Mann
Woolwich, London, SE18
4/5, 27 reviews
81% recommended
67% sales valuation accuracy
83% sales fee satisfaction
71% lettings valuation accuracy
79% lettings fee satisfaction

“Run away, they are liers and will take your money...”

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Mar 22,2019
Minithumbdown
By: 'MR M D'
Mar 22,2019
0 people found
this helpful
I contacted this company on January, for see a house in thamesmead. At the view day I informed that I have a dog, the agent told me that i need to pay extra 2 weeks deposit, but was fine, also he told me about 500,00 holding deposit, that I should pay for take the house from the market while they do a credit check, also he said that BEFORE they get this money they will contact the landlord and give him a small brief about the applicants, if is fine they will care one with the holding deposit and all.

So I find a guarantor and contact them again, monday 04/03 I went to their branch in Woolwich and spoke with Jeffrey, who took my details, I also informed him that I have a dog, and he also said it was fine, (plus 2 weeks dep), he take 500,00 and told me he will inform the landlord they have a applicant, and he will send me all the forms via email. ON FRIDAY, he e mail me with the forms, but he also said he need more information about the dog, that the landlord maybe have a problem with... (its important to say, that between 04/03 and 08/03 the house was still available).
Monday 11/03 he said the Landlord dont allowed pets, he said he will send me a link with another house and will call me on the following day. He didnt send me anything, so I send a email on monday asking about 2 houses that I liked, if are OK with dog.
Tuesday I called and spoke with Maria, she said Jeffrey was Off, so I explain the situation and ask a refund, as Jeffrey knew he was off and make me belive he will call me, she said fine, and she will carry on with that.
Wednesday jeffrey call and ask when I can see the house, I ask if the houseS ARE ok with dog, he said yes, so we book a view on the same day. After I while I called him to ask if we will see the 2 houses, he said any of those that i send take dogd. And we will see another one (that i even was aware off, as he never send tge email for me) so I said no, thank you, and told he to carry on with my refund, this was wednesday 13, and he said will take 5 to 7 working days.
Thursday 21 I called them to a position, and Maria, told me will take time, because jeffrey said I was still looking for a house, I said its wasnt true, jeffrey always gave me wrong information, and never contact me when he said he will. I explain that I already rent a house, I never gave wrong information, and the company basically just take my money and are refusing to give me back, at this point, Maria start to scream with me over the phone, saying that I need to calm down or she will put the phone down, she scream and shout some things that i didnt get it, and dont let me speak, and pass to jeffrey. I told him that was on the last day of the date he said and i need the money, he said is not like this the things work. I SAID I NEED A DATE, He told me he will call me back by 3pm, he called my wife, he said he dont have a date, and he cant tell me how much time will take...
I fell powerless, tons of things to pay, and this people maje hard time for gave me my money, its was their mistake for start with...
Comment on agent fees
Take fees from anyone, and make hard tine for gave it back
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Opening Hours
Address

Mann
1 Thomas Street
Woolwich,London
Greater London
SE18 6HL
02031518072

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 83% £270,000 £3,500,000
Lettings 71% 79% £650 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 10 2 3 0 3 2 0 0
Areas covered
  • SE18
  • Woolwich, Plumstead,
  • SE28
  • Thamesmead, Abbey Wood, Blackheath,
  • SE2
  • Greenwich, Charlton
  • SE7
  • SE3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“The 4* is only referred to one and only perso......”

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Nov 03,2019
Minithumbup
By: 'Tiziana de Riz'
Nov 03,2019
0 people found
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The 4* is only referred to one and only person in the agency.... Juwel, you can trust that you are in good hands with him, he is a proud and keen estate agent and he will always keep you updated and/or call you back. I ...
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“Run away, they are liers and will take your money...”

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Mar 22,2019
Minithumbdown
By: 'MR M D'
Mar 22,2019
0 people found
this helpful
I contacted this company on January, for see a house in thamesmead. At the view day I informed that I have a dog, the agent told me that i need to pay extra 2 weeks deposit, but was fine, also he told me about 500,00 holding deposit, ...
read full review
Comment on agent fees
Take fees from anyone, and make hard tine for gave it back
Was this helpful? Yes

“Completion at last...”

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Jul 28,2018
Minithumbup
By: 'Flower'
Jul 28,2018
0 people found
this helpful
Cannot thank Ravina and Sally enough for keeping us informed through the sale of our late Fathers property The team kept us fully informed at all times. Looking forward to using the teams expertise as we look to move in the near future. Thank you ...
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Comment on agent fees
Good
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“Woolwich flat hunt...”

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Jun 12,2018
Minithumbup
By: 'Stripesy'
Jun 12,2018
1 people found
this helpful
We approached Mann as prospective purchasers and were impressed with the service, first Charlotte then Ravina. They have an enthusiasm for the stock on their books but were open and frank in dealing with questions. However their paramount task is to sell and they show ...
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“Avoid Avoid Avoid...”

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Apr 28,2018
Minithumbdown
By: 'PB'
Apr 28,2018
3 people found
this helpful
An average of 4 stars - really?? Quite simply, I believe Mann are an awful, unethical company who made my first prospective flat rent as a tenant a stressful, frustrating and anxious experience. As soon as I had paid the £350 holding deposit to the company, games ...
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Comment on agent fees
Ludicrous fees for items which cost the estate agent next to nothing.
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“Mann took over 5 properties for us in Maritime House and ......”

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Jan 08,2018
Minithumbup
By: 'Stephen Kearney'
Jan 08,2018
1 people found
this helpful
Mann took over 5 properties for us in Maritime House and successfully sold all of them – despite being listed with another agent unsuccessfully beforehand. Rick, Ravina & Loveleen have always given us advice and even sold to buyers with mortgages despite multiple agents suggesting this wasn't possible. ...
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Comment on agent fees
Good
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“I purchased a property with Mann as the estate agents ......”

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Mar 29,2017
Minithumbup
By: 'Peter'
Mar 29,2017
1 people found
this helpful
I purchased a property with Mann as the estate agents and I was pleasantly surprised with the quality of their service. Ultimately as a buyer they are not being paid by me and working for the seller, but I never felt that influenced their approach ...
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“In the last few years I bought and sold a ......”

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Mar 28,2017
Minithumbup
By: 'Plumsteasd'
Mar 28,2017
1 people found
this helpful
In the last few years I bought and sold a few property's with them and they are the best The branch from Mann in se18 is the best Office to buy and sell in se18/se2/se28/ da/ Specially Ravina Fermah she gives the best ...
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Comment on agent fees
Good
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“High quality and courteous service. Quick reaction and great location ......”

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Jan 30,2017
Minithumbup
By: 'T Silverman'
Jan 30,2017
0 people found
this helpful
High quality and courteous service. Quick reaction and great location for walk-ins. Flat was empty for less than a week! Cannot say fairer than that....
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Comment on agent fees
Ok
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“Overall I have had a mixed experience with Manncountrywide in ......”

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May 19,2016
Minithumbup
By: 'George'
May 19,2016
0 people found
this helpful
Overall I have had a mixed experience with Manncountrywide in Woolwich. To start with I dealt mostly with Rhys and Ryan. They both helped me set up my property and find tenants for it. Ryan in particular was extremely helpful, responding to my queries quickly. ...
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Comment on agent fees
I would recommend this agent, as they clearly know the area, but I do feel the fees are too high for the level of service I am getting now.
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“As students living in London, we understand the value of ......”

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Apr 12,2016
Minithumbup
By: 'Melicia'
Apr 12,2016
0 people found
this helpful
As students living in London, we understand the value of great service and meeting needs for the tenant. We had the great pleasure of having Rhys and Ryan help us with the moving process. They were incredibly understanding with our situation and we were in ...
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Comment on agent fees
YES. Agent fees were easy to understand and at a reasonable price.
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“We have tried to buy a property through them as ......”

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Mar 18,2016
Minithumbdown
By: 'USELESS ESTATE AGENCY'
Mar 18,2016
1 people found
this helpful
We have tried to buy a property through them as first time buyers and after 5 months of waiting and time lost / money spent (paying for bank to evaluate the property , solicitor fee and survey total of 2000£ all none refundable-we find the estate agent guilty....
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“Great person, very helpful with all requests and always kind. ......”

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Feb 17,2016
Minithumbup
By: 'Sebastian'
Feb 17,2016
0 people found
this helpful
Great person, very helpful with all requests and always kind. Really low price house in excellent condition with really nice area....
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“We found the service of the lettings department to be ......”

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Jun 28,2015
Minithumbdown
By: 'Harriet Ly'
Jun 28,2015
3 people found
this helpful
We found the service of the lettings department to be aweful and we had a terrible and stressful experience. We had let our property out with Mann countrywide for 2 years, and throughout the 2 years have had 4 rouge tenants, which damaged our property or not pay ...
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What agent could do to change your mind?
When an email was wrote to the company asking for answers as to how and why certain things were approved without our permission, they didn't give us a straight answer. We also wanted compensation for the items of furniture removed. Giving us a something free for the next tenancy sign up is an insult as We will NEVER use them again. And would NEVER recommend them to anybody we know.
Attached Filesnbsp;
Comment on agent fees
We are now using a different agent and able to achieve a higher rental for our property
Was this helpful? Yes
By: sue
Sep 09, 2015
View all comments (1)
I agree steer clear from this letting agents in Ashford Kent they are a dreadful company and even complaining higher will get you nowhere! !! ...

“I have had the pleasure of knowing Rhys at Mann ......”

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Nov 11,2014
Minithumbup
By: 'MPHancock'
Nov 11,2014
1 people found
this helpful
I have had the pleasure of knowing Rhys at Mann Countrywide for a number of years. Rhys has always been very attentive to any of our needs, been available to be helpful; being very approachable and a pleasure to speak with. Rhys has escalated where ...
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Comment on agent fees
There is an annual 'admin' fee each year to redraw the existing contract, which I am not convinced is necessary. It is not, however, astronomical. So no problem.
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“Ryan is a star! I could not have asked for ......”

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Nov 11,2014
Minithumbup
By: 'Bhavesh'
Nov 11,2014
0 people found
this helpful
Ryan is a star! I could not have asked for more comfortable check in to the new leased flat, specially when moving in from abroad. Ryan was helpful from the time I contacted him from abroad to discuss the property options to lease. He was ...
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“It is always hard searching for a property to rent ......”

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Nov 11,2014
Minithumbup
By: 'Alex'
Nov 11,2014
0 people found
this helpful
It is always hard searching for a property to rent that you can call home. Me and my partner are quite fussy and we can be a pain when it comes to detail. Rhys, however, made this process easy. He listened to our requirements and ...
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“Rhys at Mann Countrywide (Woolwich) is awesome. He keeps me ......”

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Nov 11,2014
Minithumbup
By: 'James Watts'
Nov 11,2014
2 people found
this helpful
Rhys at Mann Countrywide (Woolwich) is awesome. He keeps me bang up to date with all things related to my property, and is always there at the end of the phone to answer any question - regardless of how basic it is. The service he ...
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“I found Rhys to be extremely knowledgable about the property ......”

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Nov 11,2014
Minithumbup
By: 'Matt Rock'
Nov 11,2014
1 people found
this helpful
I found Rhys to be extremely knowledgable about the property market and he helped me through the process of obtaining a new tenant for my property - quickly. I would recommend him to my friends and colleagues if they ever need to find a tenant ...
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Comment on agent fees
The high rent we have achieved balanced well with the rental fees charged.
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“The service provided by Mann Countrywide and Ryan especially was ......”

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Nov 11,2014
Minithumbup
By: 'Josh McCarthy'
Nov 11,2014
2 people found
this helpful
The service provided by Mann Countrywide and Ryan especially was to a very high standard. Ryan went out of his way on numerous occasions to assist me in finding the right property for me. Would definitely recommend Mann Countrywide and Ryan to others....
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Comment on agent fees
Really happy with the price which was agreed.
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“I am a landlady who is looking to invest in ......”

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Nov 11,2014
Minithumbup
By: 'Alex Loucas'
Nov 11,2014
0 people found
this helpful
I am a landlady who is looking to invest in the area and I came in to the office last week to run through figures etc, Ryan Allan Telford helped me to this and was very clear and helpful in what the company could offer ...
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“Ryan has been very helpful every step of the way. ......”

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Nov 10,2014
Minithumbup
By: 'Amy M'
Nov 10,2014
0 people found
this helpful
Ryan has been very helpful every step of the way. The process of renting was quick and easy and I would recommend Ryan to any prospective tenants....
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“Ryan listens a lot and is very polite. He calls ......”

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Nov 07,2014
Minithumbup
By: 'Bolaji'
Nov 07,2014
1 people found
this helpful
Ryan listens a lot and is very polite. He calls always to check if I am satisfied with my flat or experiencing any difficulties. He acts fast when called upon and is very friendly and easy to talk to....
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Comment on agent fees
it is very satisfactory
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“I am very pleased with the service I have received ......”

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Nov 03,2014
Minithumbup
By: 'MB'
Nov 03,2014
0 people found
this helpful
I am very pleased with the service I have received from Mann Countrywide. I have been using them for 4 years and they offer a friendly and efficient service and have always found me good tenants. I have always found Ryan to be friendly and responds ...
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“He was very helpful to find me a property and ......”

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Oct 03,2014
Minithumbup
By: 'Dorian'
Oct 03,2014
1 people found
this helpful
He was very helpful to find me a property and communicated clearly. He is very professional and I would recommend him without hesitation....
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“The agent was very efficient when helping me to find ......”

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Oct 03,2014
Minithumbup
By: 'Paul Fagbuaro'
Oct 03,2014
0 people found
this helpful
The agent was very efficient when helping me to find a place as I was a student and it was my first time in the borough....
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“I had the extreme misfortune of dealing with his shockingly ......”

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Apr 04,2014
Minithumbdown
By: 'NEVER USE MANN & COUNTRYWIDE'
Apr 04,2014
7 people found
this helpful
I had the extreme misfortune of dealing with his shockingly unprofessional bunch of total idiots from August last year when I had my offer accepted. They constantly harassed me and my solicitor pushing for a contract even though the delays were caused by the vendor. ...
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What agent could do to change your mind?
They could have behaved in a professional manner and not harassed me and my solicitor endlessly. They could have not been rude and agreesive
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:38 PM 02/06/2015 by allAgents

Awards won by Mann, London SE18 6HL


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