Enfields Lettings
Oxford, OX4
1.6/5, 24 reviews
25% recommended
0% lettings valuation accuracy
33% lettings fee satisfaction

“Students Stay Away....”

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Aug 07,2019
Minithumbdown
By: 'Lauren Smart'
Aug 07,2019
4 people found
this helpful
Students Stay Away.
If I could give less than 1 star I would. Myself and my 4 other housemates went with enfields this year, to find a student house for our second year of university. over the 11 month period, we were treated as idiots, with all sorts of "necessary costs and fees" which simply do not exist in the real world e.g. "exit fee of £210 per tenant", "administration fee of £400 per tenant", the list goes on.
Our house was old, had its problems - problems that would have taken less than a days work to fix had they been bothered to contact the landlord (who we never met or ever heard from ourselves) and get them sorted. Our boiler (which looks like a relic off the titanic), didn't work properly from day 1, meaning we had insufficient heating over the winter, and no hot water throughout our entire tenancy. We emailed, phoned, even went to the agency in person, multiple times and they never did anything at all. The first ground floor bedroom had severe rising damp from before our tenancy started, and we were assured that it would be fixed before we moved in. This was never fixed and continued to get increasingly worse, as DRIPPING WATER was accumulating around the 2 plug sockets in the bedroom. A combination of which we are taught to be deadly from a very early age. Ground floor bedroom number 2, had an infestation of slugs which got into the tenant's clothes, shoes and carpet, and again Enfields did nothing about the issue. Upstairs first bedroom had damp and mould; they told the tenant to simply "wipe the mould off the wall with a wet-wipe", which then put more damp into the wall and caused more of an issue, not to mention the fact that it created a black, smeary mess on the wall which we will probably now get penalised for in our deposit. Upstairs second bedroom had more mould on both the ceiling and the wall behind the tenants pillows, so she was sleeping in front of this mould the whole time - surprise, surprise Enfields chose to ignore the numerous emails the tenant had sent to them with photos of the issue. Saving the best to last, the upstairs third bedroom was so poorly ventilated, that thick layers of toxic black mould were accumulating on all four walls of the room, into the wardrobe and surrounding the bed. This resulted in a decline in health for the tenant, who ended up not being able to stay in the room any longer, due to rashes and poor breathing taking over as a result. The landlord apparently promised a rent reduction of 50% to her, however this took nearly 2 months to be put into place. She also had to throw away the majority of her clothes and shoes in the wardrobe because they were so damaged from the mould and damp in the room. She had contacted Enfields countless times, phoned them, had her parents phone them, and every time Lisa would be conveniently "out of office". Every now and then we would have builders show up (usually unannounced) to "fix" the damp in the bedrooms, however their idea of fixing the damp and mould was to literally just paint over it. Later on they told us to keep the heating on as much as possible so as to dry out the damp, and we expressed our concerns over costing of the excess gas usage (to which Enfields had promised us the Landlord would reimburse us for), and the fact that the boiler and thermostat didn't work, as a result, Enfields did nothing and the problems worsened. To add insult to injury, the washing machine then broke, it took Enfields a week just to reply to our initial email about the issue and then another nearly 2 weeks for them to send someone to replace it. Except they couldn't fit it for some sort of plumbing issue, so then we had to wait even longer for it to get fitted. As of the final day of the tenancy the old machine was still sat in the utility room and we were never told what to do with it, and no one ever came to take it away.
As the tenancy went on we heard less and less from Enfields in regard to our issues with the house. Our shower stopped working due to an electrical fault, and we were left for over a week with no shower, we all emailed several times but it didn't make them feel the sense of urgency at all, for more context, we are all archaeology students, in the field getting muddy. A shower is fairly crucial for us, as it is for everyone.
The thermostat for the boiler was hanging off the wall from day 1, so even if the boiler was miraculously working we could never get the heating to be higher than 17 degrees. The living room light was unusable for over 2 months, because it was haphazardly hanging out of the ceiling with wires exposed, so when the bulb blew we couldn't change it, this problem wasn't fixed until the week before everyone moved out. We had 2 smoke detectors in the entire house, one in the hallway by the front door, 2 rooms away from the kitchen, and one on the upstairs landing. Upon a council inspection at the beginning of MARCH 2019, who were appalled by the lack of fire door and smoke detectors, we were told that there would be 3 additional smoke detectors put in as soon as possible. These smoke detectors were installed a week before we moved out, in the last week of July.
All of this on top of endless agents turning up with hopeful-looking future tenants, but they never gave us any advance notice for this at all (it is contracted that we are to have AT LEAST 24 hours notice before a viewing or inspection) so we told them they had to go. Mostly in hope that it would give the new tenants an insight into what they were potentially getting themselves into; an unreliable, disrespectful, unprofessional and inadequate agency, to go hand-in-hand with an overall stressful, disappointing and miserable tenancy.

I am unaware of how the agency treat "normal" tenants (non-students), but it seemed to us that they were completely taking advantage of the assumed naivety of us as students. I strongly recommend for anyone looking to rent or buy a property, to do it with literally ANYONE but Enfields. We have nothing positive to express about Enfields at all, and I hope for the new tenants (who are being charged an extra £20/month in rent for a house that hasn't been improved at all) that they make sure to stand up to them, and pester them with all issues, because they really won't care at all and good luck getting anything from them.
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Opening Hours
Address

Enfields Lettings
291a Iffley Road
Oxford
Oxfordshire
OX4 4AQ
01865 249408

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 33% £380 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 6 16 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“They are like pantomime criminals, you just t......”

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Mar 08,2020
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By: 'Soren Stirling'
Mar 08,2020
2 people found
this helpful
They are like pantomime criminals, you just think they are stupid people trying to seem normal, but they are acting their part to screw you over, by any means they can. They simply decided to keep my deposit, Naz spoke pure idiotic gibberish on the ...
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“You've been too busy being a BNOC and left finding ......”

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Dec 18,2019
Minithumbdown
By: 'Alex'
Dec 18,2019
4 people found
this helpful
You've been too busy being a BNOC and left finding your next house too late. Whilst looking you come across some fairly reasonable looking places with an agent called Enfield. Do yourself a favour and continue scrolling, it doesn't matter how desperate you are for ...
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“1* for so. many. reasons.So illegal. All of ......”

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Nov 24,2019
Minithumbdown
By: 'Megan'
Nov 24,2019
3 people found
this helpful
1* for so. many. reasons. So illegal. All of it. Will let the other reviews do most of the talking however we had our entire deposit robbed under completely unjust (and illegal circumstances). The way we were treated was utterly contemptible; we had our mothers told ...
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“Students Stay Away....”

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Aug 07,2019
Minithumbdown
By: 'Lauren Smart'
Aug 07,2019
4 people found
this helpful
Students Stay Away. If I could give less than 1 star I would. Myself and my 4 other housemates went with enfields this year, to find a student house for our second year of university. over the 11 month period, we were treated as idiots, with all sorts ...
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“Avoid at any cost...”

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Mar 18,2019
Minithumbdown
By: 'Rocio'
Mar 18,2019
3 people found
this helpful
Just so you know, after everything I went to the shelter to get advice on how to sue them, and I didn´t even have to say their name, she already knew*. They play with young people and students, mainly but they can ** anybody that ...
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Comment on agent fees
Bad.
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By: James
Jun 03, 2020
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Scammers and liars, law suit against this agency was filled. Avoid if you don’t want to loose health, time and money. ...

“Absolute monstrosity of an estate agent...”

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Jan 22,2019
Minithumbdown
By: 'Adam'
Jan 22,2019
6 people found
this helpful
Worst estate agent that we have ever experienced in 6 years of lettings. We could write a whole book on their wrong doings, short story; DO NOT USE THEM. Went downhill from 1 week into the lettings they told us falsified information and charged us for call ...
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Comment on agent fees
Reasonable
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By: Al
Jan 27, 2019
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THE WORST ESTATE AGENTS... they might seem cheap, but they will keep your deposit at the end to make it worth their while, please don't use these guys ...

“Absolutely horrific estate agents...”

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Dec 27,2018
Minithumbup
By: 'Will'
Dec 27,2018
7 people found
this helpful
Absolutely horrific estate agents *AVOID AT ALL COSTS* It all started out at the start of the tenancy agreement they act all sweet especially NAZ who promises things will be amended on the property yet when it comes to after you have paid the deposit ...
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Comment on agent fees
Average
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“Terrible experience despite my friends and I being organised students...”

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Dec 10,2018
Minithumbdown
By: 'Caz'
Dec 10,2018
6 people found
this helpful
I let with this agency in the first year of my masters. At first, my friends and I had thought we had gotten lucky with the house and the decently priced fees, in addition to me thinking I had made it clear about my experience ...
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Comment on agent fees
Standard fees but you spend so much energy and time on them that its pretty much a punch in the face.
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“ABSOLUTE NO GO...”

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Aug 27,2018
Minithumbdown
By: 'Student'
Aug 27,2018
8 people found
this helpful
I definitely wouldn't recommend Enfields to anyone!! They constantly lie to make themselves look better, never take responsibility for the things they've done wrong and instead blame you, seem to go for the cheapest builders/maintenance contractors so they are only spending the bare minimum ...
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“stolen deposit...”

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Aug 14,2018
Minithumbdown
By: 'Student'
Aug 14,2018
8 people found
this helpful
Yep, just like everyone else, Enfields Lettings found a way to screw me over finally. I was paying three months in advance, keeping the place in perfect condition, made no unreasonable demands etc etc, and Despite leaving on good terms, having respected the property which ...
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Comment on agent fees
Bad - high, and they will still steal from you.
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“Awful...”

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Jul 09,2018
Minithumbdown
By: 'Student'
Jul 09,2018
13 people found
this helpful
Genuinely couldn't recommend any less, absolute joke of a business. Never reply to emails, don't pay back deposits, continuously display scamming behaviour and take advantage of students....
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“Good Agency...”

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May 31,2018
Minithumbup
By: 'James Conner'
May 31,2018
3 people found
this helpful
Nice guys, Good house and swift deposit return. fee reasonable. I would re-rent from them and recommend them. could do better with communication, sometimes your not sure if work is being done, but was always completed in fairness....
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Comment on agent fees
good
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By: oxfordrenter201
May 25, 2020
View all comments (1)
This review is probably written by someone from Enfield to try and bump up their ratings, so be sensible and listen to all of the other reviews! ...

“Organized gang scam...”

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May 28,2018
Minithumbdown
By: 'OxfordStudent'
May 28,2018
14 people found
this helpful
Worst lettings agent that I had in my life. This people completely know what they are doing. They know that you are an international student so they act very well at the beginning to make you feel comfortable and then abuse you. The nightmare start ...
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Comment on agent fees
Bad
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“NEVER CONTRACT WITH THEM...”

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May 28,2018
Minithumbdown
By: 'Yann'
May 28,2018
10 people found
this helpful
Worst letting experience ever!!! These people are just here for your money, do not contract with them by any means!!!...
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Comment on agent fees
Extremely bad
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“AVOID THIS AGENCY...”

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May 28,2018
Minithumbdown
By: 'Chris'
May 28,2018
7 people found
this helpful
Avoid this agency by all means if you don't want to loose your money. They are scammers, they take ages to solve problems and they charge you a lot more than you can expect when it's about to move out!!! I have never seen people ...
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Comment on agent fees
Very bad
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“exellent...”

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May 21,2018
Minithumbup
By: 'Andy Cummings'
May 21,2018
2 people found
this helpful
Thank you Enfield's team, we had a great experience. Highly recommended, best houses at a good price. simply fantastic....
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Comment on agent fees
good
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“Very good...”

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May 14,2018
Minithumbup
By: 'Kelly costa'
May 14,2018
2 people found
this helpful
As estate agency's go ( and I've used my fair share) enfields has proved its self to be a great one, I would definitely use again and recommend to friends and family. I receive 92%of my deposit 4 days after leaving. I used enfields for 2 years and ...
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Comment on agent fees
Cheapest I found in oxford
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“bunch of thieves and charlatans!...”

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May 12,2018
Minithumbdown
By: 'Andyc'
May 12,2018
9 people found
this helpful
They want your money, they lie about handing paper work out and are verbally aggressive. When challenge to refund my money because they haven't give me any documentation to prove that I pay agency fees, Naz left the office and Abdul was rude and verbally ...
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Comment on agent fees
Unnacceaptable!
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“As what you would expect from an agent...”

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Apr 11,2018
Minithumbup
By: 'Macky'
Apr 11,2018
4 people found
this helpful
Lived with Enfields Lettings for 2 years, just received my deposit back. Charged me for burning the carpet (rightfully).Had few maintenance issues especially Boiler breakdown in Winter, the landlord was terrible but Enfields helped in sorting it out. The agent is only as good as ...
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Comment on agent fees
Good
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“Avoid this letting agency at all costs if you can! ......”

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Dec 24,2017
Minithumbup
By: 'Shirley'
Dec 24,2017
11 people found
this helpful
Avoid this letting agency at all costs if you can! Especially students! The numerous problems my friends and I had with them during our tenancy was unbelievable. Even when you contacted them regularly and sent them emails on a regular basis in addition to looking ...
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Comment on agent fees
Okay when I had a contract with them but many fees were added on without evidence during the return of the deposit - would definitely request an invoice as they are reluctant to hand them out!
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“All scammers ! Naz is the rudest person I have ever ......”

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Dec 08,2017
Minithumbdown
By: 'Oxfordlola'
Dec 08,2017
11 people found
this helpful
All scammers ! Naz is the rudest person I have ever had the misfortune of talking to he will shout and threaten you on the phone !! They couldn't provide keys on the arranged date, lied about what fees are to be paid and took ages to ...
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Comment on agent fees
Bad
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“Absolute charlatans. Claimed to be unable to contact the owner ......”

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Oct 11,2017
Minithumbdown
By: 'Jay Ox'
Oct 11,2017
12 people found
this helpful
Absolute charlatans. Claimed to be unable to contact the owner for an extended period of time - land registry search eventually revealed that they were the owner. Their suggested repair man refused to come because he already had a year of unpaid bills for work ...
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Comment on agent fees
Pretty average.
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“STAY AWAY!! READ ALL THE NEGATIVE REVIEWS BEFORE YOU USE ......”

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Jul 15,2017
Minithumbdown
By: 'John B'
Jul 15,2017
11 people found
this helpful
STAY AWAY!! READ ALL THE NEGATIVE REVIEWS BEFORE YOU USE THIS COMPANY, DO NOT LISTEN TO THE LIES, THEY ARE SCAMMERS!!...
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Comment on agent fees
VERY BAD!
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“Terrible!! Do not let with Enfields under any circumstances. The ......”

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Aug 04,2016
Minithumbdown
By: 'DissatifiedAtEnfields'
Aug 04,2016
11 people found
this helpful
Terrible!! Do not let with Enfields under any circumstances. The service was appalingly bad even when there were urgent issues: we were not able to enter the house through the front door for 2 weeks, we had no washing machine for 3 weeks and when the person ...
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What agent could do to change your mind?
Bad - they were useless so I'm not sure what they did with the money
Attached Filesnbsp;
Comment on agent fees
Bad - they were useless so I'm not sure what they did with the money
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No fees information available
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Awards won by Enfields Lettings, Oxford OX4 4AQ


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