“Purple bricks Stay away...”

Jun 04,2019
By: 'paul'
Jun 04,2019
15 people found
this helpful
Purple bricks, where shall I start. Undisclosed fees, not made clear, especially the use of their conveyancing company, otherwise there is a £360 extra fee. Lost set of keys to the house, no mention of offering to pay for a new set to be cut, even though they admitted to it being their employee who lost them. "Sold" the house three times, buyers unable to get mortgages (even though purple bricks are supposed to confirm source of funds i.e mortgage in principle), total lack of communication from after sales team, who are supposed to progress chase the buyers. Ignored calls, text messages & e-mails to both the agent, after sales team & support team (repeatedly.) House off sale for a total of 7 months, due to very, very slow management by purple bricks. Once they had their fee, total lack of interest & when viewings did take place, disclosure to possible buyers that "its been off sale twice, so may take a lower offer" without disclosing why it had not gone through & even hinting that there was a problem with the house (not the case). These people are totally unprofessional. Put the house up with one of their competitors, 8 viewings within a week, 3 offers & an offer accepted for more than purple bricks could achieve. I wish I had searched more of the reviews on this company (they seem to be able to hide negative reviews on certain sites, but they are there if you look in to it further). I am now struggling to get hold of the Purple Bricks agent, so I can get the keys back for the house.
Basically, they charge more than most estate agents, do not take customer care seriously & their process collapses due to very poor management/lack of resources.
Be warned stay away from this company, I certainly will & will make sure that everyone I can tell does so. They are shocking & do not back up any of the claims they make. Stay away
Comment on agent fees
poor for what you receive
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Suite 7 First Floor, Cranmore Place, Cranmore Drive Shirley, Solihull
West Midlands
B90 4RZ

0800 810 8008

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