100% lettings valuation accuracy
20% lettings fee satisfaction
Oct 27,2018
Oct 27,2018
8
people found
this helpful
this helpful
Extremely unprofessional service.
Very attentive while taking your money and securing tenancy but inattentive when it comes to settling the exit of tenancy and reimbursement of deposit. They do not acknowledge receipt of emails and require chasing for responses to any query. letting agents are supposed to work for the landlord AND the tenant.but Taylor's only interested in the tenant when he/she is parting with cash. When you're dealing with an at best, naive, and at worst, dishonest independent checking-out agent and a highly dubious 'professional cleaning company' you need more time than I'm prepared to devote to make a viable case for an appeal against simply ridiculous deductions from your deposit.
Very attentive while taking your money and securing tenancy but inattentive when it comes to settling the exit of tenancy and reimbursement of deposit. They do not acknowledge receipt of emails and require chasing for responses to any query. letting agents are supposed to work for the landlord AND the tenant.but Taylor's only interested in the tenant when he/she is parting with cash. When you're dealing with an at best, naive, and at worst, dishonest independent checking-out agent and a highly dubious 'professional cleaning company' you need more time than I'm prepared to devote to make a viable case for an appeal against simply ridiculous deductions from your deposit.
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Dec 04, 2018
I have not ruled out pursuing 'my' money at which point someone more knowledgeable in such matters than I am will contact you on my behalf. Fake review?!? Who on God's earth would conjure up the ridiculous idea to write a fake review on a letting agent? Jeez! Dec 04, 2018
The situation as described in my review might be unfamiliar to you but it is not unfamiliar to your company as your secretary (Lee-Anne?) received some extremely detailed correspondence outlining the issues I had with the deductions from my deposit. I actually thought her responses bordered on rudeness until their total irrelevance to the issues raised highlighted the fact that she is basically incompetent. I have not ruled out pursuing 'my' money at which point someone more knowledgeable in such matters than I am will contact you on my behalf. Dec 04, 2018
Dear Sir or MadamUnfortunately the situation as described within your review is unfamiliar to us. If you do have a genuine grievance I would be pleased to take your call to discuss the matter otherwise we shall have to regard this review as fake.
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Latest Reviews
27th Jul 2021
reviewed by 'Donna'
27th Oct 2018
reviewed by 'Disgruntled'
21st Apr 2017
reviewed by 'Rochelle'
14th Nov 2015
reviewed by 'SG'
Opening Hours
Address
Taylors Residential Lettings
2 New Rents
Ashford
Kent
TN23 1JH
01233 663266
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 20% | £580 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
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Jul 27,2021
Jul 27,2021
0
people found
this helpful
this helpful
Dont use them if you expe t to get deposit back make up loads of things that are not true...
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Oct 27,2018
Oct 27,2018
8
people found
this helpful
this helpful
Extremely unprofessional service.
Very attentive while taking your money and securing tenancy but inattentive when it comes to settling the exit of tenancy and reimbursement of deposit. They do not acknowledge receipt of emails and require chasing for responses to any query. letting agents are ...
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Dec 04, 2018
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I have not ruled out pursuing 'my' money at which point someone more knowledgeable in such matters than I am will contact you on my behalf. Fake review?!? Who on God's earth would conjure up the ridiculous idea to write a fake review on a letting agent? Jeez! ...
Apr 21,2017
Apr 21,2017
3
people found
this helpful
this helpful
Most unprofessional place I've dealt with to date! The manager Lee-Anne was very rude she basically told me in her opinion a two bedroom is too small for me and my two children. When I tried explaining it suited my financial need She proceeded to ...
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Comment on agent fees
I'm not sure we didn't get that far.
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Nov 08,2016
Nov 08,2016
1
people found
this helpful
this helpful
I find it inconceivable that Taylor's Lettings have received so many excellent reviews. My own personal experience is as follows: Firstly, If you have an issue and want it to be addressed as soon as possible, this can take anything from 2-3 weeks and requires ...
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Comment on agent fees
Ridiculously high
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Nov 24, 2016
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(2)
Dear Mr Surridge
We are extremely sorry you feel your experience with Taylors Lettings has been negative in any way.
In relation to how repairs have been handled during your tenancy, I note that, during your year in the property, you have only reported two issues – a faulty hob we got replaced within 3 days of being reported and, later, faults with the bathroom and kitchen taps that unfortunately did take several weeks to resolve due to delays in your landlord approving the expend ...
Nov 14,2015
Nov 14,2015
1
people found
this helpful
this helpful
they are just thieves!!! many fees to be paid, in check out they are not happy with high standard cleaning if you don£t pay for it to a professional company when they NEVER do it for me when I moved to live in the ...
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What agent could do to change your mind?
why tenants has to pay fees when the landlords are already paying money to hire all their services, they get paid twice for the same jobAttached Filesnbsp;
Comment on agent fees
why tenants has to pay fees when the landlords are already paying money to hire all their services, they get paid twice for the same job
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Oct 06, 2016
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Dear Sandra
We are somewhat perplexed by your comments. As you will be aware, the property you rented through Taylors Lettings was professionally cleaned throughout prior to your occupation with new carpeting fitted, this being fully detailed within an independently compiled inventory and check-in report, signed and agreed with yourself.
The terms of your tenancy agreement require you to leave the property in the same state of cleanliness as at the start of your tenancy. The check-out report c ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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