“Underwhelming support & poor communication...”
2 Star Review
Jun 11,2019
By:
'Owner'
Jun 11,2019
Branch: Manchester, First Floor The Courtyard, 50 Bridge Street
Services: Lettings (as a Landlord)
Rent PCM: £850
Would you recommend?: No
Postcode: L31
Branch: Manchester, First Floor The Courtyard, 50 Bridge Street
Lettings (as a Landlord)
Rent PCM: £850
Postcode: L31
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people found
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I am a property owner who uses Complete Ltd to look after my flat. My tenants contract expired five weeks ago and the tenant is still in my property without paying his rent. I had to highlight the issues to complete as they totally ignored the facts and despite communicating with them frequently I receive only delayed responses, mostly without the information requested in my emails. I had to ask them what actions I should take as they (as the agency) are showing very little concern about the situation. Even after requesting to serve section 21 to the tenant, I have not heard back from them if this had been done. emails are either ignored or responded in delayed fashion.
Comment on agent fees
Considering the poor service, I suppose the fees are inadequate.
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people found
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My disappointment with COMPLETE is that they dont represent the owners interest and only care about their fees. I requested that my property is inspected when the tenant failed to pay rent, they claimed that the apartment was in perfect condition, yet a couple of months later I had to pay forthe repairs...