“pathetic tenancy mangement...”
1 Star Review
Sep 28,2018
By:
'EV'
Sep 28,2018
Branch: Woking, 12A Commercial Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU22
Branch: Woking, 12A Commercial Way
Lettings (as a Tenant)
Postcode: GU22
6
people found
this helpful
This is a long due review after multiple incidents of pathetic post sales service by property management team. Sales team is very active and helpful but as soon as you have paid the fees, service level drops. In our case, despite contractual agreement and conditions mentioned in offer-we did not have a mattress to sleep on for nearly 2-3 months; no one ever replied on multiple mails sent regarding discrepancies with inventory document which itself was sent after 2 months of tenancy. And very recently when we asked for replacing a piece of furniture because it is broken (something we highlighted couple of times before); we were told that we will have to replace it as inventory mentions it is in good condition. Inventory doc says it is wobbly and we previously pointed out that it is in almost dilapidated condition. There are more instances like this. All in all it is a big pain and lot of work to deal with the team there.
Comment on agent fees
Sales lettings team was very quick, proactive. Fees is on t he higher side but not justified as per the provided service by property management team.
6
people found
this helpful
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