Saint Andrews Bureau Ltd
Cambridge, CB1
2.8/5, 38 reviews
45% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
59% lettings fee satisfaction

“...”

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Nov 03,2009
Minithumbdown
By: 'Polly'
Nov 03,2009
0 people found
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Opening Hours
Address

Saint Andrews Bureau Ltd
18 Mill Road
Cambridge
Cambridgeshire
CB1 2AD
01223 352170

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 50% 59% £450 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 6 13 3 0 0 0 1 8
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Appalling services non professionals...”

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Aug 08,2020
Minithumbdown
By: 'Nausica Bakopoulou'
Aug 08,2020
0 people found
this helpful
Well the managing director one day decided to peek through my windows. At the time my boyfriend had visited me and told him someone is looking through. by the time i decided to confront him he was gone. The next day he knocked on my ...
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“Rude mannerless and unfriendly staff...”

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Aug 08,2019
Minithumbdown
By: 'Alexandra'
Aug 08,2019
3 people found
this helpful
Rude mannerless and unfriendly male staff in the lettings department, who because of the high level of demands don’t respect and neglect their potential clients. Every time I’ve been in touch with them, it felt like they are doing me a favour to ...
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“Fantastic service...”

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Jun 09,2019
Minithumbup
By: 'Katie'
Jun 09,2019
0 people found
this helpful
SAB manage several of my properties. I highly recommend them as they have always been excellent in all aspects especially finding suitable tenants. They have always been very professional and the communication is brilliant. All the staff are very friendly and helpful....
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Comment on agent fees
Excellent value for money
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“Fantastic Service...”

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May 31,2019
Minithumbup
By: 'David East'
May 31,2019
0 people found
this helpful
I would definitely rate SAB with their knowledge of the areas I have been interested in . Kane Astin has a wealth of knowledge as the family business has been going for over 50 years and special thanks to Leane Doust for all her help in Hertford . ...
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Comment on agent fees
Excellent . You get what you pay for , not the cheapest but superb value for money
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“Professional, Efficient, Friendly...”

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May 28,2019
Minithumbup
By: 'Adam'
May 28,2019
0 people found
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SAB manage our tenancy efficiently, fairly, and professionally. They are quick to respond to day to day (or larger) issues as they arise and act quickly to achieve resolution. Communications are clear, and we have developed a good working relationship....
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“Saint Andrews Bureau Ltd...”

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May 28,2019
Minithumbup
By: 'John Smith'
May 28,2019
0 people found
this helpful
SAB have looked after our portfolio of residential properties for nearly 20 years. SAB provide a full, comprehensive lettings service, from finding and managing tenants, collecting rents, organising repairs and dealing with all legislative issues. Their service has been very good. Issues are dealt with promptly ...
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Comment on agent fees
Their fees are very competitive
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“Great professional service...”

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May 28,2019
Minithumbup
By: 'Charlie Pemberton'
May 28,2019
1 people found
this helpful
SAB is a great firm. Knowledgable, thorough, organised and polite. Up to speed with myriad of property laws and requirements. Thank you for your ongoing help and professional management....
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Comment on agent fees
Good
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“SAB...”

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Jan 19,2019
Minithumbup
By: 'Mick Ellis'
Jan 19,2019
0 people found
this helpful
Kane has Provided me with extraordinary service for the past 11 years. His responses to my queries, questions, and concerns have been prompt and most helpful....
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Comment on agent fees
Fees are standard for Estate sector
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“Very professional and helpful...”

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Jan 09,2019
Minithumbup
By: 'Simon B'
Jan 09,2019
0 people found
this helpful
We were tenants with SAB for nearly 6 years. Always received very prompt and professional service. Specially Mr. Kane Astin has been very helpful regarding furniture replacement and removal. Flats were well maintained on a regular basis so didn't have any issues. Will always recommend SAB ...
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Comment on agent fees
Agent fees is alright as compared to other Letting agents.
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“Useless!...”

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Oct 23,2018
Minithumbdown
By: 'Unhappy customer'
Oct 23,2018
0 people found
this helpful
I cannot believe how awful and useless the Longstanton staff were. I was interested in a rental property. I was told they don't do viewings on a Saturday! They ask that you work full time to be able to take a rental property so the ...
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Comment on agent fees
Excessive for so little work
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“Can't even change a light bulb...”

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Oct 23,2018
Minithumbdown
By: 'Bob'
Oct 23,2018
0 people found
this helpful
Can't or won't do the simplest of maintenance jobs. Phone them up to report an issue - oh yes Sir we'll get on to that straight away.. nothing ever gets done. I take that back, after nearly a year of phoning and emailing they managed ...
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Comment on agent fees
Money for nothing..
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“Forget it!...”

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Oct 07,2018
Minithumbdown
By: 'zim'
Oct 07,2018
2 people found
this helpful
Don't expect your deposit back here - excuses and lies will part you from your cash. They also allowed tradesmen into my rented property without telling me which meant the place was left unsecure and stuff went missing. They ignored my complaints and were flippant ...
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“Very rude and unprofessional...”

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Jul 31,2018
Minithumbdown
By: 'Hope'
Jul 31,2018
1 people found
this helpful
The service at SAB was appalling. We were promised that we would get to see 6 properties and that we would be updated on whether these properties went off the market and we were told that they would be replaced with other suitable properties. We arrived ...
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“Great service...”

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Jun 12,2018
Minithumbup
By: 'Mr E Smith'
Jun 12,2018
0 people found
this helpful
We rented a house through SAB for a few years and had a positive experience throughout. The staff were helpful and friendly. Maintenance issues attended to promptly and no issue with our deposit at the end of the tenancy. Would recommend using them as it ...
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Comment on agent fees
Very reasonable for a quality service and experience.
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“House Sale...”

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Jun 12,2018
Minithumbup
By: 'Cambridge 2'
Jun 12,2018
0 people found
this helpful
Thanks for the quick efficient sale of our house and also making it a stress free part of the process....
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Comment on agent fees
Good
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“Lazy, avoidant, useless...”

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Apr 24,2018
Minithumbdown
By: 'Katebateman'
Apr 24,2018
0 people found
this helpful
The worst estate agent! So avoidant and unhelpful and never listen to requests - if ever any maintenance action is taken it's not even the right thing! Rude staff and expensive fees! Avoid at all costs!...
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Comment on agent fees
Bad! Hope after the effort we've put into the property we're going to get our full deposit back though sincerely doubt it!
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“Most helpful and Professional...”

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Mar 23,2018
Minithumbup
By: 'Akasaka'
Mar 23,2018
0 people found
this helpful
Mr. Kane Astin and his Team had been taking care of several of my properties in Cambridge for the last 14 years. 2 of my properties were immediately when I first bought them. Always very kind, professional AND thorough in their work. Mr. Astin gave me valuable ...
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Comment on agent fees
Normal charges
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“taken flat for rent, to collect the key, we have ......”

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Oct 26,2017
Minithumbdown
By: 'Bingo'
Oct 26,2017
1 people found
this helpful
taken flat for rent, to collect the key, we have been asked to come to the office instead of at the property, even though we clearly mentioned. we cannot drive, so it took an hour taxi drive and an hour back. And there are un ...
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Comment on agent fees
Bad
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“Worst service provider. In appropriate and very unprofessional approach towards ......”

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Sep 01,2017
Minithumbdown
By: 'Mrunal'
Sep 01,2017
0 people found
this helpful
Worst service provider. In appropriate and very unprofessional approach towards tenants. Give incomplete information. They made us suffer even when we were moving through their agency from one house to another....
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By: Claire
Sep 07, 2017
View all comments (1)
Dear client, we always aim to improve our service. Therefore, in order to investigate the issue and make sure it doesn't happen again, could you please provide us with your name and property address so that we will be able to verify the problems notified and reply to you. You can always contact our office at 01223-352170. Thank you. ...

“Sab took on our flats sercice charge from Cambridge property ......”

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Aug 22,2017
Minithumbdown
By: 'Flat man'
Aug 22,2017
3 people found
this helpful
Sab took on our flats sercice charge from Cambridge property Management and promised a cheaper service...3 years later its still the same.The comunication and promised returned call backs from Damon are no existent and he is alway on holiday!....also he never turns up ...
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Comment on agent fees
They promise cheaper fee's to get you onboard and dont deliver.
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“Me and my husband were looking for a nice property ......”

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Mar 07,2017
Minithumbdown
By: 'Tetiana'
Mar 07,2017
1 people found
this helpful
Me and my husband were looking for a nice property to move in for a long period. After long search, we finally found a lovely apartment with acceptable price. The first issue was encountered by filling online form, where website was giving information that my ...
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“just awful, in the middle of filing the complaint against ......”

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Jan 13,2017
Minithumbdown
By: 'honey'
Jan 13,2017
1 people found
this helpful
just awful, in the middle of filing the complaint against their staff. Drove from another city for an hour and a half to see a property, and she managed to forget the keys.... didn't see the property in the end...
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“SAB sold our house after being on the market with 2 ......”

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Nov 02,2016
Minithumbup
By: 'Brian G'
Nov 02,2016
0 people found
this helpful
SAB sold our house after being on the market with 2 other agents. They gave us excellent, professional service. Thanks again....
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“Great service over 10 years of looking after our property in ......”

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Jun 03,2016
Minithumbup
By: 'Tim'
Jun 03,2016
0 people found
this helpful
Great service over 10 years of looking after our property in Cambridge. Kane and his team at SAB have managed the property, dealing with tenancies, repairs, maintenance and furnishing. They are prompt, professional and efficient and highly recommended....
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Comment on agent fees
fair
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“Don't use this agency! It will annoy u when it ......”

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Jan 20,2015
Minithumbdown
By: 'Zoe'
Jan 20,2015
3 people found
this helpful
Don't use this agency! It will annoy u when it come to get the deposit back from them ! I has been nearly two months since I moved out the propert and return keys back to them, I am still waiting them to give my deposit ...
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What agent could do to change your mind?
Give my deposit back and explain the poor service
Attached Filesnbsp;
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“Costumer service at SAB was horrendous. when I went to ......”

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Sep 08,2014
Minithumbdown
By: 'daisy'
Sep 08,2014
3 people found
this helpful
Costumer service at SAB was horrendous. when I went to pick up my keys I was given the contract to sign while the women serving me just left me there without going through any of it and served more people while ignoring me...despite the ...
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What agent could do to change your mind?
Improve costumer service
Attached Filesnbsp;
Comment on agent fees
rent from the year before was increased by over ‚£35 which is not reasonable. admin fees of over ‚£200were not reasonable either when other agencies charge ‚£70!
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“I have to warn you that SAB are not people-friendly ......”

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Feb 20,2014
Minithumbdown
By: 'Anonymous Tenant'
Feb 20,2014
10 people found
this helpful
I have to warn you that SAB are not people-friendly agents. When it comes to personal interaction, they are the McDonald's of letting agents, except with less human warmth. Do not expect to be offered a seat when you come in to sign your multi-thousand ...
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What agent could do to change your mind?
Stop being miserable, arrogant, unfriendly and shamelessly greedy.
Attached Filesnbsp;
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“Through the course of finding a flat I dealt with ......”

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Jan 29,2014
Minithumbdown
By: 'Mxmagic'
Jan 29,2014
2 people found
this helpful
Through the course of finding a flat I dealt with a few of the Cambridge lettings agents, and sab was easily the worst. I filled out the application for the flat I had seen that day and supplied the information that they asked for as ...
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“If you're a tenant, SAB are all about getting your ......”

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Nov 11,2013
Minithumbdown
By: 'Mayson'
Nov 11,2013
6 people found
this helpful
If you're a tenant, SAB are all about getting your money. Every year they increase the rent above the rate of the inflation, and in the same letter they explain the steps of terminating your agreement if you don't pay. They have a bogus maintenance ...
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“High pressure selling, with multiple potential tenants booked to arrive ......”

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Apr 12,2013
Minithumbdown
By: 'china'
Apr 12,2013
7 people found
this helpful
High pressure selling, with multiple potential tenants booked to arrive at the same time. A reservation and contact system that requires you to move in 14 days (10 of which they will use taking up references) ie a total guarantee they will be obtaining rent out of ...
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What agent could do to change your mind?
Taken up the offer to review their business model on explanation that households cannot move in four days. Made a much more concerted effort to protect tenants from their landlord. Cared.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Saint Andrews Bureau Ltd, Cambridge CB1 2AD


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