100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
Mar 26,2019
Mar 26,2019
1
people found
this helpful
this helpful
I have been very disappointed with the service I have received so far as a buyer for a property being advertised through Hilbery Chaplin. We arranged a viewing for a property, and they did not even show up -we waited 30 minutes and no phone call or notification to say that they weren't able to attend. Luckily, the office was very close to where I live so I went in and complained to be met with a meagre 'sorry about that'. It took them over 5 working days to actually submit an offer to the vendor (I doubt that the vendor was even notified that an offer was submitted until 5 days later). -If I was selling with them, I would be annoyed at how long they take to respond to buyers. They have to 'qualify' you through their mortgage buyers before they are able to submit the offer to the vendor (this is just a stupid sales call to get you to go with their brokers). They acted unprofessional on the phone and stated that the vendor was unlike to want to enter into a chain which involved purple bricks which is completely unprofessional and prejudice. I've had a much better service from purple bricks so far and its a whole lot cheaper. As a buyer, I would not recommend that customers sell their property through Hilbery due to their poor communication with potential purchasers.
Comment on agent fees
n/a -I am a purchaser
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Latest Reviews
9th Jun 2020
reviewed by 'Peter'
3rd Sep 2019
reviewed by 'Vijay'
26th Mar 2019
reviewed by 'C'
13th Oct 2017
reviewed by 'Adam'
19th May 2017
reviewed by 'Amrit'
2nd May 2017
reviewed by 'Verity'
Opening Hours
Address
Hilbery Chaplin
High Road
Laindon,Basildon
Essex
SS15 6DQ
01268 416661
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £285,000 | £315,000 |
| Lettings | 50% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 1 | 3 | 0 | 1 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 09,2020
Jun 09,2020
0
people found
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Laindon branch allows customers to dispose of PPE masks and makes no attempt to pick them up or arrange a cleaner to do so.
Disgusting!!!!!!!!!!!!...
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Sep 03,2019
Sep 03,2019
0
people found
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Not to be trust .... got my property for 4 months and booked 9 viewings but only 6 turn up of which 4 we need to do it ourselves and they started giving us feedback for people who didnt turn up and when started questioning they said they got feedback ...
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Mar 26,2019
Mar 26,2019
1
people found
this helpful
this helpful
I have been very disappointed with the service I have received so far as a buyer for a property being advertised through Hilbery Chaplin. We arranged a viewing for a property, and they did not even show up -we waited 30 minutes and no phone call ...
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Comment on agent fees
n/a -I am a purchaser
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Oct 13,2017
Oct 13,2017
0
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We used Hilbery Chaplin to sell our flat in Brentwood and after a terrible experience with another agent in the area, we were unbelievably impressed with the professionalism shown all round. Dan and James were fantastic throughout the sale process and got us more viewings ...
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Comment on agent fees
Fair
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May 19,2017
May 19,2017
0
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Hilbery Chaplin have been fantastic in helping me sell my home. The sales team were very good and always kept me informed of any updates.
Jack and Conor in particular are outstanding members of the team.
Conor took the time to come and see the ...
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Comment on agent fees
Good
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May 02,2017
May 02,2017
1
people found
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this helpful
We used hilbery chaplin to recently sell our property in pitsea. Right from our first meeting with Paul we found them honest and professional. I mainly spoke to Jack with regards to the sale and the viewings. He was polite and friendly and nothing was ...
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Apr 20,2017
Apr 20,2017
1
people found
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this helpful
Corinne was so helpful and supportive throughout the purchase, we had a long wait but she provides regular updates and reassurance....
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Comment on agent fees
Reasonable
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Apr 30,2014
Apr 30,2014
5
people found
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this helpful
My personal experience with Hilbery Chaplin is quite negative. When viewing properties their staff have often been late and unknowledgeable. They were managing one of the properties I was renting and considering they charged a reasonably high commission at the start of the tenancy, they ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:48 PM 11/02/2015 by Billie Atkin
