Edinburgh, EH1
5/5, 320 reviews
99% recommended
98% lettings valuation accuracy
99% lettings fee satisfaction
Clouds Property Management

“Great, hassle free, service!Very professiona......”

Share on :
Aug 12,2019
Minithumbup
By: 'Arthur'
Aug 12,2019
0 people found
this helpful
Great, hassle free, service!
Very professional service. Very knowledgeable. Always kept informed every step of the way!
Nothing is too much trouble.
Highly Recommended for hassle free letting.
Was this helpful? Yes
By: Jonny Mcavoy
Aug 13, 2019
Thank you Arthur, always happy to help!

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Clouds Property Management
18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 98% 99% £500 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
111 2 193 1 0 0 0 0 12 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS SAL
Latest Properties

No Properties

Images & Videos

“Cloud's Property was a treat. Tom was a great......”

Share on :
Dec 13,2024
Minithumbup
Tom
By: 'Lukhanyo'
Dec 13,2024
0 people found
this helpful
Cloud's Property was a treat. Tom was a great agent to deal!...
read full review
Was this helpful? Yes
By: Tom Hall
Dec 13, 2024
View all comments (1)
Thank you Lukhanyo! ...

“First tenancy...”

Share on :
Nov 19,2024
Minithumbup
By: 'Tony'
Nov 19,2024
0 people found
this helpful
Very professional service. Could not have asked for more. Great to deal with, especially Ryan....
read full review
Was this helpful? Yes
By: Ryan
Nov 19, 2024
View all comments (1)
Hello Tony Thank you for the review. We hope you enjoy your time in the property. Best Ryan ...

“As this is our first time renting a property ......”

Share on :
Nov 18,2024
Minithumbup
Ryan
By: 'Fiona Brown'
Nov 18,2024
0 people found
this helpful
As this is our first time renting a property we were a little apprehensive. We now know there was no reason to be as Ryan Kennelly was extremely helpful and patient. Speaking with friends and family we are delighted to hear that our experience of ...
read full review
Was this helpful? Yes
By: Ryan
Nov 19, 2024
View all comments (1)
Hello Fiona Thank you so much for your kind words. I has been a pleasure working with you and we hope that you love your new flat. Best Ryan ...

“Wonderful service! I originally met with Mark......”

Share on :
Oct 31,2024
Minithumbup
Ryan
By: 'Ann'
Oct 31,2024
0 people found
this helpful
Wonderful service! I originally met with Mark McLeod and Ryan Kennelly to show them my flat and give them a walk through. Ryan was our contact there on out and was fabulous to work with! He answered all of our questions and helped us throughout ...
read full review
Was this helpful? Yes

“Clouds Property Management helped us find our......”

Share on :
Aug 16,2024
Minithumbup
Mark
By: 'Andrew'
Aug 16,2024
0 people found
this helpful
Clouds Property Management helped us find our flat in Edinburgh. Since moving in, they have been very helpful and are always very attentive. The service provided by Clouds has been excellent....
read full review
Was this helpful? Yes
By: Mark McLeod
Aug 16, 2024
View all comments (1)
Thank you Andrew! Enjoy the flat! ...

“Excellent Service and Support from Ryan and Clouds...”

Share on :
Jul 29,2024
Minithumbup
Ryan
By: 'Hao'
Jul 29,2024
0 people found
this helpful
I wanted to take a moment to express my gratitude for the outstanding service I received from Ryan and Clouds Property over the past four years. Ryan has been incredibly responsible and responsive throughout my entire stay, always ensuring that any issues or concerns were ...
read full review
Was this helpful? Yes
By: Ryan
Jul 31, 2024
View all comments (1)
Hello Hao, thank you so much for your kind words. It has been a pleasure having you as a tenant and we are sad to see you go but are wishing you all the best in your new ventures. ...

“Great!...”

Share on :
Jun 19,2024
Minithumbup
Ryan
By: 'Alexandra'
Jun 19,2024
0 people found
this helpful
Great! They were very helpful and made the letting process easy. Any queries were answered and advice was given on the whole process. Highly reccommend it....
read full review
Was this helpful? Yes
By: Ryan
Jun 19, 2024
View all comments (1)
Hello Alexandra Thank you for your review we are glad you found the process easy and our team helpful. Ryan ...

“Clouds made moving house very streamlined and friendly...”

Share on :
May 29,2024
Minithumbup
Ryan
By: 'Sophie'
May 29,2024
0 people found
this helpful
The whole process of renting my flat was made so smooth by Ryan and Clouds Property Management. Arranging the viewing was simple and the friendliness at the initial viewing was so helpful when I was full of questions. The process of application and sorting documents ...
read full review
Was this helpful? Yes

“Highly recommended....”

Share on :
May 15,2024
Minithumbup
Mark
By: 'Gary Shaw'
May 15,2024
0 people found
this helpful
Highly recommended. Very professional, a pleasure to deal with and no request too small....
read full review
Was this helpful? Yes
By: Mark McLeod
May 15, 2024
View all comments (1)
Really appreciate your review Gary. And very glad to hear your experience was a good one! We aim to please! ...

“I can't recommend Clouds highly enough, we re......”

Share on :
Feb 29,2024
Minithumbup
Ryan
Tom
By: 'Erik'
Feb 29,2024
0 people found
this helpful
I can't recommend Clouds highly enough, we rented from them a few years ago and felt well looked after. We are now renting again after the flat we own was evacuated, this has meant insurance being involved etc. and Clouds were able to take a ...
read full review
Was this helpful? Yes
By: Tom
Mar 01, 2024
View all comments (1)
Thank you Erik! I'm glad we could be of assistance once again and we hope that the situation with your own flat works out for the better! ...

“Second to None...”

Share on :
Feb 18,2024
Minithumbup
Tom
Mark
By: 'Fabian and Pam'
Feb 18,2024
0 people found
this helpful
Our experience with the team at Clouds Property Management has been second to none. The communication from start to finish from both Mark and Tom (in particular) has been impeccable. All information has been clear, concise and prompt, in a difficult market this was a ...
read full review
Was this helpful? Yes
By: Tom
Feb 19, 2024
View all comments (1)
A pleasure working with you both. Wishing you a wonderful time in your new home! ...

“Trustworthy and helpful...”

Share on :
Nov 09,2023
Minithumbup
Mark
Ryan
By: 'Stella'
Nov 09,2023
0 people found
this helpful
I had an excellent experience renting from Clouds. They are extremely trustworthy and responsive -- importantly they were also always available to answer questions about the property and the area. If I got the chance to rent from them in the future, I would....
read full review
Was this helpful? Yes
By: Mark McLeod
Nov 09, 2023
View all comments (1)
Was great working with you! Thanks for the lovely words. ...

“Ryan was extremely helpful. He was prompt in ......”

Share on :
Aug 14,2023
Minithumbup
Ryan
By: 'Maya'
Aug 14,2023
0 people found
this helpful
Ryan was extremely helpful. He was prompt in answering any queries I had, and gave very thorough answers. The process was therefore smooth and easy. Highly recommend!...
read full review
Was this helpful? Yes

“Really happy to do this business with Mark. I......”

Share on :
Jul 19,2023
Minithumbup
Mark
By: 'Jiawei Wang'
Jul 19,2023
0 people found
this helpful
Really happy to do this business with Mark. I was abroad and couldn't view the property in person. Mark recorded a video for me and he replied my questions quite fast....
read full review
Was this helpful? Yes
By: Mark
Jul 19, 2023
View all comments (1)
Thanks! Look forward to working with you. ...

“A prompt and professional service throughout...”

Share on :
May 02,2023
Minithumbup
Mark
By: 'A Recent Tenant'
May 02,2023
0 people found
this helpful
A prompt and professional service throughout. Mark was extremely quick to respond to emails and provided a first class service. Thank you!...
read full review
Was this helpful? Yes
By: Mark McLeod
May 02, 2023
View all comments (1)
Thank you Elmar. Hope you are settling in well to your Edinburgh flat! ...

“Great 5 star experience with clouds. Helped m......”

Share on :
Mar 16,2023
Minithumbup
Mark
Ryan
By: 'James'
Mar 16,2023
0 people found
this helpful
Great 5 star experience with clouds. Helped me through the letting experience, especially to a novice like myself. Worked with them for over 3 years until I decided to sell the flat. Would highly recommend....
read full review
Was this helpful? Yes

“Très bonne agence. Je recommande vivement....”

Share on :
Oct 28,2022
Minithumbup
Ryan
By: 'VLAHAKIS'
Oct 28,2022
0 people found
this helpful
Très bonne agence, très bons contacts, très bons agents. Merci beaucoup pour votre aide, votre accompagnement, votre disponibilité. Ryan et Jonny sont de très bons conseils. Je recommande vivement....
read full review
Was this helpful? Yes

“Great and speedy agency/lettings experience!...”

Share on :
Sep 06,2022
Minithumbup
By: 'Nadine'
Sep 06,2022
0 people found
this helpful
I recently rented a flat through Clouds Property Management in Edinburgh and could not be happier. I was moving from abroad, looking for a space on short notice and Jonny has been of exceptional help from the very first point of contact up until settling ...
read full review
Was this helpful? Yes

“Exceptional experience throughout the letting......”

Share on :
Sep 02,2022
Minithumbup
Mark
Ryan
By: 'Sam & Lisel'
Sep 02,2022
0 people found
this helpful
Exceptional experience throughout the letting process with Mark and Ryan at Clouds Property Management. As this was our first time renting a flat in Edinburgh, Mark was quick to explain the details and nuances of the local laws governing the Edinburgh/Scotland real-estate markets - ...
read full review
Was this helpful? Yes
By: Mark McLeod
Sep 05, 2022
View all comments (1)
Thanks for the great review Sam. Hope you and Lisel are very happy in your new Edinburgh home. ...

“Couldn't recommend enough! Mark and Jonny wer......”

Share on :
Aug 09,2022
Minithumbup
Mark
By: 'Piper Tozer'
Aug 09,2022
0 people found
this helpful
Couldn't recommend enough! Mark and Jonny were huge helps and made my rental experience easy and secure. They are very communicative and helped me massively during this competitive market. Thanks again!...
read full review
Was this helpful? Yes

“Clouds is the most positive experience I have......”

Share on :
Sep 09,2021
Minithumbup
Mark
By: 'N. Vette'
Sep 09,2021
0 people found
this helpful
Clouds is the most positive experience I have had with a letting agency in Edinburgh. Mark and the team are quick to respond and always willing to help. I strongly recommend them to anyone looking for a rental property in Edinburgh....
read full review
Was this helpful? Yes

“The team at Clouds have excelled themselves t......”

Share on :
Sep 06,2021
Minithumbup
Mark
By: 'Catherine Clarke, Director, One Twelve Twenty Six Ltd'
Sep 06,2021
0 people found
this helpful
The team at Clouds have excelled themselves throughout the management of our portfolio. We look forward to working with them in the future....
read full review
Was this helpful? Yes

“Clouds Property Management and each member of......”

Share on :
Sep 03,2021
Minithumbup
By: 'Aline'
Sep 03,2021
0 people found
this helpful
Clouds Property Management and each member of this excellent team is in every way praiseworthy in their high standards of house property, their sense of responsibility in good maintenance and their courteous and understanding approach in difficult circumstances. They are well above than just a ...
read full review
Was this helpful? Yes

“Clouds are super efficient and very friendly.......”

Share on :
Sep 03,2021
Minithumbup
Mark
By: 'LP'
Sep 03,2021
0 people found
this helpful
Clouds are super efficient and very friendly. Any issues we’ve had have been resolved very quickly. Would definitely recommend them....
read full review
Was this helpful? Yes

“Fantastic company to let with, I have been a ......”

Share on :
Sep 02,2021
Minithumbup
Mark
By: 'Rosie M'
Sep 02,2021
0 people found
this helpful
Fantastic company to let with, I have been a tenant for 2 years now an owner would be delighted to let them care for my property....
read full review
Was this helpful? Yes
Staff picture Mark
(158)
Staff picture Ryan
Staff picture Tom
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management, Edinburgh EH1 3LH



Get in touch with

Clouds Property Management

Branch - Edinburgh, EH1