0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 09,2019
Aug 09,2019
5
people found
this helpful
this helpful
Shocked at the attitude on the branch staff in Sunningdale at the end of a high value (25k) short term rental in Ascot, as they would not approve the release of the _undisputed_ amount of our deposit of almost 6k because of a claim by the landlord for 600 that we wish to take to dispute resolution as it is frivolous (handle on the wine cooler loose, light bulbs/transformers (10 years old) that failed, and 160.00 to refix the corner of a carpet that lifted when it was professionally cleaned).
The offer letter from Hamptons said it as was an assured shorthold tenancy, which would have the full protection of the tenants deposit scheme (TDS), but the actual document they gave us was NOT an AST so they are holding our full deposit in their client account and would not release it - not even the _undisputed_ amount.
We have now had to instruct lawyers for release of the_ undisputed_ amount, while initiating a dispute resolution process over the 600.00 of frivolous claims.
Shocking customer service, arrogant and unprofessional... or perhaps they see the landlord as the client while we, paying 25k for a short term rental, are just a nuisance.
We will be following through with the company's complaints procedure.
The offer letter from Hamptons said it as was an assured shorthold tenancy, which would have the full protection of the tenants deposit scheme (TDS), but the actual document they gave us was NOT an AST so they are holding our full deposit in their client account and would not release it - not even the _undisputed_ amount.
We have now had to instruct lawyers for release of the_ undisputed_ amount, while initiating a dispute resolution process over the 600.00 of frivolous claims.
Shocking customer service, arrogant and unprofessional... or perhaps they see the landlord as the client while we, paying 25k for a short term rental, are just a nuisance.
We will be following through with the company's complaints procedure.
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Latest Reviews
9th Aug 2019
reviewed by 'Rob'
Opening Hours
Address
Hamptons International
6 Broomhall Buildings, Chobham Road
Sunningdale
Berkshire
SL5 0DU
01344 669899
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £2,250 | £4,167 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 09,2019
Aug 09,2019
5
people found
this helpful
this helpful
Shocked at the attitude on the branch staff in Sunningdale at the end of a high value (25k) short term rental in Ascot, as they would not approve the release of the _undisputed_ amount of our deposit of almost 6k because of a claim by ...
read full review
read full review
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Jan 04,2019
Jan 04,2019
5
people found
this helpful
this helpful
I have finally come round to writing this review. I cant do it justice
In late 2016 the Sunningdale branch of Hamptons International approached me to find a tenant for my family home, which they did. Unfortunately, they found me the tenants from hell who reneged ...
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read full review
Comment on agent fees
High - only justifiable because of high rents
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
