Complete Prime Residential Ltd
3.9/5, 54 reviews
74% recommended
64% sales valuation accuracy
100% sales fee satisfaction
64% lettings valuation accuracy
73% lettings fee satisfaction



Property Features

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2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 64% 100% £246,500 £325,000
Lettings 64% 73% £850 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 1 25 11 0 0 2 0 1 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Lack of Professionalism...”

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Sep 16,2021
Minithumbdown
By: 'Mansoor'
Sep 16,2021
0 people found
this helpful
I contacted the regency the first day their ad was posted and was told it available and they will send me a tour next week. I whatsapped the number they contacted me asking for an update as half a week passed and was ignored. I ...
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“Harriette is an excellent property manager , ......”

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Apr 27,2021
Minithumbup
By: 'Grant Reynolds'
Apr 27,2021
0 people found
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Harriette is an excellent property manager , super responsive, always very helpful and always provides constructive , well thought through advice. It's a pleasure to deal with Harriette ....
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“Complete prime residential has been a great t......”

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Mar 30,2021
Minithumbup
By: 'Miss Ali'
Mar 30,2021
0 people found
this helpful
Complete prime residential has been a great tenancy agency to work with as tenant the last 3 years. Jody Micallef and her team from the London branch have been very professional and prompt to respond and deal with any of queries....
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“As an overseas landlord I need the reassuranc......”

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Mar 24,2021
Minithumbup
By: 'Philip'
Mar 24,2021
0 people found
this helpful
As an overseas landlord I need the reassurance that my property is well looked after and managed and that I get to hear about any issues as soon as possible. Jody Micallef has looked after my property for several years now and has always been ...
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“disgrace...”

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Jan 30,2021
Minithumbdown
By: 'CA'
Jan 30,2021
0 people found
this helpful
One word, a disgrace, that in essence is what I think of their services. No induction at all at the start of the tenancy, left with a leak near a socket for seven months (still not addressed) and end of tenancy bill with £240 for cleaning ...
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“Great London Property Manager...”

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Nov 09,2020
Minithumbup
By: 'Paris'
Nov 09,2020
0 people found
this helpful
We've been using Complete to manage our properties in London and Manchester. Our current London property manager, Sky Mansfield, is excellent and much better than our previous managers. She promptly replies to our inquiries and keeps us updated and informed. Nothing is more important than ...
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“I would like to take this opportunity to than......”

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Nov 03,2019
Minithumbup
By: 'Rohtash'
Nov 03,2019
0 people found
this helpful
I would like to take this opportunity to thank Mr. Ciaran McDonnell, he is Sales and Lettings Consultant for Complete Prime in London. We interacted for a flat in ilford but there is a issue arises because of existing tanate deny to leave on time. ...
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“Very friendly and personal communication, ver......”

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Sep 20,2019
Minithumbup
By: 'Sara'
Sep 20,2019
0 people found
this helpful
Very friendly and personal communication, very helpful and well organized upon arrival. Ciaran as well as Sky from the team are very responsive as well....
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“Joana Ferreira is my property manager and rea......”

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Aug 20,2019
Minithumbup
By: 'Rebecca'
Aug 20,2019
0 people found
this helpful
Joana Ferreira is my property manager and really does provide an excellent service for me. She is efficient and a pleasure to deal with...always providing support, documentation, advice and happy to follow up on specific queries with professionalism and kindness. I would like to ...
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“Relocation can be difficult but with helpful ......”

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Jun 24,2019
Minithumbup
By: 'Bakalarz'
Jun 24,2019
0 people found
this helpful
Relocation can be difficult but with helpful and professional service I have received from Mai Webster it was smooth and easy. Thank you Mai for all your help. Jolanta...
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“Really bad! Avoid!...”

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Jun 19,2019
Minithumbdown
By: 'HP'
Jun 19,2019
3 people found
this helpful
Really bad staff, they don't care about tenants, they just care about money. They will discount you for everything in the deposit, even for staff that you leave at the house or things that the house doesn't have. In the cleaning they add carpet cleaning ...
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“Underwhelming support & poor communication...”

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Jun 11,2019
Minithumbdown
By: 'Owner'
Jun 11,2019
1 people found
this helpful
I am a property owner who uses Complete Ltd to look after my flat. My tenants contract expired five weeks ago and the tenant is still in my property without paying his rent. I had to highlight the issues to complete as they totally ignored ...
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Comment on agent fees
Considering the poor service, I suppose the fees are inadequate.
Was this helpful? Yes
By: owner
Sep 15, 2020
View all comments (3)
To owner hk: I had to resolve to find the key person in complete LTD via linkedin and contacted her. The issues was partially resolved when the tenant moved out, paid the rent in installments and left a damaged property which I had to fight to get deducted from the deposit - which they eventually gave me. My disappointment with COMPLETE is that they dont represent the owners interest and only care about their fees. I requested that my property is inspected when the tenant failed to pay rent, th ...

“Awful agency. Does not care about tenant rights or happiness...”

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Jun 05,2019
Minithumbdown
By: 'Susana'
Jun 05,2019
0 people found
this helpful
Beware of this agency. This will scam you out of every penny you have. Their contracts are long and geared toward collecting fees and defending their company - not your tenancy rights! They do not care about tenant's happiness, budget, or comfort. BEWARE. Use another ...
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Comment on agent fees
They collect fees even when not legal.
Was this helpful? Yes
By: Complete Prime Residential
Jun 05, 2019
View all comments (1)
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants. However, we have always remained transparent about fees and charges and ensure that you are made aware of these at every stage of the lettings a ...

“Apparently can't be bothered...”

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Apr 13,2019
Minithumbdown
By: 'Andy'
Apr 13,2019
0 people found
this helpful
Called to enquire about a property managed by Complete Prime Residentials and was frustrated by the lack of effort shown by whoever I spoke to on the phone. Was told that they would need to ask the landlord about my enquiry, but didn't even bother ...
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“Extremely Responsive Service...”

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Apr 02,2019
Minithumbup
By: 'Fred'
Apr 02,2019
0 people found
this helpful
Sasha has been extremely helpful and responsive, someone I highly recommend. Sasha has continued to follow-up and kept me informed of progress....
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“Prompt and fast...”

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Mar 29,2019
Minithumbup
By: 'Samreen'
Mar 29,2019
0 people found
this helpful
Overall a very positive experience. Renae has been outstanding throughout and the process of moving and getting paperwork transferred has been easy. Thank you for being so thorough...
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Comment on agent fees
Good
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“Beware...”

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Mar 29,2019
Minithumbdown
By: 'Q'
Mar 29,2019
1 people found
this helpful
Beware of renting from this agency. My family was left without running water and heating on many occasions. Complete kept blaming the building managing agent and a faulty pump for this but provided no help in resolving the issue. There were issues with not only ...
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Comment on agent fees
Unnecessary fees should be banned.
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“Good move...”

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Mar 27,2019
Minithumbup
By: 'Mr'
Mar 27,2019
0 people found
this helpful
I found the service smooth, questions were answered promptly and any concerns that could not be answered were forwarded to someone with the answer. I was very happy with the service and would use Complete in the future. I found Renae very knowledgable and helpful ...
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Comment on agent fees
Decent
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“Quality Professional Service...”

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Feb 03,2019
Minithumbup
By: 'Mr'
Feb 03,2019
0 people found
this helpful
Sky has been magnificient managing my London apartment, providing highly professional and reliable service. She is very efficient and prompt in responding to all sorts of related matters....
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“Letting...”

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Dec 21,2018
Minithumbup
By: 'Vee'
Dec 21,2018
0 people found
this helpful
Ciaran and Zoe were very helpful throughout the whole process of renting. Zoe finalized the arrangements to move swiftly! Thanks!...
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Comment on agent fees
The fees are a bit much
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“Disappointing service, disrespect for tennants and distrust for subcontractors...”

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Dec 13,2018
Minithumbdown
By: 'Tennant'
Dec 13,2018
0 people found
this helpful
We have rented an appartement from Complete and we are heavily disappointed with their service. During the mandatory inspection that was exacted by a subcontractor when the key was handed over to us, about 15 points of attention where highlighted. 3 days later we added another 15, All ...
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Comment on agent fees
To high for what you get for it but I think reasonable for the market.
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“Friendly and Proffesional...”

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May 02,2018
Minithumbup
By: 'Paul'
May 02,2018
0 people found
this helpful
We are new in the UK and Lucy Dewdney was the friendly and professional voice on the other side. Regular communication and progress of our application was excellent....
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Comment on agent fees
Good
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“Ali...”

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Apr 26,2018
Minithumbup
By: 'Ali'
Apr 26,2018
0 people found
this helpful
Great communication and easy to talk with. Can only recommend! Terry has a nice service minded attitude and quick to respond....
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Comment on agent fees
Reasonable fee for the good service you get back
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“Review for Thomas Wade Property Mangr...”

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Apr 23,2018
Minithumbup
By: 'MARY'
Apr 23,2018
0 people found
this helpful
I have been a client of Complete Lettings for almost a year. So far I am very happy with the service, the lettings staff and property managers have been very good. As new to lettings it has been very reassuring to work with a team ...
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Comment on agent fees
REASONABLE
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“Great Customer Service...”

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Mar 28,2018
Minithumbup
By: 'Deniz'
Mar 28,2018
0 people found
this helpful
Mark has been very professional and friendly. He took the time to explain the best options for me and got the job done within one day. Agent before him never dealt with enquiries promtly and even decided to go on annual leave at the time ...
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“Supported me for a short period (September 2017 to December 2017). Never ......”

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Jan 03,2018
Minithumbup
By: 'Urvesh'
Jan 03,2018
0 people found
this helpful
Supported me for a short period (September 2017 to December 2017). Never had any issues during that time and not enough time to do a full review. However,in that short time I received adequate support as required....
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Comment on agent fees
Good
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“As an overseas investor for a London property, I find ......”

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Jan 02,2018
Minithumbup
By: 'ChrisC'
Jan 02,2018
0 people found
this helpful
As an overseas investor for a London property, I find Complete's service to be prompt, professional and assuring. In particular of my property manager - Monique Smythers - who has been ever present in taking care and updating me on the status and condition of ...
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Comment on agent fees
For a hassle free management experience, Complete's fees are fair and good.
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“Poorly arranged, There are so many indignities and humiliation ... I ......”

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Dec 21,2017
Minithumbdown
By: 'Laiana'
Dec 21,2017
1 people found
this helpful
Poorly arranged, There are so many indignities and humiliation ... I trusted the agency and the clerk when he asked me for £ 500 to negotiate with the landlord about the flat furniture I had liked (I have evidence in emails) he assured me that if the landlord ...
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Comment on agent fees
High fees, we waited for the answers for 1 month, we provided everything they asked for, but the agency always had a problem, if they had told us from the beginning, we would never have paid that money. By law the fees for checking credit will never cost £ 500. I'm sad.
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“Highly professional and informative all the way through. Would be ......”

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Dec 18,2017
Minithumbup
By: 'Tim'
Dec 18,2017
0 people found
this helpful
Highly professional and informative all the way through. Would be very happy to recommend and would hope to be dealing with Joana again in the future....
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“We have been dealing with Complete over the last 2 years. ......”

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Sep 12,2017
Minithumbup
By: 'Sujay'
Sep 12,2017
1 people found
this helpful
We have been dealing with Complete over the last 2 years. While overall, it's been a very positive experience, there was a brief period of about 7 months or so during which the quality of communication and interaction was less than stellar. However, after Adam Carter took ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Policy
Whilst we endeavor to always deliver the highest standards of service to our clients, issues do arise from time to time where there may be cause for concern or complaint. Your initial point of contact at Complete will always try and resolve any issues with you directly.
Last updated at 11:38 AM 15/06/2021 by Melanie Callender

Awards won by Complete Prime Residential Ltd

Individual Branch Awards

London, EC1V


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