,2019
2 people found
this helpful
Was looking to rent a property with max budget of £1,300/mo. Visited a property advertised at that, to be told: "well, the landlord actually wants up to £1,500 so you have to bid for what you're willing to pay". I bid £1,300, the letting agent called a ...
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“Brilliant would recommend...”

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Aug 31,2019
Minithumbup
By: 'Maz'
Aug 31,2019
1 people found
this helpful
Brilliant company! Managed to sell one of our houses within 24 hours! Saved us thousands on fees with no commission!! Conveyancer is a tiny bit more expensive to one not affiliated with the company, but well worth the money. You can defer paying for 10 months interest ...
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“Had to involve the Ombudsman....”

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Aug 30,2019
Minithumbdown
By: 'John Baxter'
Aug 30,2019
1 people found
this helpful
Had to involve the Ombudsman. It's taken 18months since the sale of my house to resolve some of the issues, not all because the thought of wasting more of my life with them is just too much. Please use anyone else, their customer care is ...
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“Awful!...”

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Aug 29,2019
Minithumbdown
By: 'Dale Swallow'
Aug 29,2019
1 people found
this helpful
Purple bricks put myself and my family in actual danger. Ive been renting a house through them for the past 3 years and a few months back a hole started to show in the kitchen ceiling i reported it nothing got done and after time its ...
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“Phoned the office for a property enquiry and ......”

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Aug 19,2019
Minithumbdown
By: 'Daksha'
Aug 19,2019
2 people found
this helpful
Phoned the office for a property enquiry and was given mobile number to call Elizabeth. Tried calling and got answering machine so left message to return call. Did not get any call so called a few hours later. Asked if she got my message and ...
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“Want to be paid for doing nothing...”

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Aug 13,2019
Minithumbdown
By: 'Emma Proctor'
Aug 13,2019
4 people found
this helpful
Over 7 months on the market with only 1 viewing - which conveniently came after the first time we complained. Very little communication from them, despite now dealing with a manager. We're having to weekly change around our photos on the listing, which they're supposed to do. ...
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“A valuer with Purple Bricks called yesterday,......”

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Aug 04,2019
Minithumbdown
By: 'Lynda'
Aug 04,2019
5 people found
this helpful
A valuer with Purple Bricks called yesterday, the hour (stated by then) was 20 minutes we sat in the living room and a very quick look round my home, did not visit a building in the garden! I did not feel that this was professional, just ...
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“There is a problem with PurpleBricks ......”

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Jul 22,2019
Minithumbup
By: 'robin stacpoole'
Jul 22,2019
1 people found
this helpful
There is a problem with PurpleBricks [PB]. If you are trying to work out should you use them, the reviews are either very bad or very good. Allagents has 200+ reviews with a 1.2* average. Trustpiliot is 89% excellent, while compareonlineagents concludes that “a local agent makes all ...
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“Purple Bricks were excellent...”

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Jul 18,2019
Minithumbup
By: 'gary young'
Jul 18,2019
0 people found
this helpful
Purple bricks were excellent, our local rep 'Ian Taylor' was always contactable, helpful and on the ball. Saved a fortune as well , as the other local agents were 4 times the price. Their Conveyancers 'Premier property lawyers' were amazing as well, again always contactable & helpful and ...
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“A Buyers View...”

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Jul 17,2019
Minithumbdown
By: 'Jack'
Jul 17,2019
9 people found
this helpful
This review is from the buyers perspective. As anyone selling their home though the site will need buyers like me I believe its pertinent. I have dealt with Purplebricks to see three properties in my local town. The first was a calamity. I booked a ...
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Comment on agent fees
Not known.
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“Terrible experience...”

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Jul 11,2019
Minithumbdown
By: 'Rachel Kelly'
Jul 11,2019
5 people found
this helpful
Buyer did not have mortgage offer as i was assured they did by Purple Bricks - cost me thousands - horrendous experience financially abd emotionally...
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“Poor service...”

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Jul 11,2019
Minithumbdown
By: 'Ivan arena'
Jul 11,2019
4 people found
this helpful
Agent who came to valuate my flat had not clue about the price market and the area. Im still waiting for an email and details he supposed share with me. Poor service...
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“We went through months of calls and emails wi......”

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Jul 11,2019
Minithumbdown
By: 'Mrs Frances Flynn'
Jul 11,2019
4 people found
this helpful
We went through months of calls and emails with customer service and management due to being insulted in our own home by the supposed "expert" estate agent Richard, whom also put in my advert we were located by a certain park which is 3 miles away! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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