I put my house on the market with Cubitt and West just over a year ago and from the outset they were extremely pro-active,
I had been with another agent who were terrible, I was locked into a 3month contract (that they held me to) and showed 3 people around my house during that whole time, when I was able to move from them I picked from three agents and chose Cubitt and West because Owen said he could tell I had had a bad experience and was very mistrusting and he wanted to win my trust so said to put my house on their books and give them a chance without any contract, he was also very reassuring so went with them, I had more people around on the first viewing with them than I did in 3 months with Fox & Sons and that continued during the whole time I was with them, I had lots of interest and offers but because of the market at that time, people found it difficult to sell theirs or get the mortgage they needed, then finally found the right people for the house, I had some bad news and had to pull out of the sale when we were about to exchange, again I spoke to Owen and instead of making me feel bad for letting their client down after all the effort they had put in to selling it, he was very sympathetic and dealt with everything at no expense to myself, he also took time on several occasions to contact me to see how things were.
I would also like to mention Aston who was always cheerful when he showed people around and latterly James was also the same. My conclusion would be that they are very happy with their work and they didn\'t always put business before their customer.
I highly recommend them and will do so to people if I hear they are thinking of buying and selling, I will certainly return to them when the time is right.