Head office, Manchester, M3
4.5/5, 431 reviews
90% recommended
100% sales valuation accuracy
93% sales fee satisfaction
83% lettings valuation accuracy
79% lettings fee satisfaction
Julie Twist the City Centre Property Specialist

“Great Service...”

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Sep 18,2018
Minithumbup
By: 'Alex'
Sep 18,2018
0 people found
this helpful
Although the fee is not cheap but you get what you pay for. With close follow up, tenant is being found quickly with Kelly and realostic solutions are being proposed to close the deal smoothly.

Then the case is passed to Helen who help me to onboard the tenant smoothly and all the paperworks are finalised in few days.

If Julie Twist can further offer vacant property management (more convenient for overseas landlord) it will make the service even more comprehensive!

Please keep up the great work.
Comment on agent fees
Not cheap but service proves the pricing.
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Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 93% £85,000 £499,120
Lettings 83% 79% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
87 10 156 25 63 1 68 1 16 4
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS
Latest Properties

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Images & Videos

“I have been dealing with Julie Twist now for ......”

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Mar 31,2020
Minithumbup
Filippo
By: 'Adelphi Properties.'
Mar 31,2020
0 people found
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I have been dealing with Julie Twist now for 3 years as a Landlord and find them continually improving and providing a very thorough and professional service. With so much going on Louis has answered my emails promptly and provided excellent customer service....
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“terrible service, never answering emails , ar......”

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Mar 25,2020
Minithumbdown
By: 'vicente esteban'
Mar 25,2020
0 people found
this helpful
terrible service, never answering emails , arranging appointments for inspection and nobody turning up, ignoring tenant all the time. Toilet seat broken from over a month, neither a reply. Horrible manners, not interested in customers, poorest maintenance and customer care i have ever seen absolutely forsaken...
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“Great experience and quick move which was ide......”

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Mar 17,2020
Minithumbup
By: 'Charlotte platt'
Mar 17,2020
0 people found
this helpful
Great experience and quick move which was ideal! New to the experience of Using an estate agent and all staff were so helpful when needing advice and also so quick with responses if we had any questions....
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“As a new comer to UK, I would say that Julie ......”

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Mar 03,2020
Minithumbup
Yvonne
By: 'Surajit Chakraborty'
Mar 03,2020
1 people found
this helpful
As a new comer to UK, I would say that Julie Twist Properties is the best letting agency I have experienced ever. Their professionalism and intention to help others are realy commendable. They helped me a lot to get my new home ready in a ...
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“Louis is very responsive...”

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Feb 25,2020
Minithumbup
By: 'Maria Doglioli'
Feb 25,2020
0 people found
this helpful
Louis is very responsive and has an excellent attitude. He tries to help, which is very much appreciated! It is always a pleasure dealing with him and seeing that he takes ownership of things and aims to 'get things done'. These qualities make him stand ...
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“Best agent in Manchester; Great rental experi......”

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Feb 17,2020
Minithumbup
By: 'Daniel Stocker'
Feb 17,2020
0 people found
this helpful
Best agent in Manchester; Great rental experience; Special thanks to Helen for all her support throughout the process. While looking to move from London to Manchester, I couldn't view properties every day of the week. Julie Twist's opening hours were really convenient for my situation. ...
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“Shout out to Helen who has been helpful and l......”

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Jan 24,2020
Minithumbup
By: 'Flavia Brllini'
Jan 24,2020
0 people found
this helpful
Shout out to Helen who has been helpful and lovely throughout the whole renting process. Highly recommended Agency. After 5 years renting in the UK this is the first time everything goes smoothly! Flavia...
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By: Helen Bowers
Feb 10, 2020
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Hi Flavia, thank you for the kind review. It's always a pleasure helping you! Kind Regards, Helen Bowers ...

“Excellent service. First time as a landlord a......”

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Jan 21,2020
Minithumbup
By: 'Jenny Antrobus'
Jan 21,2020
0 people found
this helpful
Excellent service. First time as a landlord and they've made it very easy. They were recommended to us and we would definitely recommend to others....
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By: Louis Twist-Green
Feb 10, 2020
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Hi Jenny, Thank you for your kind words! We're glad you feel this way. All the best, Louis Twist-Green ...

“1st time buying made simple - would recommend...”

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Jan 16,2020
Minithumbup
Paul
Sarah Leach
By: 'Paul Flanagan'
Jan 16,2020
0 people found
this helpful
We were first time buyers and reviewed 3 or 4 apartments with Julie Twist and 6 or 7 with other agents. We ended up buying the first one we saw through Julie Twist, and they were by far the best agent to show us around (both the way they ...
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By: Paul
Jan 17, 2020
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Hi Paul, Thank you for the kind comments, its is much appreciated. Wishing you and Louise all the best in your new home. Kind Regards Sales Team @ Julie Twist ...

“Just a thank you note and Professional recommendations....”

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Jan 14,2020
Minithumbup
Yvonne
By: 'Mohamed HISHAM ELFIKI. Petroleum Geophysicist. Oil'
Jan 14,2020
1 people found
this helpful
Just a thank you note : I would like very much to say thank you to Phill and Sian at Deansgate office . Simon the Contractor , Margaret and Carla at Maintenance Deansgate office . Kelly and Yvonne at Sovereign Point , Salford Quays office . Special thank you to Ms. ...
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“Great experience...”

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Jan 10,2020
Minithumbup
By: 'Rida Shahzad'
Jan 10,2020
0 people found
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The agency is very well with keeping communication with the tenants throughout the process and also very accommodating to the needs of the tenants. Personal experience is wonderful with the Manchester team at Julie Twist. Shall recommend to everyone....
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By: Helen Bowers
Feb 10, 2020
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Hi Rida, I'm really glad you were happy with the move in process and our service throughout. I hope we continue to give you the best experience whilst renting. Thanks for the lovely comments. Kind Regards, Helen. ...

“I have recently rented a property .Highly eff......”

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Dec 12,2019
Minithumbup
By: 'Bev Nixon'
Dec 12,2019
0 people found
this helpful
I have recently rented a property .Highly effective and speedy service from staff at Julie Twist. Very impressed with the communication level and the systems in place to keep the process as simple as possible. The staff helped to make this a stress free transaction. ...
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“Excellent service, most recently from Helen B......”

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Nov 25,2019
Minithumbup
By: 'Chris B'
Nov 25,2019
0 people found
this helpful
Excellent service, most recently from Helen Bowers, but the entire team can't be faulted. Attentive and professional - thanks very much!...
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By: Helen Bowers
Feb 10, 2020
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Thanks for your comments Chris, great to hear you are happy with our services! Kind Regards, Helen Bowers ...

“Have found me tenants for 6 years now for bot......”

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Nov 20,2019
Minithumbup
By: 'Simon Nicholls'
Nov 20,2019
0 people found
this helpful
Have found me tenants for 6 years now for both my city centre properties- always efficient, helpful, excellent communications and more importantly have kept my void periods to an absolute minimum with quality tenants....
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By: Helen Bowers
Feb 10, 2020
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Hi Simon It's has been a pleasure working with you over the years. I am glad you are happy with the service so far! All the best. Helen Bowers ...

“Excellent Service...”

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Nov 10,2019
Minithumbup
Paul
Rebecca
By: 'chrissie Brooks'
Nov 10,2019
0 people found
this helpful
Julie Twist was recommended to us by a few people, I now know we they have a great reputation. What a team! Rebecca and Sarah were excellent, they kept us really well informed of what was going on by phone and by email. Paul in ...
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“Well deserved 5 Stars for Julie Twist! I really can't praise ......”

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Nov 08,2019
Minithumbup
Sarah Leach
Paul
By: 'Kevin Smith'
Nov 08,2019
0 people found
this helpful
Well deserved 5 Stars for Julie Twist! I really can't praise the staff at Julie Twist highly enough. Their service was always personal, professional and proactive throughout – every call answered, every message quickly replied to and every question resolved in a consistent, thoughtful, efficient and timely ...
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“Extremely helpful throughout the sale process......”

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Nov 05,2019
Minithumbup
Paul
By: 'Ian P Brookes'
Nov 05,2019
0 people found
this helpful
Extremely helpful throughout the sale process. Communication brilliant kept me in touch with the sale throughout. Would use Julie Twist again...
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“NOT PROFESSIONAL AT ALL When you receive the......”

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Oct 23,2019
Minithumbdown
By: 'Ahmed'
Oct 23,2019
0 people found
this helpful
NOT PROFESSIONAL AT ALL When you receive the property you should meet someone from the state agency at the property to give you the keys and show you the flat and take pictures of any damages . That didn't happen instead they told me to go ...
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By: Stacie wright
Oct 24, 2019
View all comments (1)
Hi Ahmed Firstly, we would like to apologise should you feel that you have not received the level of service that we wish to provide. We would like to answer the points that you have raised on this review individually 1. When moving into a property, all of our tenants meet a member of the team to run through the move in with at the office. When you collect keys, you are provided a detailed inventory with pictures and are advised to review this and return to the office within 3 wor ...

“Julie Twist offers exceptional and fast servi......”

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Oct 05,2019
Minithumbup
Paul
Sarah Leach
By: 'Howrey'
Oct 05,2019
0 people found
this helpful
Julie Twist offers exceptional and fast service to its customers. I want to the thank them for their professionalism and their help in making the property transaction smooth and successful. Throughout the transaction they kept tracking the process and made sure that all sides were ...
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“We have recently moved into our new flat. The......”

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Sep 18,2019
Minithumbup
By: 'pooria miladi'
Sep 18,2019
0 people found
this helpful
We have recently moved into our new flat. The process went smoothly and the staff at the Julie Twist were all nice and helpful, especially Helen!...
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By: Helen Bowers
Feb 10, 2020
View all comments (1)
Thanks for the kind comments. You've been a lovely tenant to deal with. Hope you continue to enjoy your stay in Manchester! All the best, Helen Bowers ...

“Without doubt the most helpful, friendly and ......”

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Sep 16,2019
Minithumbup
By: 'Bridget Sissons'
Sep 16,2019
0 people found
this helpful
Without doubt the most helpful, friendly and professional estate agents I've had the pleasure of using. If I could give more stars I would! Special thanks to Sian and Kelly!...
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“Julie Twist made our first proper move smooth......”

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Aug 10,2019
Minithumbup
Yvonne
Sian
By: 'Jess Peach'
Aug 10,2019
0 people found
this helpful
Julie Twist made our first proper move smooth and easy, with quick communication and helpful, friendly staff including Yvonne Cook and Sian Davenport....
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“All the letting staff at Julie twist properti......”

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Aug 08,2019
Minithumbup
Yvonne
Sian
By: 'Steve lewis'
Aug 08,2019
0 people found
this helpful
All the letting staff at Julie twist properties have been very professional, friendly and dedicated to finding the right tenant for my apartment. The whole process was smooth and effortless. Thank you ....
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“Rentals or Sales, they are the best in TownR......”

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Aug 08,2019
Minithumbup
Paul
Filippo
By: 'Nikki B'
Aug 08,2019
1 people found
this helpful
Rentals or Sales, they are the best in Town Rebecca, Paul and Fillipo, managed my purchase in a professional mannered assisted me every step of the way and then introduced me to the rental team, who successfully found tenants for my apartment. When it came ...
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By: Paul
Aug 10, 2019
View all comments (1)
Hi Nikki, Thank you so much for the lovely review for the team, it was a pleasure and I am glad we managed to get the sale through eventually. Best Wishes Paul ...

“We recently moved our rental properties to Ju......”

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Aug 07,2019
Minithumbup
By: 'Michael Mulligan'
Aug 07,2019
0 people found
this helpful
We recently moved our rental properties to Julie Twist on a let and manage basis. Form day one, they have been excellent; faultless. Our flats needed some work to bring them back up to a decent standard, and Margaret and her team did a great ...
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(55)
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(31)

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 3:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

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Julie Twist Properties

Branch - Head office, Manchester, M3