0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jan 04,2019
Jan 04,2019
5
people found
this helpful
this helpful
I have finally come round to writing this review. I cant do it justice
In late 2016 the Sunningdale branch of Hamptons International approached me to find a tenant for my family home, which they did. Unfortunately, they found me the tenants from hell who reneged on every agreement and promise made, failed to pay the rent, caused damage, lied routinely, and requested within two months to be let off their 18-36 month contract on fictitious grounds. I granted this as it was clearly the best option for my family. This was a family home which i was forced to let, not a business
I then pursued Hamptons appeals process through its three stages and on to the Housing Ombudsman, requesting return of the approx 2,350 I had paid them for the service. The Ombudsman, as they must, focussed on due process and found failings in their referencing and their communications and recommended a modest financial compensation which both side accepted - I was unable to determine how to take the appeal further to court with confidence. My appeal cited various failings in Hamptons but, as importantly, I asked them to contribute as a responsible large employer to the outcome that they had played a key part in, and which was indisputable. As someone who works in a small business we would never ever fail to give the money back in such circumstances where the customer gets such a rotten deal. But they didnt - their responses were inconsistent and evasive. I deeply regret not meeting these tenants myself - it would have been obvious in a second that these were not suitable. i relied on Hamptons
My conclusion - they have characteristics of a corporate - large, insensitive, unresponsive, overly expensive, never responsible. I will now always seek out a smaller independent agent who i liked and for whom reputation matters more. Also, the processes they charge for such as referencing are pretty valueless. But you need investigate them.
My abiding memory - apart from my first experience of a sociopath - is the ridiculous number of signatures HI require on their contracts, on each and every page - that tells you how they operate. Of course, they are perfectly pleasant.
In late 2016 the Sunningdale branch of Hamptons International approached me to find a tenant for my family home, which they did. Unfortunately, they found me the tenants from hell who reneged on every agreement and promise made, failed to pay the rent, caused damage, lied routinely, and requested within two months to be let off their 18-36 month contract on fictitious grounds. I granted this as it was clearly the best option for my family. This was a family home which i was forced to let, not a business
I then pursued Hamptons appeals process through its three stages and on to the Housing Ombudsman, requesting return of the approx 2,350 I had paid them for the service. The Ombudsman, as they must, focussed on due process and found failings in their referencing and their communications and recommended a modest financial compensation which both side accepted - I was unable to determine how to take the appeal further to court with confidence. My appeal cited various failings in Hamptons but, as importantly, I asked them to contribute as a responsible large employer to the outcome that they had played a key part in, and which was indisputable. As someone who works in a small business we would never ever fail to give the money back in such circumstances where the customer gets such a rotten deal. But they didnt - their responses were inconsistent and evasive. I deeply regret not meeting these tenants myself - it would have been obvious in a second that these were not suitable. i relied on Hamptons
My conclusion - they have characteristics of a corporate - large, insensitive, unresponsive, overly expensive, never responsible. I will now always seek out a smaller independent agent who i liked and for whom reputation matters more. Also, the processes they charge for such as referencing are pretty valueless. But you need investigate them.
My abiding memory - apart from my first experience of a sociopath - is the ridiculous number of signatures HI require on their contracts, on each and every page - that tells you how they operate. Of course, they are perfectly pleasant.
Comment on agent fees
High - only justifiable because of high rents
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
9th Aug 2019
reviewed by 'Rob'
Opening Hours
Address
Hamptons International
6 Broomhall Buildings, Chobham Road
Sunningdale
Berkshire
SL5 0DU
01344 669899
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £2,250 | £4,167 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 09,2019
Aug 09,2019
5
people found
this helpful
this helpful
Shocked at the attitude on the branch staff in Sunningdale at the end of a high value (25k) short term rental in Ascot, as they would not approve the release of the _undisputed_ amount of our deposit of almost 6k because of a claim by ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 04,2019
Jan 04,2019
5
people found
this helpful
this helpful
I have finally come round to writing this review. I cant do it justice
In late 2016 the Sunningdale branch of Hamptons International approached me to find a tenant for my family home, which they did. Unfortunately, they found me the tenants from hell who reneged ...
read full review
read full review
Comment on agent fees
High - only justifiable because of high rents
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
