We purchased our property from Maitlands and from day 1 staff made us feel as important as the vendor. We were never made to feel that we were inconveniencing anyone at any time or that we were a nusiance with any questions we had. In fact whenever we had any queries staff were always polite and helpful and very willing to contact the vendor for answers to our questions. Sometimes the answers took quite a while to come back to us, but that may have been due to the Vendor rather than the office. The only problem with this was that no-one though to come back in the interim to update us with the reason for the delay. A minor problem though but worth thinking about.
All staff smiled - both when you saw them and when they were on the end of the phone. That is very important - you can hear a smile on the phone.
We considered Maitlands as our selling agent and they came a very close second to the agents we finally used. I would recommend them to anyone.