“I rented a house though Jones Robinson for nearly five ......”
1 Star Review
Oct 27,2009
By:
'FedUpTenant'
Oct 27,2009
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
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I rented a house though Jones Robinson for nearly five years. I would never use them again.
They were ignorant of the law covering the area they worked in, had no respect whatsoever for tenants rights (in fact they treat tenants like sh1t, were dishonest and what I can only describe as 'anal'.
Despite leaving the house in immaculate condition they tried to with-hold part of my deposit. I started legal proceedings which they initially defended. They caved a couple of weeks before the hearing and refunded my deposit in full + court fees.
They dated an important date sensitive document falsely.
They were intrusive in wanting to inspect the property every 3 months. They then sent a report to the landlord on whether I'd done my hoovering or not, lol.
I have used other letting agents and had no problems at all with them.
Avoid, you will have nothing but problems with these people.
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they are all from house buyers or sellers.
Jones Robinson, despite numerous complains about rude staff, lies, bad service and screwing over the owners,
nothing has been done to fix this aweful customer service. I would never recommend Jones Robinson, ever.
No one I have met has ever said anything positive about them, letting agents have a bad reputation and Jones Robinson
I am sure take the cake. I have in the past let out a property with no issues, and before that my family and I have
been star tenants, always paying rent ontime and keeping the property in order.
Luckily Jones Robinson didn't try and hold back our deposit, I would have also taken them to court!!! I luckily had
photographic evidence of the state of the house when we moved in. The probably rely on the fact that people will
give up and dont know their rights as tenants...
Jones Robinson are ruining their own reputation, slowly by word of mouth.