0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Apr 19,2019
Apr 19,2019
2
people found
this helpful
this helpful
Very rude and unprofessional. I was a tenant for 8 months, till I couldn't live in their place anymore. There were a number of occasions when the house didn't have hot water, and due to their service only being available in the week days, I had to live without heating and hot water throughout the weekend. There's only one fridge for 6 people to share. The bins are small, and the agency/landlord wouldn't monitor overflow of rubbish but instead every single house mate would get a threat of being fined if it wasn't cleaned up. It was very unfair because their were some messy people living in the house and I had to clean up after them. I have sent pictures to the Agency of how badly the pile of rubbish would mount up in the drive, I would only receive the same email about a fine, even though it wasn't my rubbish. The agency contact centre isn't helpful at all, once I had enough of living in their houseshare I ask for my room to be re marketed, desperately wanting to leave as I was very unhappy living there, the HP team reassured me that they're desperately trying to find someone for my room (I had a contract for a year with them which i deeply regretted), but a girl had moved in the week that I was fed up and found a new place (at this point I was paying 2 rents and had very little money left for living costs) the girl mention how she wanted my room but was told it wasn't available which was alarming. They knew I had to pay them rent to the end of my contract if they didn't find a replacement. I just felt it was inhumane of them to do that. Even at the end of my tenancy agreement they delayed the refund of the rest of my rent and deposit. They told me they sent the DPS link and now it's up to DPS, but I contacted DPS which is a trusted government website, and they told me that the link was sent to them on the morning they sent it to me. So HP lettings lied to by saying they sent the DPS link at the beginning of the week, when really they waited till the end. I was miserable living in one of their houses in Perry Barr, but they genuinely did not care for the well being of their tenant.
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Opening Hours
Address
HP Sales and Lettings
Suite 8, Brook Street Business Centre, Brook Street
Dudley,Dudley
West Midlands
DY4 9DD
01212869007
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 75% | £325 | £590 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
- DY4
- DY1
- DY4
- WS10
- B16
- B66
- B42
- DY2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 08,2023
Sep 08,2023
2
people found
this helpful
this helpful
If I could give zero star I would. This is the worst agency or agent you could ever deal with. Bad customer service, bad everything. All they want is your money and then they go silent while looking for more ways to steal from you.
...
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Feb 28,2023
Feb 28,2023
2
people found
this helpful
this helpful
The very least you should expect from renting a property is that it’s habitable. HPSales and Lettings failed to meet that basic standard.
After a long day at Dudley zoo I was getting ready to put my daughter and myself to bed. My eight ...
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Attachments
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Mar 24,2021
Mar 24,2021
0
people found
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I have been using HP Lettings and Sales to manage the rental of properties for a very long time and the service that they provider is excellent.
The team are always professional, diligent and take care of both the landlord and the tenant.
Nothing is ...
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Mar 05,2021
Mar 05,2021
0
people found
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Worst Service Ever, don't have any problem solving skills. Heating wasn't working and all they could say was we will get back to you which they didn't for almost 5-6 hours. I had to buy a new portable heater and they didn't even compensate for ...
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Jul 13,2020
Jul 13,2020
0
people found
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Property was great nice 2 bedroom apartment for myself and partner
Maintenance to be requested to fix certain things in the property were ok but could be better regarding heating
Overall HP sales and lettings are good estate and would recommend using them
Staff are good ...
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Feb 10,2020
Feb 10,2020
0
people found
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Excellent service and very fast. I managed to move in the property within the same day thanks to Shamila from HP Sales and Lettings....
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Sep 29,2019
Sep 29,2019
3
people found
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this helpful
Out daughter moved into a property in Wolverhampton. Within a couple of days it was very apparent that there was a rat infestation outside and within the wall cavity Other tenants had already complained about this but nothing had been done.
Eventually pest control were ...
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Sep 29, 2019
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(1)
Hi Alex,
Thank you for taking the time to leave us feedback, we do appreciate it.
HP Sales and Lettings are committed to providing the highest possible service, ensuring all tenants and landlords are treated fairly and professionally.
We are very sorry to hear that you feel we have been unreasonable and unprofessional, Sylwia, our Head of Operations, Compliance and Quality has been further investigating and will shortly be in touch.
We take our tenants wellbeing and safety seriously, ...
Apr 19,2019
Apr 19,2019
2
people found
this helpful
this helpful
Very rude and unprofessional. I was a tenant for 8 months, till I couldn't live in their place anymore. There were a number of occasions when the house didn't have hot water, and due to their service only being available in the week days, I had ...
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Apr 23, 2019
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(1)
Hello Farzana
I understand that one of the tenants at the property, not yourself, reported an issue with the boiler not working on our out of hours telephone number on Sunday 14th April. A Gas Safe engineer attended to and resolved the issue with the boiler on Monday 15th April. As you know, we do operate an out of hours service between 5.30 pm and 9.00 pm Monday to Friday and 9.00 am to 9.00 pm Saturday and Sunday.
We have not received a request for an additional fridge for the property, ...
Angela
Harry
Charlotte
Demi
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:17 AM 11/10/2018 by Angela Parton
I understand that one of the tenants at the property, not yourself, reported an issue with the boiler not working on our out of hours telephone number on Sunday 14th April. A Gas Safe engineer attended to and resolved the issue with the boiler on Monday 15th April. As you know, we do operate an out of hours service between 5.30 pm and 9.00 pm Monday to Friday and 9.00 am to 9.00 pm Saturday and Sunday.
We have not received a request for an additional fridge for the property, if we had the request would have been presented to your landlord.
In respect of the rubbish that you refer to, HP Sales and Lettings have made several visits to the property to remove refuse when the local council have been on strike. However, tenants are expected to dispose of their own refuse in an orderly manner during normal operating times.
I understand that you contacted the branch and requested to be relinquished from your contract on 11th March. Your room was advertised with immediate effect and a new tenant was sourced, referenced and moved into your room on 16th April. At which point, you were relinquished from all responsibilities relating to the tenancy agreement. Furthermore, your balance of rent for April was paid to you on 18th April in addition to your full deposit return from DPS.
I hope this clarifies some of the points that you raised in your communication.
Regards
HP Sales and Lettings.